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February 20-24 Process Excellence Week Africa
Southern Sun Newlands, Cape Town, South Africa -
February 21-23 13th Annual Lean Six Sigma for Pharmaceutical, Biotech and Medical Device Excellence
The Georgian Terrace, Atlanta, GA -
March 26-28 Gestión por Procesos América Latina 2012
Hotel Casa Dann Carlton, Bogotá, Colombia, América Latina
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"The Customer is the Process”: Bringing the Customer Back to the Business Learn more » -
Want to Ensure Change Failure? Announce Change By E-mail Learn more » -
Dear Valentine, DMAIC? A Six Sigma Analysis of Love Learn more »
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Enterprise 2.0: The Transformational Power of Cloud Computing Register Now »
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Essential Hoshin Planning Tools for Excellence in Execution Register Now »
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Management Masterclass: The Science of Human Performance Watch Now »
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The Insider's Guide: 6 Megatrends of Supply Chain Optimization Watch Now »
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Succeeding in Tough Times: How the Best Companies Create an End-to-End Approach to Excellence Watch Now »
Dear Valentine, DMAIC? A Six Sigma Analysis of Love
Contributor: Rod HillPosted: 2/6/2012
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Can you apply process improvement tools to improve human relationships? Yes, writes Rod Hill, Six Sigma Master Black Belt, Manager for JEA, in this special article for Valentine’s Day. Here’s how. Full Article » |
"The Customer is the Process”: Bringing the Customer Back to the Business
Contributor: Steve TowersPosted: 2/7/2012
Does your business create moments of magic or moments of misery for its customers? PEX Network video interview with Steve Towers, CEO and Founder of the BP Group. Full Video » |
Process Improvement in the Public Sector
Contributor: Diana DavisPosted: 2/3/2012
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What’s the key to successful process improvement in healthcare? Involve your frontline staff in any processs change says Allan Cumming, GM Quality Improvement at New Zealand based Southern District Health Board. Full Podcast » |
Want to Ensure Change Failure? Announce Change By E-mail
Contributor: Jeff ColePosted: 2/7/2012
Analogous to a black hole in astronomy, a black hole in change-lingo is where management communications and rhetoric go in and nothing is ever seen again, writes columnist Jeff Cole. Full Column » |
Using Case Management to Empower Employees
Posted: 12/12/2011Attempts to automate the employee out of the customer service equation have backfired. Download this whitepaper to see how successful customer service organizations have transformed customer service by empowering their employees and understand why Case Management applications are best placed to deliver employee empowerment and transform customer service. Full Whitepaper » |
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I work for a company in the Biomedical arena. I want to introduce TWI. How do I begin.? Where do I begin.? How do you treat TWI... |
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what types of securities must be issued by a firm which is on th egrowing stage in order to meet the financial requirements? |
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what is the eligibility criteria for appearing for green belt. |
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Why do manufacturers rely so heavily on Six Sigma to cut costs instead of growing market share? |
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Hi, I am looking for some metrics to measure process complexity, as the purpose is to simplify the process. |
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what is the eligibility criteria for appearing for green belt. |
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