scorecard
Shared Expectations for Rapid Change
February 20 by Jeff ColeHave you found that some tools are timeless? In good times or bad they serve us well. I was recently reminded by a client that not knowing your Customer’s expectations can be an absolute k...
The DFSS Vision
February 09 by Mark KiemeleMuch has been written about Design for Six Sigma (DFSS) and why many companies are using it. Compared to traditional Six Sigma (or the DMAIC process), DFSS seems a little harder to grasp, especially i...
A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement
April 20 by Book ReviewBy Rajesh K. Tyagi, Praveen Gupta Published Jul 1, 2008 by FT Press. Use the Service Scorecard to Dramatically Improve Performance in Service Organizations Thousands of organizations are driving v...