TIBCO
Roadmap to Transform your Business and Sustain a Competitive Edge
October 13 by Process Excellence Network EditorTo succeed in today’s fierce business climate, Analytics Maturity can deliver the edge you need to sustain competitive advantage. It’s a journey for every organization – you must understand past behav...
Five Barriers to Continuous Improvement
August 05 by Ýr GunnarsdóttirContinuous improvement is increasingly being touted as a competitive differentiator, but all too often companies are their own worst enemies, writes contributor Þr Gunnarsdôttir. Here are the main bar...
Corporate computing - you really want me to use THAT?!?!
February 11 by Ian GottsWe all spend a significant amount of our lives at work. In the last 15 years, for blue collar workers, most of that time has been spent in front of a computer. In the last 5 years there has been a h...
Just Enough Process Please
April 03 by Ian GottsAs consumers we are getting far more sensitive to inconsistency of customer service. We easily spot a process that is not joined up. Particularly when different departments or even different compani...
Why Customer Service is Either Black or White
March 15 by Ian GottsAre your customers and staff fighting poorly thought through processes and systems? Time to define successful outcomes from the customer’s perspective, says columnist Ian Gotts. And the good n...
End of the Road for Business Process Analysis?
December 21 by Ian GottsIs this the last time Business Process Analysis will be considered a stand alone category? asks columnist Ian Gotts, as research firm Gartner releases its latest BPA Magic Quadrant. The 2011 Gart...
Making Change Stick and Inspiring Performance - Interview with Nimbus' Richard Parker
November 30 by Process Excellence Network Editor
Where Are the Celebrity Chief Operating Officers?
November 29 by Ian GottsWhat does it take to transform a dysfunctional, globally dispersed, highly regulated and reactive organisation into a model of operational excellence? Forget the CEO - it's time businesses recognize...