Enabling Agile Customer Service in a Digital World




The white paper explains the value of process standardization and harmonization in a dynamic digital world using the catalysts of rapid innovation, agility and efficiency.Digitally empowered consumers coupled with complex market conditions, present a challenging commercial environment for today’s business managers. The answer is innovation and agility, but the question is how can you achieve them? Creating a Next Generation Enterprise suited to this new “normal” is about understanding and managi...
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