Enabling Agile Customer Service in a Digital World
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The white paper explains the value of process standardization and harmonization in a dynamic digital world using the catalysts of rapid innovation, agility and efficiency.
Digitally empowered consumers coupled with complex market conditions, present a challenging commercial environment for today’s business managers. The answer is innovation and agility, but the question is how can you achieve them? Creating a Next Generation Enterprise suited to this new “normal” is about understanding and managing processes. When processes are aligned and good practices are applied, efficiencies are created. This frees people to innovate and generate a nimbler organization which can then adapt to continuously changing market conditions quickly.
This paper shows how process standardization and harmonization can be achieved to enable innovation, agility and efficiency. People play the core role in those initiatives. The main messages of the paper are explained using a case study.
You will learn:
- The value standardized and aligned processes can offer in creating a Next generation enterprise
- The key enablers for improving the effectiveness of standardisation and harmonisation
- The mechanism that BPM-Discipline uses to establish process standardization and harmonization.
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