Podcasts

Convergence within the Telecoms Industry: Interview with Karl Schultz, TeliaSonera: It’s an industry that’s been shaken by more than one major shift in recent years. And lately there’s been a lot of Apps and Apples around adding to the ever increasing complexity and difficulty of competing within telecommunications. So just where is the telecoms industry headed and what role does process improvement play in supporting that direction? Interview with Karl Schultz, Vice President within TeliaSonera. listen now

Assessing the Next Generation of BPM: Session at PEX Week Orlando: What's next in store for BPM? In this Process Perspectives podcast leading experts share their thoughts. This session was recorded LIVE at PEX Week Orlando and was moderated by Brad Power, consultant and researcher in process innovation. listen now

Lean Six Sigma for Improved IT Quality: How can Lean Six Sigma be used in an IT environment? In this Process Perspectives podcast, Gene Rogers, Director of IT Service Quality at Baker Hughes explains how Lean Six Sigma is applicable to IT Service Quality. listen now

Wanted: Leadership Skills for Business Transformation: All too often process leaders are taught the tools and techniques of process improvement but not the leadership skills they need to lead business change. So just what are the leadership skills and attributes process professionals need to do their job effectively? Interview with Hazel Cannon, leader of the UK-based Deming Forum. listen now

Deploying Lean Six Sigma Globally: You’ve got people located all over the world, different factories, different languages, different cultures. How do you pull it altogether and create one global Lean Six Sigma program? Interview with Sanjay Gupta, Director of Operational Excellence at Schweitzer-Mauduit International. listen now

In the Name of Science: Process Excellence at Lawrence Berkeley National Laboratory: What do process excellence, science and 13 Nobel laureates have in common? Up until recently – not much at all. But Lawrence Berkeley National Laboratory, a US-based government research facility, has set out to change all that. listen now

We Have a Bewildering Array of Improvement Tools - Why Aren't We Getting Any Better?: The world of business contains a bewildering array of approaches to process improvement and process management. But sometimes if can seem like we’re having hardly any affect on business operations. So how can we improve the business of improvement? listen now

US Navy's Award Winning BPM Project: They’ve got a reputation for being among the toughest, most highly skilled military personnel in the world and they’re sent on some of the most difficult security missions out there. But can even the US Navy Seals benefit from improved processes? listen now

How to Make Lean Six Sigma Projects Succeed: More and more companies in Asia are adopting Lean Six Sigma methodologies as a way to reduce costs and improve quality. But if you’re not careful it can be easy for your efforts to be derailed. So what can you do to ensure success? listen now

Process Improvement in the Public Sector: What’s the key to successful process improvement in healthcare? Involve your frontline staff in any processs change says Allan Cumming, GM Quality Improvement at New Zealand based Southern District Health Board. listen now