JCG
Shared Expectations for Rapid Change
February 20 by Jeff ColeHave you found that some tools are timeless? In good times or bad they serve us well. I was recently reminded by a client that not knowing your Customer’s expectations can be an absolute k...
A Code of Ethics for Six Sigma Change Management
January 12 by Jeff ColeWhether we realize it or not, we are all agents of change in our organizations. If you happen to be a Six Sigma Sponsor, Champion, Master Black Belt, Black Belt or Green Belt, you have a responsibilit...
How Hot is Your Platform?
March 04 by Jeff ColeJuly 6, 1988. North Sea. 21:56 B.S.T. At 110 miles northeast of Aberdeen, Scotland, the oil rig Piper Alpha stands with a crew of over 200 aboard. For this crew, it’s been another normal day....
A Few Thoughts on Six Sigma Change Management
December 01 by Jeff ColeIn a methodology that is jammed with technical aspects such as degrees of freedom, residuals and p-values, it’s easy to get absorbed in the technical side of a process improvement while the human elem...