Islamic International Arab Bank invests in business process management (BPM)

Islamic International Arab Bank is investing in business process management (BPM) in a new collaboration with iGrafx.

By implementing the iGrafx Process360 Live system the bank aims to modernize its paper-based policies, procedures and approval processes. The goal is to enhance the quality of services provided by the bank, starting with the development of internal work procedures.

Through this system, all processes and procedures will be automatically updated, saving time and effort for the bank’s employees and ultimately providing a distinguished and seamless banking experience for its customers.

The Islamic International Arab Bank is a Jordanian public shareholding company established in 1998 that conducts banking operations in compliance with Islamic Sharia law, offering financial products and services to individuals and businesses.

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Islamic International Arab Bank invests in BPM-driven transformation

Islamic International Arab Bank will also benefit from input from ProServ, a consulting company specializing in implementing and supporting iGrafx Process360 Live solution, according to a press release. ProServ works to expand iGrafx customer base and highlight the system’s potential for business improvement and management.

“This agreement aligns with the bank’s strategy to develop and improve the systems used within the bank,” said Mr. Iyad Asali, general manager of Islamic International Arab Bank. “Additionally, it will enhance the customer experience by gaining a complete and comprehensive view of operations across all bank departments, and to keep pace with developments in the banking sector.”

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BPM in the age of AI and digital disruption

The PEX Report 2025/26, based on the results of a survey of more than 200 professionals, found that BPM is the most common technology organizations use to support business transformation, cited by 53 percent of respondents. This is ahead of business intelligence and data analytics (52 percent), artificial intelligence (AI) (48 percent) and digital transformation tools (44 percent).

What’s more, 34 percent of businesses are looking to invest in BPM tools in the next 12 months, up from 22 percent last year.

An audience poll ran during All Access: BPM Business Process Management 2025 found that streamlining processes, enhancing business transformation, improving customer/employee experience and supporting AI adoption are the top four benefits of implementing BPM.

However, traditional BPM must evolve to align with agentic AI. That’s a key finding from a recent research paper exploring the emergence of agentic AI and its impact on business processes. The study, based on interviews with 22 BPM practitioners, highlights a clear message: organizations need robust governance to ensure AI agents deliver value responsibly.

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