BPM Open House 2016

19th - 23rd September 2016

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BPM Open House 2016


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Welcome Letter


Click to view the BPM Open House Sessions: Days 1 - 5




Welcome to The BPM Open House 2016

BPM – it’s here to stay and you need to know more.

Are you finding that the rapid rise in process automation is driving process management platforms to the forefront of your business’ strategy planning?

Are you being called upon to generate major results through process management and aren’t exactly sure how best to do this?

Are you tasked with creating a shortlist for BPM software options for your company and need a ‘warts an’ all’ account of who’s who and what’s what?

If yes, then BPM Open House is your essential guide to BPM solutions and designed for process practitioners who’re wondering:

  • What will a BPM systems really do for me?
  • How do they work in real life?
  • Who should I buy from?

BPM Open House gives you the chance to learn from the first hand experiences from companies who’ve maximized the value from their BPM solutions to deliver real business results.
This unique online event will bring together hand-picked case studies that will show what the project objectives were, how they were achieved and the results produced. And best of all, it’s all online, so you don’t even need to leave your desk.

You’ll get:

  • A better understanding of what BPM solutions can do for you through practitioner case studies
  • A first hand look at how they look and work from BPM vendors
  • The opportunity to ask questions in an open forum

This online event is right for you if you’re looking at…

  • BPM Investment value
  • Choosing the right software
  • Implementation of a new BPM system
  • Enhancement of existing BPM system
  • Development of you BPM solution

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Agenda

Available Now

DAY ONE > BPM Open House 2016 > Session 1

Dennis Mackaaij
David Sorensen
Frank Jansen

[CASE STUDY] How APS Digitally Transformed to Ensure Regulatory Compliance and Heighten the Customer Experience


The pace of change in the financial markets has accelerated with disruptive technologies and regulations. In this webinar we explain how to proactively address the changes to stay competitive and reveal how a series of BPM implementations has digitally transformed our pension scheme services for companies in the Dutch market. Learn how BPM has empowered APS to deal with new legislation and effortlessly track and trace all actions. See how increased customer options has created a competitive advantage and improved the customer experience.

Watch this session and find out:

  • How BPM technology can transform financial service companies.
  • How to elevate the execution of your compliance functions.
  • How to increase customer satisfaction.

[Demo] Key Features to Organize your Business

Be amazed by how fast and easy it is to build complex forms and reports with AuraPortal.
See how to achieve optimal efficiency with features like mobility, workload balancing, real-time insight and many more.
Achieve a seamless workflow with complete integration.



Panelists:

Dennis Mackaaij, Senior Pension Advisor, APS

David Sorensen, Consultant, AuraPortal

Frank Jansen, Chief Creative Officer, Kosanuq

Available Now

DAY ONE > BPM Open House 2016 > Session 2

Greg Bergmann
Malcolm Ross

[Case study] Linking Data and Process: What’s in Your Record?

When an important decision is on the line, where do your employees go for complete, accurate, timely information? Chances are it’s everywhere and nowhere, scattered across multiple disconnected systems. Learn how Triad Retail Media uses The Appian Platform to unite enterprise data with process to drive faster performance and a better customer experience.

Watch this webinar and learn:

  • How to attain a complete view of your customer – in the right business context
  • How to unify systems of record under a simple interface that accelerates work and increase user engagement
  • What a modern, intelligent BPM platform looks like in action


[Demo]The Appian Application Platform (Appian BPM Suite)


This session will overview Application Platform capabilities of the Appian Suite. Features of focus will include enterprise data management, process management, native mobility, social collaboration and portable cloud architecture.

Key benefits showcased:

  • Enabling smarter decisions and faster business actions
  • Driving engagement with employees and customers
  • Providing a single comprehensive platform for the rapid creation and use of modern business applications


Panelists:

Greg Bergmann, Senior Director of Business Process Management (BPM), Triad Retail Media

Malcolm Ross, VP, Product Marketing, Appian

Available Now

Day TWO > BPM Open House > Session 1

David Slansky
Rastislav Hlavac

[CASE STUDY]: The Next Step in BPM? Automated Discovery & Analysis of Business Processes - Learn How KPMG Does It.

Having a true picture of how business processes run in real life is key to achieving operational excellence and improving customer experience. In this webinar we explain why KPMG chose award-winning process mining solution minit and how it was utilized to bring clarity into key business process for a large financial institution.

Watch this webinar and learn how to:

  • Utilize automated business process mapping and visualization before starting your BPM project
  • Preform continuous process monitoring, process compliance checking, process auditing and process improvement in your current BPM solution
  • Reduce operating costs, improve customer satisfaction and bring about faster and more efficient processes

[Demo] minit - Software for Automated Discovery, Analysis and Visualization of Business Processes

Recognized as Microsoft Industry Awards Winner 2015 and mentioned as one of the top products by GARTNER.

