[Video] Delighting Customers with Innovation
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Vice President of Process Excellence and Innovation at Verizon Sisir Padhy, addresses, at PEX Week, the role process plays in delighting customers.
This session specifically looks at:
- Human centered design
- Design thinking
- Quick market intelligence and customer intelligence
- Agile development
- Linking innovation to strategy
To watch the full video, you can purchase it here
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Topics:
Tools & Technologies
Innovation
Business Transformation
Business Agility
BPM
Process Excellence
Process Mining
