Singapore
How can you be customer-centric when customer value is getting so difficult to define?
January 07 by Sean Shao ChangqiangLean and Six Sigma tools have always emphasized the importance of understanding your customers and using customer feedback – "Voice of the Customer" – as your foundatio...
The evolving role of the process professional: Interview with Shell’s Philip Sullivan
December 19 by Philip SullivanThe tools and methods are important….but don’t forget the people! In the early days of Six Sigma it was all about the project. Projects were defined, changes were ma...
Avoiding the common errors of change management: Interview with Nokia Siemen's Ashutosh Pandey
February 01 by Process Excellence NetworkMaking changes to processes is actually quite easy but the challenging part is getting the organization to not only commit to the changes but stick with them over time. Like new year's resolutions a...
Using Lean Six Sigma to Improve and Innovate
May 17 by Bryan CamoensSeow Hong Xuan, Deputy Director, Lean Six Sigma Master Black Belt for Singapore’s largest Telco, SingTel explains the difference between the strategic and tactical deployment of Lean Six Sigma...