Key benefits showcased:

  • Analyzing millions of events to get process visualization in seconds, not possible by human consultants – disruption of process consulting business
  • Winning twice: cut time and costs required for traditional process discovery, analysis and optimization by up to 80%, while getting exponentially higher quality results


Panelists:

David Slansky , Partner, Management Consulting, KPMG in Czech Republic

Rastislav Hlavac, CEO, Gradient ECM & minintlabs.com

Available Now

DAY TWO > BPM Open House 2016 > Session 2

Barry O'Reilly


 [Presentation] Empowering Business Users with Process Automation in the Cloud

In this session we will discuss how to increase business visibility, agility, and control by empowering LOB’s to design and execute enterprise processes in self-service mode. We’ll also showcase how to replace the risks associated with large capital investment with smoother predictable operational expenditure by adopting cloud deployment for business process management.



Panelists:

Barry O'Reilly, Director of BPM, Oracle EMEA

Available Now

DAY TWO > BPM Open House 2016 > Session 3

Paula Sweet
James Luxford

[Case Study] Automating One of the World’s Most Complex Commercial Service Delivery Processes

ATKINS’s i-gate project automated the mission-critical and ultra-complex commercial service delivery process with Sequence BPM platform from PNMsoft. The company behind the London Olympics 2012, Dubai Metro, and other huge projects orchestrates information from various line-of-business applications such as Microsoft Dynamics CRM, JD Edwards, SharePoint & Oracle e-Business Suite, to standardize and optimize its core business processes on delivering large-scale complex engineering projects. A symphony of line-of-business applications singing in tune to fully optimize this process & transform customer experience (CX).

Watch this webinar and learn:

  • Things to consider when embarking on a BPM project journey
  • Lesson learnt from such a journey
  • Practical advice on common pitfalls


[Demo] Sequence: Tuned for orchestrating operations


Hailed by leading industry analysts – Gartner, Forrester, IDC, Bloor, and other – as the leading Microsoft-based iBPMS and low-code platform, Sequence version 8 with the brand new HotOperations Case Management & Work Optimization module, will be demonstrated to support ATKINS’s story.

3 Key benefits showcased:

  • Dynamic Case Management
  • Rapid build & change of minimum viable products (MVP)
  • Intelligent Work Optimization with predictive analytics



Panelists:

Paula Sweet, Senior Integration Product Specialist, Group IS , ATKINS

James Luxford, CTO, PNMsoft

Available Now

DAY THREE > BPM Open House 2016 > Session 1

Stoyan Konaktchiev
Carleen Haylett

[Case Study] The Hanover: Achieving Service Excellence through better BPM

In this webinar, hear how The Hanover, an industry insurance leader, is using customer service as a key competitive advantage. In the session you will hear how The Hanover is using BPM to achieve significant efficiency gains, to improve turnaround time, and to lift customer and agent satisfaction. The Hanover, using Pega as a BPM tool, has redefined their service offer and has paved the path to become a customer-centric organization.

Watch this webinar and learn how to:

  • Transform your business through technology (Digital Transformation)
  • Deliver service excellence
  • Use BPM as foundational solution for service excellence



Panelists:

Stoyan Konaktchiev, VP, Personal Lines Operations, The Hanover

Carleen Haylett, Senior Account Executive, Pegasystems

Available Now

DAY THREE > BPM Open House 2016 > Session 2

Phil Simpson

[Case Study] Open Source BPM: Real World Applications

Open Source Software has become mainstream in enterprises and cloud providers due to its robustness, security, low cost and the availability of world-class support services from companies like Red Hat. Open Source BPM platforms are now widely deployed in sectors such as government, financial services, healthcare and transportation. Join this session to learn about typical use cases drawn from Red Hat’s client base. Learn how Red Hat’s JBoss BPM Suite is enabling organizations to improve the visibility, agility and consistency of operational processes while keeping software costs under control.

Watch this webinar and learn:

•    Why organizations are choosing open source software over proprietary alternatives
•    BPM use cases that are particularly suited to open source solutions
•    How Red Hat’s open source BPM platform is being used today

[Demo] Going Mobile with Open Source

We’ll demonstrate a highly responsive cloud-native insurance claims application, built from Red Hat’s open source JBoss BPM Suite and Mobile Application Platform.  Attendees will learn how mobile apps can be quickly integrated with business rules and business process services to deliver engaging self-service business solutions.

