‘It’s a big challenge – many companies are struggling with it’
Business Transformation Architect Roop Singh gave well-received workshops on business strategy and process excellence at PEX events in Orlando and New Jersey in 2017. PEX Network caught up with him afterwards
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What was the core message for your workshop in New Jersey? RS The core message is to align business strategy with business processes. A lot of companies are struggling with this. People want to know what they need to do to address this. Most companies have this inside-out viewpoint and are struggling with aligning their strategic objectives with their process excellence efforts. And they seem to get involved in a lot of processes which really don’t create effective custo...
