Process Standardization & Harmonization Enabling Agile Customer Service in a Digital World




Complex market conditions combined with digitally empowered consumers present a challenging commercial environment. The answer is innovation and agility but the question is how this is achieved. Creating a Next Generation Enterprise suited to this new “normal” is about understanding and managing processes. When processes are aligned and good practices are applied, efficiencies are created that free people to innovate and generate a nimbler organization which is able to adapt to continuously chan...
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