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Contributor: Michael Fromberg
Posted: 04/29/2013 12:00:00 AM EDT
How did Australia Post reduce unit costs by 30%? Michael Fromberg, Head of Shared Services at Australia Post disucsses creating a culture of change, getting support from the top and some of the organization's successes since the programme start up in July 2011. Read more Contributor: Sean-Mun Liang
Posted: 04/25/2013 12:00:00 AM EDT
In a new series that starts this month we introduce you to our Member of the Month - a process excellence member who's made an impression on us and will hopefully give you a light-hearted peek inside the PEX community. This month, we caught up with Sean-Mun Liang, Director of Process and Portfolio Management at packaging giant Tetra Pak, a member with an unusual ringtone. Read more Contributor: Colin Gibson
Posted: 04/23/2013 12:00:00 AM EDT
Colin Gibson, Head of Data Architecture, Markets & International Banking at RBS, joins Process Excellence Network ahead of the Big Data Analytics for Financial Services Conference 2013, to discuss what big data and good data architecture means for the financial services industry. Colin also discusses the top challenges faced and explains the carrot and stick approach to data architecture. Read more Contributor: William Beckler
Posted: 04/08/2013 12:00:00 AM EDT
William Beckler, Director of Innovation at LastMinute.com joins IQPC's Helen Winsor ahead of the Smart Data Analytics and Retail Forum to discuss how advances in insight and analytics can be used to provide value for the customer. He outlines the biggest challenges and some tips for others in the industry. Read more Contributor: Frederic Ponsignon
Posted: 04/05/2013 12:00:00 AM EDT
A plethora of approaches to improving and optimizing processes has sought to improve quality, consistency, and efficiency within business operations. But are some of these approaches better than others? And do any of them really work? Read more Contributor: Craig Le Clair
Posted: 12/06/2012 12:00:00 AM EST
Business is in the habit of collecting all kinds of data on everything from quality through to effiiency. But in today's ultra-competitive environment how much of that data is really telling companies the one question they really need to know: how am I actually doing? Interview with Forrester's Craig Le Clair. Read more Contributor: Pierre Nader
Posted: 12/04/2012 12:00:00 AM EST
At a time when the spoils go to innovators like Apple, is the rigid application of the Lean Six Sigma toolset hindering rather than helping? Transcript of podcast interview with Pierre Nader, Head of Process Excellence and Total Quality Management at du Telecom. Read more Contributor: Ian Worley
Posted: 11/28/2012 12:00:00 AM EST
As consumers move onto social media and mobile platforms, the challenges for businesses are slowly multiplying posing challenges to the IT infrastructure, organizational set up, and processes of our organizations. How do you respond effectively to customers across all the touch-points that are now possible? Read more Contributor: R. Scott Bonney
Posted: 10/18/2012 12:00:00 AM EDT
While Greece is an extreme example of the fiscal crisis confronting governments worldwide, it’s by no means the only government facing tough decisions about the role of government and the types of services government can and should offer to its citizens. Politicians debate the merits of tax cuts, cut backs to benefits (entitlements), and civil service layoffs, but should they instead be taking a lot more of a pragmatic look at the “how” of government services and adopt well-trodden process improvement techniques as a way to make the adjustment a lot less painful? Read more Contributor: Eric Beylier
Posted: 10/11/2012 12:00:00 AM EDT
It was like "flying an airplane blindfolded" said Eric Beylier when he took over the procurement function at oil & gas supplier TETRA technologies because of the poor visibility into the procurement processes. Since then, Beyler has transformed the company's approach to procurement and supply chain. In this interview he describes what he did and the challenges along the way. Read more Contributor: Jim Boots
Posted: 10/01/2012 12:00:00 AM EDT
Jim Boots still remembers the days at Chevron where processes were stored inside the heads of people and time was wasted creating and conveying information. But since his early days with the company over 30 years ago, new technology and approaches to management have transformed the “process landscape”. Here's how. Read more
45 interview results Events of Interest-
Essential Management Tools for Lean Six Sigma Success
December 7, 2011
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Going for Gold: How Top Companies Make High Performance a Daily Discipline
May 22, 2012
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Process Excellence Masters 2011
November 14, 2011
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4 Key Strategies for Deploying Agile and Responsive BPM
May 21, 2013
Register Now
Top RatedMost Read-
Looking at the Other Side of the ‘Moon’
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How the City of San Francisco brought agility to their Business Process Management deployment
Business Process Management (BPM) | Agile | business agility
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Process Fun: Guy loses his Google Glass, no results found
Google Glass | technology | Silicon Valley




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