Insurance
How Prudential Assurance is automating its e-claims process with AI
October 17 by Adam JeffsOperational excellence expert from Prudential Assurance Company discussed the efforts taken to automate an e-claims process from end-to-end at PEX Live: OPEX APAC 2022
The future of robotic process automation and artificial intelligence benchmarking report 2017
June 01 by PEX Network ReportsThe PEX Network recently surveyed the financial sector to understand how automation is driving positive change in the market. With actionable feedback from our industry leaders, influencers and disru...
What will the Insurer of 2030 Look Like?
May 11 by Process Excellence Network EditorThe insurance industry has always been one of the most competitive in the world. The traditional battlegrounds were underwriting, claims and process efficiencies, but rapidly changing customer expecta...
RPA and AI in Banking, Financial Services and Insurance Benchmarking Survey
April 25 by PEX Network ReportsWe have been asked to collate benchmarking insights in preparation for the RPA & Artificial Intelligence for Banking, Financial Services and Insurance (BFSI) Summit which we can't do without you. You...
PEX Network - Operational Excellence in Insurance Survey 2017
March 02 by PEX Network ReportsPEX Network's Operational Excellence in Insurance survey provides an assessment of the key priorities and areas of investment for Process Improvement and Operational Excellence programs in 2017 and b...
Preparing for Insurance "Moments of Truth": How CEB TowerGroup Insurance Uses Smart Processes and Service Excellence
November 17 by Process Excellence Network EditorLearn why Insurance “moments of truth” are critical in providing carriers with the ability to deliver quality service, increase customer satisfaction, and differentiate from the competition.Smart proc...
How BPM Boosts the Binding Process at Generali: Interview with Jan Marek
February 26 by Process Excellence NetworkIn insurance terms, "binding", is the moment that an insurance company commits to insure a third-party. It’s a process that involves the insurance provider, the insured party, and an independe...
5 Tips to Get Your Process Excellence Program on the Fast Lane to Strategy Implementation in Financial Services
February 03 by Process Excellence Network EditorProcess Excellence programs in Financial Services companies are under increased pressure to clearly demonstrate the value that they bring. Process Improvement initiatives that have ‘fuzzy’ benefits or...
How to Instantly Accelerate Customer Services via Intelligent Processes
September 28 by Jason McGee-AbePEX Network caught up with Stan Passov, StereoLOGIC, to find out how the company assists clients like Pitney Bowes to accelerate customer services via visualization and removal of process errors, redu...
3 Operational Excellence Pillars For Insurers in North America
August 05 by Process Excellence Network EditorThis insightful piece brings together three thought leaders: Aetna, Marsh & McLennan and Anthem. The eBook details tips on operational excellence best practice for insurers in North America to achie...
How did Crawford Increase Back Office Efficiencies by 97%?
June 27 by Process Excellence Network EditorCrawford & Company, the world’s largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities, faced the common insuran...
Antiquated business rules - A tale of two insurance claims
November 18 by Craig ReidI recently had a run of bad luck. Not only did I lose my iPod, I dropped my digital camera and broke the lense. Luckily I'm with AAMI Insurance, and luckily I chose to take out their personal...