The Voice of the Customer is getting louder – are you listening?
September 20 by Process Excellence NetworkTime to reduce painful processes How many times have you come across a company that doesn’t claim to put customers at the heart of its strategy? But how many of us actually do? Delivering...
Survey: Continuous Improvement - Are Social Tools Making a Difference?
August 08 by Process Excellence NetworkThe business and IT press is all "aTwitter" with Social Media and Collaboration tools. But can such tools / techniques be harnessed for the purpose of continuous performance improvement? Take part...
Is Social BPM an oxymoron?
November 05 by Process Excellence NetworkPlug "social BPM" into Google and you get a plethora of pundits pontificating about the meaning of the term and technology vendors plugging the latest development in their business process managemen...