Articles by Steve Towers
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Steve Towers is CEO and Founder of of www.bpgroup.org , a network for Business Process Management & Performance professionals. He is one of industry's noted experts in Advanced Business Process Management (BPM) and Performance transformation. A noted leader Steve works as a mentor, coach and consultant and has helped pioneer through research and ‘hands-on’ exposure to the world’s leading companies the evolution to Advanced BPM aka 'Outside-In '. Recently recognised as a global thought leader in ‘Outside-In’ Steve continues to evolve process thinking towards a customer centric view of business.
An inspirational speaker (he has chaired and keynoted at more than 25 international conferences since 2001), contributor to leading journals and author of several books including
- A Senior Executives Guide to BPR (1994)
- In Search of BPM Excellence (2004)
- Thrive! How to Succeed in the Age of the Customer (2005)
- CEM - Success without Exception (2006) and
- Outside-In. The secret of the 21st century leading companies (2010)
Steve previously worked for Citibank where he led restructuring and business process transformation programs both in the US and Europe.
Advisor to several boards across the globe and sits on the steering panel of the influential California based BPM Forum, a group of distinguished 'C' Levels heading up Global 500 companies. Read of recent work at http://www.stevetowers.com and reach him at steve.towers @ bpgroup.org
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Kodak's death spiral into Chapter 11 hell is a clarion call for all organizations struggling to come to terms with a new business landscape. Can you cross the rubicon and change your world? asks columnist Steve Towers in this month’s column. We should avoid the ‘gone in a ‘flash’ or the Kodak moment puns but the lessons of this once great corporation are clear to see....Full Article »
The shift from production mindset (producing goods) to customer centred business (delivering services) has disrupted global business in fundamental ways, writes columnist Steve Towers. Here's how. During the steady economic expansion of the late 20th century leading companies grew via a simple formula: Grow the top line (through expansion and acquisition), then grow the bottom...Full Article »
Invited to speak at a business conference but worried about delivering a “death by powerpoint” presentation? Or maybe you've got to make a big presentation to the board? Here are five tips from Steve Towers, a regular contributor at PEX Network conferences, to ensure your business presentations don’t require your audience to drink copious amounts of...Full Article »
After the news today Apple’s founder and visionary Steve Jobs had passed away aged 56, so much is being said rightly about the technical genius of the man. His profound impact on lives is clear from the global tributes from world leaders, industry luminaries and oft times competitive rivals. But beyond his astute commercial insight lies a deeper truth, which is much more important to...Full Article »
From a sundeck on top of one of Delhi’s tallest building, overlooking the city’s sprawling skyline, it is hard to believe that Part Two of the Global meltdown is really underway. In the vibrant economy of India there is a sense of growth and optimism shared by last week's Process Excellence conference hosted by IQPC. An excellent first time for IQPC here in Delhi were...Full Article »
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