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Process Excellence and Lean Thinking at British Gas

Posted: 08/10/2010

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Tags:  Lean | Process Excellence | business process reengineering | Cem Miralay | British Gas

Cem Miralay, Director of Call Centre and Systems Transformation at British Gas, gives Six Sigma & Process Excellence IQ exclusive insight into his strategies for aligning process improvement and customer experience; innovation and business process reengineering; creating buy-in; and much more.


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