3 Must-Do Approaches to “Plugging the Holes” in Your Next Process Change

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Jeff Cole
Jeff Cole
10/05/2017

Ever launched a process change only to watch in shock as it sinks faster than a sack full of anvils? Or worse – been the “victim” (aka end user) of a poorly designed change that has you escalating up a scale ranging from confused to hopping mad? Often, it’s simple things not anticipated prior to going live that cause some change failures.   Lots of reasons for missing them too - assuming customers all think like you, untested interactions, etc…Fortunately, there are a few simple things...
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