CRM
How to Instantly Accelerate Customer Services via Intelligent Processes
September 28 by Jason McGee-AbePEX Network caught up with Stan Passov, StereoLOGIC, to find out how the company assists clients like Pitney Bowes to accelerate customer services via visualization and removal of process errors, redu...
Forrester Names Pegasystems as a CRM Leader
April 07 by PEX Network EditorialPegasystems has been ranked by Forrester Research as one of the top vendors with the most significant Customer Relationship Management (CRM) Suites.In the Forrester Wave™: Customer Relationship Manage...
Goodbye Enterprise Software – Hello Business Apps
August 05 by Process Excellence Network EditorSet your business processes free... Enterprise software such as ERP or SAP has played an important role in digitizing business processes. It helped ring-fence important data that needed to be capt...
Case study: Reducing customer information database errors
June 20 by Marcelo GrimaldiAny business school will tell you that watching your cash flow is one of the most important things you can do to make sure you stay in business. You need to keep an eye on the payments coming in and t...
How to use CRM technology effectively
December 01 by Process Excellence NetworkCRM project failure is an all too common reality for those working within the customer service industry. Research a couple years ago by industry analysts Gartner found that up to 60 percent of early...
Applying an Engineering Process or Six Sigma to Your Sales Force
May 25 by Justin HittVery often, when implemented correctly, customer relationship management (CRM) software becomes synonymous with improving sales productivity. Unfortunately, most sales people don't use software and to...
Value-Driven Channel Strategy: Extending the Lean Approach
April 25 by Book ReviewBy R. Eric Reidenbach and Reginald W. GoekePublished by ASQ Press in 2006Value at the point of production does not automatically translate into value at the point of consumption. Augmenting Lean think...