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Ian Gotts
This in an excerpt from my recent free ebook "Analysis, Automation and Adoption for #AwesomeAdmins"(44 pages of valuable content - not 6 pages of marketing fluff). It is written with Salesforce implementations in mind, but it is equally applicable to any other systems implementation; MSDynamics, SAP, Workday, Oracle etc or in fact any Read more
Tags: Analysis, Automation and Adoption for #AwesomeAdmins | Ian Gotts | Projects | project management | project failure | Scope Control | Poor Scope Control
February 20, 2017 by Ian Gotts

Data Reflections

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Daniel Senter
I recently was reminded of great advice offered over 70 years ago, but still relevant today:"To do our work, we all have to read a mass of papers. Nearly all of them are far too long. This wastes time, while energy has to be spent in looking for the essential points."Any idea where it’s from? You can read the original memo here.The memo was issued Read more
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April 12, 2016 by Daniel Senter

BPM Straight Up - Separating Fact from Fiction

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Dan Morris
Reestablishing BPM and Six Sigma – the ideas that started it allDo you remember W. Edwards Deming?  Do you remember Michael Hammer?BPM has been around for the past 20 years and it has evolved considerably.  The same is true for the basic concepts of statistical analysis based continuous improvement.  But has this evolution been good?  Maybe it is Read more
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April 12, 2016 by Dan Morris
Dan Morris
Companies have focused on efficiency for over 15 years now. But are they making the processes effective? For this column, let’s consider efficiency to be doing work as quickly as possible with a low error rate. Then let’s consider effectiveness as eliminating all work that is not really necessary – doing the right things, at the right time, and in Read more
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December 21, 2015 by Dan Morris
Dan Morris
Are you ready for the time when your business rules walk out the door? You could be at risk of losing critical business capabilities and you might not find out until it's too late. Rules are everywhere in your company – but most are unobtrusive and people don’t even know they’re there. Rules determine when and how things get done. They Read more
Tags: Change Management | Business rules
December 7, 2015 by Dan Morris
Dan Morris
Simulation – can you really do without it? Today the BPM community is somewhat split about simulation vs rapid iteration. In the interest of full disclosure, for years I was a proponent of rapid iteration. I have now however, been somewhat enlightened by iBPM and the role that simulation can play in shortening the overall cycle of solution Read more
Tags: Dan Morris | BPM | Simulation | iBPM | BPMS | Business Performance Management
November 17, 2015 by Dan Morris

Street Smarts for Change Management

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Jeff Cole
Beer can teach us something about successful process change because beer is actually a great metaphor for corporate cultures. Here's why.
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March 29, 2016 by Jeff Cole
Jeff Cole
We all use influence skills daily, ranging from steering your friends toward seeing a certain movie, to getting your kids to eat their broccoli, to persuading that guy down the hall who doesn’t report to you to start using your new process. Columnist Jeff Cole explores tactics you can use to gain influence within your organization.
Tags: process | people | change | Change Management | influence
February 10, 2016 by Jeff Cole
Jeff Cole
Ever launched a process change only to have it blow right back in your face? If not, it’s awesome to be you. If you have experienced change blowback, there is something to be said for having a failure (hopefully not epic) sometime during your career – you will feel the pain and that will alter your DNA such that you will never make that same Read more
Tags: Change Management | Change failure | Organizational Change
December 7, 2015 by Jeff Cole
Jeff Cole
We all have voices in our heads – our internal monologue if you will. All thinking really is anyway is the process of asking yourself questions and answering them – right? Sometimes those voices in our heads can get in the way – they can be very loud and can trigger emotional and physical responses. You’re skeptical? Case in point… Read more
Tags: Change Management | Jeff Cole
September 30, 2014 by Jeff Cole

Low-code Development Platforms: Could one be right for you?

