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Jeff Cole
Let’s say you work in a small medical practice, just attended a Lean workshop and are excited about it. You can see where your organization could benefit from this and would like to get others at your office excited too. How might you go about this?
Tags: Change Management | change | Jeff Cole
June 21, 2017 by Jeff Cole
Jeff Cole
This month, we reach into the process improvement utility belt to help you avoid three common traps in building your continual improvement (CI) culture.
Tags: CI | continual improvement | continual improvement culture | Jeff Cole | process improvement | culture
May 5, 2017 by Jeff Cole
Jeff Cole
“My division is unique,” said the Vice President. “No you’re not,” said the quality manager. “We are different” “Sadly, you’re not!” After several rounds of such talk, the quality manager found himself in a new employment opportunity asking different questions such as “Would you like fries with that?” So who is right – the VP or the manager?
Tags: process change | business process | Organizational Change | Jeff Cole | process change management | Change Management
April 10, 2017 by Jeff Cole
Jeff Cole
So I’m walking down a dark alley recently in Roanoke, VA when a guy stepped out of the shadows, flashed a knife and demanded my wallet and my top three tips for managing change. Cleverly, I led with explaining the tips. He was so engrossed in writing them down that he failed to notice my hasty retreat. That’s not true (it was actually a different Read more
Tags: managing change | managaing process change | process change | change management tips | Jeff Cole
March 14, 2017 by Jeff Cole

Street Smarts for Change Management

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Jeff Cole
(source: Wikipedia)Being a child in the 1960s was great – what I could see of it anyway what with all the second hand smoke and exhaust fumes clouding the air. It was a great upbringing although in retrospect it’s amazing my little friends and I survived. Don’t believe me?  Just Google some of my favorite toys like the Creepy Crawlers Thingmaker ( Read more
Tags: process improvement | change | Jeff Cole | change management lessons | Change Management
December 20, 2016 by Jeff Cole
Jeff Cole
One of the greatest drivers of immediate change in humans is fear.  Sure, we have evolved since the caveman, but that ancient core part of our brain is still embedded in us – we are still genetically wired to respond to fear. Our brains drive measureable chemical and physical changes in us when our fear reaches certain trigger thresholds. You have Read more
Tags: Jeff Cole | change | fear | process improvements | process
November 8, 2016 by Jeff Cole
Jeff Cole
You and your team have slaved through a grueling several months designing a process improvement. It’s now Monday morning, time to start a rollout. How the heck are you going to get everyone to begin following the new process rules?    Granted, it’s a little late in the timeline to just now be thinking about that, but don’t worry, there are a Read more
Tags: Jeff Cole | new process rules | change
September 8, 2016 by Jeff Cole
Jeff Cole
Have you ever been on the receiving end of a really poorly architected change? Fun times indeed! There are many reasons for these failures. Of special interest in this column are those changes that get launched before everything is in place to support their successful execution. Those are changes where the Change Launch Platform has not been Read more
Tags: Jeff Cole | Change Launch Platform, The PPIT Platform, Jeff Cole
August 15, 2016 by Jeff Cole

Every Business Is A Digital Business

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Ian Gotts
The recent DDos attach on DNS outage took down sites including Amazon, Twitter, Netflix, Etsy, Github, and Spotify. Dyn said on Friday that it suffered a DDoS attack, or a distributed denial of service. That basically means hackers are overwhelming Dyn's servers with useless data and repeated load requests, preventing useful data.
Tags: digital businesses | hacking | Ian Gotts | Customer Data | power outages
October 26, 2016 by Ian Gotts
Ian Gotts
It is hard to think of a larger change management “project” than Brexit when you look at the number of people impacted, the degree or change and the worldwide visibility.  I am not sure I’d want to be leading the project, and neither would anyone else based on the speed of resignations in the UK Government and Opposition.  But here are five Read more
Tags: change management, change management lessons, Ian Gotts, Brexit
July 20, 2016 by Ian Gotts

Lessons From Peter Drucker

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William Cohen, Ph.D.
I don’t believe one can consider Drucker’s unique steps toward becoming and then performing as a management consultant without learning a great deal which anyone can use to help in building one’s own successful management careers or even in other aspects of life. Here are some lessons I think that are particularly worthwhile pondering. Lesson No. Read more
Tags: Drucker | business success | Drucker lessons | William Cohen
September 14, 2016 by William Cohen, Ph.D.
William Cohen, Ph.D.
Rowland Hussey Macy studied business, graduated from school, and being thoroughly prepared, he opened a retail store. It failed. He started another. It failed too. This happened four times, and he failed at each attempt. However, Macy’s fifth attempt did succeed even though on the first day it brought in only $11.08 in sales. Still Macy died a Read more
Tags: Dr. William Cohen | Drucker | failure, success
July 6, 2016 by William Cohen, Ph.D.
William Cohen, Ph.D.
You may never have heard the term "Perfumed Prince." It’s a term that grew into popularity from the Vietnam War era and probably grew out of the ease with which visiting, and frequently high ranking officers, could flit in and out of the frontline jungle due to the mobility offered by the ubiquity of the helicopter in the U.S. Army.Usually these Read more
Tags: Perfumed Prince | Drucker | leadership
November 9, 2014 by William Cohen, Ph.D.
William Cohen, Ph.D.
Drucker developed the five famous questions which were crucial to the Drucker approach to business, published in the book ‘The Five Most Important Questions You Will Ever Ask About Your Organization’.Those questions were:1. What is your mission?2. Who is your customer?3. What does your customer value?4. What results do you seek?5. What is your Read more
Tags: Peter Drucker | Organizational Change | Process Excellence
October 13, 2014 by William Cohen, Ph.D.

