Will NFC and mobile payments revolutionise customer brand loyalty?
Contributor: Adam GrunwergPosted: 5/15/2013
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If you ask anyone in the banking, mobile or retail industry what the next biggest change will be, the answer is going to be NFC (Near Field Communication). Here's what to expect. Full Article » |
How Big Data is a Differentiator for Improved Customer Experience
Contributor: Antoine BonelloPosted: 8/13/2012
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How can you really understand what your customers really want? By not paying attention to what they say but what they actually do, says Antoine Bonello, Global Head of Process Improvement at Betfair, the world's biggest online betting exchange. Here's why Big Data is the new competitive differentiator. Full Video » |
Barclay's VP Warwick Bailey: Unlocking the commercial value of Big Data
Contributor: Sam MirandaPosted: 4/4/2013
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Big Data is pitching its firmly tent inside the financial services industry. But it's becoming less of a computational experiment, and more of a business challenge as companies use it to drive internal, operational processes along with customer relations. Warwick Bailey, Vice President of Business Intelligence at Barclays, shares his thoughts on projects that marry growth and compliance, customer-centic data initiatives and building the necessary internal resources to tackle the Big Data beast. Full Podcast » |
Process Fun: Guy loses his Google Glass, no results found
Contributor: Diana DavisPosted: 5/24/2013
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Google Glass has been called a lot of things this week ranging from “the next paradigm in consumer electronics,” a “revolution in hands-free computing” through to downright “creepy.”But spare a thought for Luke Wroblewski, who has become the first person in the world to lose a pair of the $1500 spectacles. Full Column » |
Seven Key Trends in the Business of Technology
Posted: 2/13/2013 |
In this whitepaper, K2 outlines seven key trends within the business of technology, identifies the key capabilities necessary to exploit these trends and provides a few examples of those already doing it. Full Whitepaper » |
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Greetings - I am looking for a solution to track completed Kaizen cards within SAP. Has anybody experience with this sort of... |
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Hi, I need help with a DOE project. Need to know what are the optimum level settings for each factor. Appreciate the help.Below... |
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In a organisation, if the Key Management positions are vacant, already loss making - Suppose if asked to work on process what steps one needs to adhere. |
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Do you have any suggestions or resources you could point me to in order to identify or develop some games or activities that can demonstrate process improvement to a group? |
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Hi All, I would like to have some process improvement templates for the Insurance Claims process or call center for out of scope process. |
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