Key benefits demonstrated:

•    Ease of use by business professionals
•    Powerful features to build engaging process-driven mobile applications
•    Use of open source and standards for compatibility with existing infrastructure, and to minimize vendor lock-in



Panelists:

Phil Simpson, Product Marketing Manager, Red Hat

Available Now

DAY FOUR > BPM Open House 2016 > Session 1

Hannes Krause
Robert Hutter

[Case Study] Building the new Strategic Workflow Platform at Swarovski

Swarovski offers an extensive product portfolio that features unique quality, craftsmanship and creativity. The business unit Crystal is represented by approximately 2.680 stores in about 170 countries worldwide, with more than 26.000 employees in total. When talking about Business Process Management (BPM) and Human-Centric Workflows, Swarovski started a new approach to define and build a unified workflow strategy for the company.

By attending this webinar you will learn:

  • How to the evaluation and selection process for a new BPM strategy was done
  • How the future unified workflow strategy is designed
  • User feedback and results of the first pilot projects implemented for legal and HR departments


[Demo] Make an Impact (FireStart BPM Suite)

This session will give you a short roundtrip about the comprehensive process modeling and workflow automation capabilities of the FireStart BPM Suite. Learn how to quickly build, deploy and adopt business processes that people both love and understand.

Key benefits demonstrated:

•    Making business and IT people work together on the same process repository
•    Rapidly build workflow solutions with no code approach
•    Integration of unified BPM tasks in existing collaboration environments, such as Outlook, SharePoint and SAP FIORI
•    Providing a professional LifeCycle management with version control, rights management, staging and process governance



Panelists:

Hannes Krause, Service Manager & Inhouse Consultant, Swarovski

Robert Hutter, Founder and CEO, PROLOGICS

Available Now

DAY FOUR > BPM Open House 2016 > Session 2

Arun Kumar Selvaraj
Richard Davis

[Case Study] A Simple Material Tracking App that Transformed into a Complete ERP with Zoho Creator

In this webinar you will see how Zoho Creator empowered a textile manufacturer to automate their business processes. Tek Textil is now a leading provider of sports and workwear for some of the world's largest brands. Watch how Zoho Creator helped them design a custom application specific to their needs.

By attending this webinar you will learn: 

  • How to manage your entire business-- from development to production on a cloud-based database platform
  • How custom applications can help you organize information, collaborate online and manage your business better
  • To improve collaboration across distributed teams with easy access to data and online communications.


[Demo] The Zoho Creator Platform Redefine the way your business operates. Build custom apps!
 
In this session, see how easy it is to create applications and automate your specific business processes on Zoho Creator. Learn how, even without being a programmer,
you can create and launch business apps using the drag-and-drop interface of Zoho Creator.  
 
Key benefits demonstrated:

  • Accommodates both complex and simple workflows without disruptions or downtimes
  • Supports business growth by catering to unique process requirements
  • Ensures seamless running of business by integrating with any third-party business app
  • Auto-generates apps for iPhone, iPad, Android, and Windows devices
  • Startups, mid-sized, or established, affordable to businesses of all sizes



Panelists:

Arun Kumar Selvaraj, Director of Marketing for Business , Zoho Creator

Richard Davis, Founder & CEO, TEK Textiles


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Bonus Material


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About the Organizer

The Process Excellence Network (PEX Network), with over 105,000 members, provides the latest Process and Business Excellence insight and developments. Producing world class conferences and online events, the PEX Network is one of the leading communities in the BPM market. 

http://www.processexcellencenetwork.com


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Sponsors

redhat

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Meet Your Speakers

Dennis Mackaaij

Dennis Mackaaij


APS

Senior Pension Advisor with more than 26 years’ experience in the Dutch and International Market.

David Sorensen

David Sorensen


AuraPortal

Sorensen has many years’ experience of challenging BPM assignments across all business sectors and takes great interest in complex transformation projects. Sorensen’s interest in technological trends and their effect on business and his extensive knowledge of BPM have helped multiple international companies implement sustainable business process transformation programs.

Frank Jansen

Frank Jansen


Kosanuq

Frank is a lawyer specialized in translating regulatory compliance demands into the business processes of medium sized corporations in the Benelux, Germany and England and proud partner of AuraPortal for the mentioned regions.

Greg Bergmann

Greg Bergmann


Triad Retail Media

Greg Bergmann is the Sr. Director of Business Process Management at Triad Retail Media. He has been with Triad Retail Media for more than seven years and brings more than 12 years’ experience to his current role. Greg’s responsibilities include product ownership for the suite of BPM applications within the organization. Prior to his time working on Triad’s BPM efforts, Greg founded the Project Management department in 2011 and served as the senior director of that department until recently.

Malcolm Ross

Malcolm Ross


Appian

Malcolm Ross is the VP of Product at Appian. Malcolm has been directly involved in the management and implementation of enterprise software solutions for over 18 years. Malcolm is a frequent speaker and writer covering the application of BPM technology to solve real-world business problems. Malcolm received his BS degree in Computer Science with a minor in Actuarial Mathematics from Florida State University.

