| 18 whitepaper results |
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Attempts to automate the employee out of the customer service equation have backfired. Download this whitepaper to see how successful customer service organizations have transformed customer service by empowering their employees and understand why Case Management applications are best placed to deliver employee empowerment and transform customer service. learn more
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Process improvement programs are most likely to fail if the key focus is on cutting costs, according to a global PEX Network benchmarking survey. The survey, in which over 650 process improvement practitioners participated, found that a customer-focused approach to identifying and improving operational processes is what sets a company up for long term success. Download this whitepaper for full survey results. learn more
Process Excellence Network whitepaper | State of the Industry 2011 | State of the industry 2012 | Lean | Six Sigma | BPM | Business Process Management | Total Quality management | TQM | survey results | PEX Network | Training and Talent Development
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A Team Charter is the official document from the team sponsor that empowers the team to act and is one of the most under-used and under-valued tools available to sponsors, team leaders, and facilitators for helping a team succeed. Here's a template you can use to create your own Team Charter. learn more
Team Charter | Template | Healthcare | Grace Duffy | John Moran | Michael Rudis | Mike Rudis | Project Action Team Charter | Creating effective teams | project management | project management templates | managing teams | Training and Talent Development
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Processes are critical to the running of an operation so it is important that everyone has a consistent, aligned view of how the business operates. To achieve that alignment it would be ideal if these stakeholders could collaborate over a single source of the truth as regards process. This whitepaper explores why different stakeholders view process differently and offers solutions to get everyone working from a shared understanding of BPM. learn more
BPM | Business Process Management | Nimbus | BPM Software | Nimbus Partners | Ian Gotts | Process Management
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In the last 40 years there has been an introduction, refinement and adoption of three core management frameworks that provide a sound basis for the core planning and execution of processes.This whitepaper presents the results of an i-nexus/PEX Network survey to understand the level of adoption of management frameworks and methodologies, Operational Excellence priorities over the next two years and the tools used to facilitate thedifferent stages of the Business Execution process. learn more
whitepaper | operational excellence priorities | management frameworks | hoshin planning | balanced scorecard | Business Excellence Framework | EFQM | i-nexus | Business Execution Software | Innovation
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Based on the Japanese words Seiri, Seiton, Seiso, Seiketsu and Shitsuke, the 5S philosophy focuses on effective workplace organization and standardized work procedures. 5S simplifies your work environment, reduces waste and non-value activity while improving quality efficiency and safety. Drawing from real life case studies and practical advice, this white paper will explain 5S, how it is implemented and how it pays off in easy-to-follow terms. learn more
5S | Six Sigma | Villanova University | Education | training | Methodologies, Statistical Analysis, and Tools | Training and Talent Development
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An organization which executes well on a mediocre strategy will always outperform an organisation that executes badly even on the most brilliantly crafted strategy. These free to use slides detail the common challenges of execution and explain how to use techniques like Hoshin Planning and MAAR Charts to achieve a systematic approach to the delivery of business goals. learn more
Hoshin Planning | Balanced Scorecard | Lean Six Sigma | i-nexus | business execution | MAAR Charts | performance review | goal cascade process | business execution software | Methodologies, Statistical Analysis, and Tools
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Case study of how Metalor Technologies, a precious metals and advanced materials supplier, used the Design of Experiment (DOE) tools in Minitab to determine how density and surface area were affected by three key process inputs in order to improve the quality of their silver powder. learn more
Minitab | metals | Metalor | materials | supplier | Design of Experiments | DoE | statistics | statistical analysis | Methodologies, Statistical Analysis, and Tools
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This whitepaper examines the emerging discipline of Business Execution, understanding the need for it, covering all aspects of what it is and highlighting how it helps organizations to more consistently get things done. Alongside seeking to provide an understanding of the discipline itself, this paper also provides a brief overview of the capabilities executives should expect from the latest on-demand Business Execution software platforms. learn more
business execution | whitepaper | software | information technology | business process management | information dashboards | management | Paul Docherty | i-nexus | platform | IT | executive | manager | organizational alignment | capability | capabilities | Process Management
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Case study of how ResMed, a medical device manufacturer, piloted Minitab macros for real-time monitoring of production processes. The company can now quickly and easily demonstrate that their processes are in statistical control, and manufacturing can proactively make changes in production before they end up with product that may not meet the company’s strict quality standards. learn more
Minitab | Statistical Software | ResMed | manufacturing | medical | Analysis | realtime | Analytics | real-time | control charts | Methodologies, Statistical Analysis, and Tools
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This White Paper from Minitab shows discusses how Monte Carlo methods may be implemented in a manufacturing process environment, to study the sensitivity of a process to variations. learn more
Minitab | Monte Carlo Method | manufacturing | software | DMAIC | CP values | CPK Values | Methodologies, Statistical Analysis, and Tools
| 18 whitepaper results |
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Business Process Excellence for Financial Services
New York City
April 16- 18, 2012 -
Process Excellence Week London 2012
London Film Museum, London, UK
April 23- 27, 2012 -
Process Excellence Week Africa
Southern Sun Newlands, Cape Town, South Africa
February 20- 24, 2012 -
13th Annual Lean Six Sigma for Pharmaceutical, Biotech and Medical Device Excellence
The Georgian Terrace, Atlanta, GA
February 21- 23, 2012
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