Street Smarts for Change Management

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Jeff Cole
Did you ever notice that there are many attributes to this thing called “change”.   The size of the change, the amounts of different change coming our way, how clearly we can see it coming, whether it is positive or negative, its degree of impact, and so on.   One interesting facet to change is the speed with which we make that change.    Some Read more
Tags: Jeff Cole, processs change, change management
July 5, 2016 by Jeff Cole
Jeff Cole
Step back in time with me to a simpler and slower time – 1970.    It had been less than one year since man first set foot on the moon, gas was .54/gallon and the DOW reached a whopping high of 908.    We were many years away from the internet, cell phones, tablets, DVRs, flat-panel televisions, and still one year away from Starbucks being founded Read more
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May 3, 2016 by Jeff Cole
Jeff Cole
Beer can teach us something about successful process change because beer is actually a great metaphor for corporate cultures. Here's why.
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March 29, 2016 by Jeff Cole
Jeff Cole
We all use influence skills daily, ranging from steering your friends toward seeing a certain movie, to getting your kids to eat their broccoli, to persuading that guy down the hall who doesn’t report to you to start using your new process. Columnist Jeff Cole explores tactics you can use to gain influence within your organization.
Tags: process | people | change | Change Management | influence
February 10, 2016 by Jeff Cole

BPM Straight Up - Separating Fact from Fiction

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Dan Morris
Companies have focused on efficiency for over 15 years now. But are they making the processes effective? For this column, let’s consider efficiency to be doing work as quickly as possible with a low error rate. Then let’s consider effectiveness as eliminating all work that is not really necessary – doing the right things, at the right time, and in Read more
Tags: Dan Morris
December 21, 2015 by Dan Morris
Dan Morris
Are you ready for the time when your business rules walk out the door? You could be at risk of losing critical business capabilities and you might not find out until it's too late. Rules are everywhere in your company – but most are unobtrusive and people don’t even know they’re there. Rules determine when and how things get done. They Read more
Tags: Change Management | Business rules
December 7, 2015 by Dan Morris
Dan Morris
Simulation – can you really do without it? Today the BPM community is somewhat split about simulation vs rapid iteration. In the interest of full disclosure, for years I was a proponent of rapid iteration. I have now however, been somewhat enlightened by iBPM and the role that simulation can play in shortening the overall cycle of solution Read more
Tags: Dan Morris | BPM | Simulation | iBPM | BPMS | Business Performance Management
November 17, 2015 by Dan Morris

IT Insider: Creating Business Value with Quality IT

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Gene Rogers
"What in the world have I gotten myself into?" That’s usually what I am asking myself the first week after taking over a new IT team. Fortunately, "been there, done that" really does help in this situation. If you find yourself in charge of an IT team for the first time, follow this three-step program for quick success. First, meet Read more
Tags: Gene Rogers | IT | Management | leadership | engagement | performance | Organizational Change
August 16, 2015 by Gene Rogers
Gene Rogers
It finally hit me why Infrastructure Managers are slow to adopt DevOps. They don’t see the benefit.If your business model is based on creating and publishing applications, the benefits of the faster DevOps model are obvious. Otherwise, the benefits are more subtle and the breakeven point for making the change is farther out in time, potentially 3- Read more
Tags: Infrastructure | DevOps | data | Mobile Applications | Capacity | Change Management | Capacity Management | people | processes | technology | Automation
July 9, 2015 by Gene Rogers

Lean for Services

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Debashis Sarkar
In the second instalment of a two-part article, Debashis Sarkar, author, Phil Crosby Medalist and one of the world’s leading lights in the space of Lean Management, details his final takeaways of what lean leaders can learn from top politicians, using a case study of Indian PM Narendra Modi’s first year in office…To read up on the first part of Read more
Tags: Narendra Modi | Lean Leader | Lean Six Sigma | Change Management | process change | analytics
June 3, 2015 by Debashis Sarkar
Debashis Sarkar
To exemplify what lean lessons can be learnt from top politicians, Debashis Sarkar, author, Phil Crosby Medalist and one of the world’s leading lights in the space of Lean Management, uses a case study of Indian PM Narendra Modi’s first year in office. This is the first of a two-part case study… Narendra Modi, the current Prime Minister Read more
Tags: Narendra Modi | Lean Leader | Lean Six Sigma | Change Management | process change | analytics
June 1, 2015 by Debashis Sarkar

Process Fun

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PEX Network Staff
In a world with tightening budgets and shortened production cycles, time is precious. Unfortunately with added pressures and deadlines, human error naturally becomes a factor and therefore it is often the simplest of things that cause the biggest failures. One of the simplest to avoid, if you’re mindful, is miscommunication.If you’ve ever been at Read more
Tags: miscommunication | Curse of Knowledge | process fun
September 14, 2014 by PEX Network Staff