David Slansky

David Slansky


KPMG in Czech Republic

David Slánský joined KPMG in 2008 to build the Business Intelligence and Data & Analytics team, which works on important projects in the Czech Republic and abroad. He is also a member of the global Data & Analytics team.

Rastislav Hlavac

Rastislav Hlavac


Gradient ECM & minintlabs.com

Rastislav Hlavac is a passionate entrepreneur in both areas of Document Capture & Process Mining, with over 20 years of hi-tech experience, co-founder of GRADIENT ECM and minitlabs.com. Specializes in business strategy & development, technology partnerships, product vision & startups.

Barry O'Reilly

Barry O'Reilly


Oracle EMEA

Barry O'Reilly is Director of BPM at Oracle EMEA. His role involves business development and go to market approaches for Oracle’s BPM in the region. As joint author of Oracle's BPM Method and the BPM solution framework he manages programmes to drive the value of BPM with Oracle's major BPM customers in Europe, Middle East and Africa. His role involves creating Oracle’s messages around BPM in EMEA, internally and externally influencing the adoption of BPM and creating and articulating propositions around BPM in conjunction with Digital Engagement around PaaS Cloud Services and Oracle applications.

Paula Sweet

Paula Sweet


ATKINS

Paula Sweet Senior Integration Product Specialist, Group IS, ATKINS. Paula is a Senior Integration Product Specialist responsible for the Design and Implementation of i-gate; i-gate is ATKINS’s commercial service delivery process. She has worked for Atkins for over 20 years and has been working on the i-gate system for the last 5 years.

James Luxford

James Luxford


PNMsoft

James is a BPM expert and involved in IT development and project management for over 20 years. James is leading PNMsoft product management group and works closely with PNMsoft business partners and customers to capture requirements and set a PNMsoft product roadmap. James represents PNMsoft in various Microsoft programs and attends frequently Microsoft roadmap sessions with partners. James is a known speaker on BPM and has presented in various conferences including Gartner BPM Summit.

Stoyan Konaktchiev

Stoyan Konaktchiev


The Hanover

Mr. Stoyan Konaktchiev leads Personal Lines Service Operations of The Hanover; capitalizes on broad-based operational, process, & customer delivery models, and sourcing expertise to manage on-shore and off-shore employees providing services to independent insurance agents.

Carleen Haylett

Carleen Haylett


Pegasystems

As a Senior Account Executive at Pegasystems, Carleen is responsible for supporting Pega's Insurance clients throughout their transformational journey to becoming Digital Enterprises. Leveraging her 12+ years of industry experience she helps Pega clients achieve their most strategic objectives by maximizing Pega’s Build for Change technology.

Phil Simpson

Phil Simpson


Red Hat

Phil Simpson is responsible for go-to-market strategy and positioning for Red Hat’s business rules and business process management products. Phil has extensive experience with business rules and BPM, having held senior product management roles at an early business-rules pioneer and senior marketing roles at several leading enterprise technology companies.  Prior to joining Red Hat, Phil was a product manager for the data analytics firm Renesys and was a director at SeaChange International, Ironhead Analytics, and Rulespower.

Hannes Krause

Hannes Krause


Swarovski

Hannes Krause, M.A. works for Swarovski as Service Manager & Inhouse Consultant at D. SWAROVSKI KG Corporate IT since 2011. His focus is consulting and implementation of content-centric solutions around the core SAP ERP system. Since 2014, he is leading the new corporate initiative for Business Process Management with focus on human-centric workflow solutions, which is implemented with the FireStart BPM Suite.

Robert Hutter

Robert Hutter


PROLOGICS

Robert Hutter is the founder and CEO of PROLOGICS, a vendor of BPM products and services. He studied Software Engineering at the University of Applied Science in Hagenberg (Austria) and started working as a process and workflow management consultant in the banking and insurance business after his graduation. Today, he advises large and medium size businesses how to successfully transform their traditional businesses into the digital future with the FireStart BPM Suite.

Arun Kumar Selvaraj

Arun Kumar Selvaraj


Zoho Creator

Arun is presently the Director of Marketing for Business at Zoho Creator. He was previously an IT operations & help-desk management professional with over 10 years of experience. He has implemented BPM software processes, network, help-desk and application performance management solutions for clients across the world, including Australia, UK, India, Middle East, Africa and USA. His team works closely with prospects looking to build & implement applications that are aligned with their internal business processes so as to fit the customer’s requirements perfectly.

Richard Davis

Richard Davis


TEK Textiles

Mr. Richard Davis is the founder of Tek Textil,a high-quality fabric manufacturer in Mexico. He has more than 25 years of experience in Fabric Manufacturing, Textile Engineering, Product Development, and Research and Development in knitted fabrics. Currently, he leads the Product and Business Development team at Arttex ,a Tek Textil manufacturer.

Bonus Material

Sponsors


redhat