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Nigel Warren
In last month’s Low-code corner article we explored the topic of experimentation. More specifically - when and how should you apply an experimental approach to process improvement? We deduced that lean start-up techniques such as "test and learn", were most relevant to "systems of engagement", the processes and system with which you win, serve Read more
Tags: Low-Code | Test and Learn | Customer Experience | Cost Reduction | Retention | engagement | CX | IT | Process Waste | Manual processing | security | Interaction | Empowering staff | customer service | lean | Thomas Cook | Complaint-handling process | Silos | communication | David Spickett | MATS | MatsSoft | Process Excellence | process improvement | Tools | Nationwide Building Society | Operating Costs | Service Levels | agility | Case Management System | customer-centricity | Ian Thompson | Customer Operations | Operational Excellence
November 8, 2015 by Nigel Warren

Lean for Services

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Debashis Sarkar
In the second instalment of a two-part article, Debashis Sarkar, author, Phil Crosby Medalist and one of the world’s leading lights in the space of Lean Management, details his final takeaways of what lean leaders can learn from top politicians, using a case study of Indian PM Narendra Modi’s first year in office…To read up on the first part of Read more
Tags: Narendra Modi | Lean Leader | Lean Six Sigma | Change Management | process change | analytics
June 3, 2015 by Debashis Sarkar
Debashis Sarkar
To exemplify what lean lessons can be learnt from top politicians, Debashis Sarkar, author, Phil Crosby Medalist and one of the world’s leading lights in the space of Lean Management, uses a case study of Indian PM Narendra Modi’s first year in office. This is the first of a two-part case study… Narendra Modi, the current Prime Minister Read more
Tags: Narendra Modi | Lean Leader | Lean Six Sigma | Change Management | process change | analytics
June 1, 2015 by Debashis Sarkar

Process Fun

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PEX Network Cartoons
The truth about customer service...
Tags: process fun | customer service | try hard
April 27, 2014 by PEX Network Cartoons
PEX Network Cartoons
And you thought your company's list of policies and procedures was strict...it's the latest process fun of the week!
Tags: policy | procedure | process management | process fun | cartoon
January 12, 2014 by PEX Network Cartoons
PEX Network Cartoons
A good example of how not to lead! It's the latest process fun of the week cartoon.
Tags: leadership | team work | collaboration | process fun | cartoon
January 12, 2014 by PEX Network Cartoons
PEX Network Cartoons
In the latest Process Fun of the Week cartoon, here's what happens when you don't think through your requirements well enough....
Tags: scope creep | Projects | change | process fun | cartoons
January 12, 2014 by PEX Network Cartoons

Lessons From Peter Drucker

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William Cohen, Ph.D.
Great leaders have self-confidence. But no one starts out with greatness - here's how you can develop your self-confidence to achieve great things.
Tags: William Cohen | leadership | confidence | learning
March 4, 2014 by William Cohen, Ph.D.
William Cohen, Ph.D.
I don’t how anyone got the idea that a leader could sit back and lead from somewhere in the rear, but it is sheer balderdash. There is only one place from which you can lead effectively, and that’s from right up front. This means you get to take the risks, make the sacrifices, and get beat up just like the rest of your team.
Tags: leadership | William Cohen | leadership lessons | management by walking around
February 2, 2014 by William Cohen, Ph.D.
William Cohen, Ph.D.
Bouncing back from failure is an essential characteristic of successful leaders. The story of how CEO Bill Bartmann, keeps overcoming adverse circumstances.
Tags: William Cohen | leadership | Bill Bartmann | leaders | overcoming failure
January 12, 2014 by William Cohen, Ph.D.
William Cohen, Ph.D.
Many highly successful people have either started out very slowly in their careers, or faced major setbacks. Regardless, for both those who suffered setbacks and those that did not, "the way they were" has nothing to do with what they are today. Here's why you shouldn't be limited by your past.
Tags: William Cohen | leadership | overcoming failure | set backs | goals
December 1, 2013 by William Cohen, Ph.D.