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4 Things You Should Never Forget in Lean Transformation

Posted: 10/06/2011

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John Dawson, Customer & Business Services Director at Glasgow City Council, joins PEX Network, to offer key takeaways from his presentation on Lean Transformation. In this PEX Network video interview, filmed on location at our Lean Leaders III event, Dawson offers insight into 4 essential components of Lean transformation and gives his view on what it takes to set your program up for success in each of the key areas:

  • Culture
  • People and Learning
  • Performance and Metrics
  • Sustainability