What does it take to transform a culture of “that’s how we’ve always done it” to one that embraces improvement? Rod Hill, Master Black Belt at JEA and winner of PEX Network’s Deployment Leader of the Year for 2013, describes the evolution of process excellence program at JEA, a Florida-based public utility, and how it fits into the company’s top level strategy. Full Article »

As populations in developed countries age, more people will require lengthy treatment for illnesses such as cancer. Given resource and monetary constraints, how can healthcare organizations continue to deliver the same level of care to an increasing number of people? Moffitt Cancer Center case study. Full Video »

In this Process Perspectives podcast, Bob Hemrick Director of Continuous Improvement Strategy Group at DTE Energy describes the evolution of continuous improvement at the company - how it has moved from tool-based to much more strategic in focus - and how the company has made continuous improvement one of six corporate priorities. DTE won PEX Network’s Best Process Improvement program 2013 an award that recognizes process excellence programs that have generated exceptional results through process. Full Podcast »

Have you ever wanted to know what it would be like to work in a different job or industry within process improvement? PEX Network's twice monthly "A Day in the Life" series continues this week with Shawn Carner, Process Excellence Senior Technical Manager at Roche Pharmaceuticals. Full Column »

For the past two years Jacksonville's Community Excellence Alliance has been working with local charites and other non-governmental organizations to help improve performance find new and better ways to pursue and execute their work through the application of process excellence approaches and methodologies. This downloadable PDF document details what the Community Excellence Alliance is, how it works, and describes some of the projects undertaken to help local community groups. Full Whitepaper »