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Standard Life Investments' Three Key Fundamentals for Achieving Process Optimization

Posted: 10/04/2010


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Tags:  process transformation | process optimization | process architecture | process improvement | financial services | services | Standard Life Investments | Kirsteen Caldow

Kirsteen Caldow, head of the process transformation team at Standard Life Investments, shares her insights at IQPC's 6th Annual Business Process Excellence in Financial Services Exchange.

Caldow discusses:

  • The three key fundamentals of Standard Life Investments' process optimization vision, which are process architecture, talent capability, and process transformation
  • The progress the program has made in year two of its five-year journey
  • Her organization's plan to further drive end-to-end process transformation




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