Podcasts

Inventive Incentives: Redesigning Healthcare Payments: Healthcare in developed economies is facing a two-pronged attack: aging populations and governments that can no longer afford the burgeoning costs. The way in which doctors and other healthcare professionals are remunerated could be an important part of easing the pain. Dr. John Toussaint, author and Managing Director of Thedacare Center for Healthcare Value describes a new initiative he is launching that looks to redesign the payment process for healthcare in the US in a way that better aligns outcomes with financial rewards. listen now

To profit or not for profit, the process is all the same: A lot has been made of the difference between private and not for profit sectors. But from a process improvement perspective, are they really that different? Erika Westbay, Program Director of BPM at the Nature Conservancy, a non profit environmental organization, doesn't think so. listen now

Summit sees growing interest in Business Process Management: Tough economic times needs new process improvement initiatives. And at IQPC's Profit through Process summit in Orlando last week, many blamed a tough economy for what some say is growing interest in Business Process Management technology. Hear what delegates and vendors had to say at the summit. listen now

The Great Debate: Lean for Services?: Lean, which seeks to remove waste from processes, has been used for decades in manufacturing. More recently, service industries have started applying lean methodologies to streamline their operations and make efficiencies. listen now

Get in the Game! How metaphors can hide business risks: How do you ensure that you’re not busy perfecting the typewriter when your competitors have the latest Apple i-gadget up their sleeve? In this Profit through Process podcast, PexNetwork speaks to Charles Faulkner, Author and neuro-linguistic practitioner, who says that it comes down to learning to see the risks – and opportunities - that exist outside our normal frame of reference. listen now

Mind the gap between strategy and execution: Vision? Check. Mission statement? Check. Execution...er, well at least we've got the strategy. It's a failing common to many businesses: company slogans and strategies cooked up in the boardroom fail to translate into real results. Hear how to bridge that divide in this Profit through Process interview with Metastorm's Laura Mooney. listen now

Process improvement: It's not about the tools!: Understand your context and make sure that the process improvement tools you use are appropriate to them, says Jason Schulist, Director of the Program Office at DTE Energy. In this Profit through Process podcast, Schulist offers insight into how to achieve this. listen now

How to get the most out of Balanced Scorecard Metrics: What's the best way of using the Balanced Scorecard to guide process improvement work? Find out in this Profit through Process podcast, when PexNetwork speaks with Sam Chari, Vice-President of Global Operations at research investment firm AllianceBernstein. listen now

Information is so yesterday, process tomorrow: You've heard of the industrial age. You've heard of the Information Age. But are we headed for a new era - the Process Age? Find out what that may look like in this Profit through Process podcast. listen now

Involve Frontline Staff, Start Small & Other Lean Lessons: The involvement of frontline staff is key to successful process improvement, says Ashly Mason, Process Excellence Manager at Moffitt Cancer Center & Research Insitute. In this Profit through Process podcast, Mason talks about her experience of what worked and what didn't as Moffitt undertook its process improvement journey. listen now