Leading and influencing an effective change programme




  • Getting the buy-in from senior management: Proving ROI and business benefits in transactional environments
  • Embedding Process Improvement principles that suit your varied organisational cultures
  • Retaining the energy and excitement of your core Process Improvement team and spreading enthusiasm across to other functions in the organisation
  • Creating a change practice framework to initiate and sustain changes in working practices
  • Lessons learnt in change management: What not to do when rolling out a change initiative

Presented by: Ian Furness, Service Transformation, Norwich Union

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