Articles by Process Excellence Network

BPM and Continuous Improvement Go Hand in Hand Business process management (BPM) programme  combines two of the most essential competencies for a sustainable business – a strong IT infrastructure, and a comprehensive approach to continuous improvement. Companies that ignore the need for harmony between IT professionals and the business do so at their peril. So why do so many...Full Article »

Companies within the Nordic region have typically lead the way in telecommunciations. But lately there’s been a lot of "Apps" and "Apples" around adding to the ever increasing complexity and competitive pressure on the industry. So just where is the telecoms industry headed and what role does process improvement play in supporting that direction? I t’s time for...Full Article »

  The IMF forecasts growth in the Middle East to top 4% this year, according to a recent Bloomberg newswire . But dealing with growth presents a challenge in itself for one of the biggest employers in the region. Emirates Group has more than 57,000 workers, spread across its myriad of brands which includes the airline, hotels, and tourism operators in addition to ancillary services like...Full Article »

LONDON – 26 APRIL: An English medical trust, a French bank, and one of the world’s largest energy companies were among the winners of PEX Network’s European Process Excellence Awards. The awards were presented during the PEX Week Europe summit - a multi-day event for process improvement professionals - in London, UK. The awards celebrate process excellence programmes and...Full Article »

Did you miss PEX Week Europe? If you weren't able to attend the continent's premier cross-industry event for process excellence professionals in person you can still catch the highlights here.  Replay the live blog of the event below: <a...Full Article »

“The principle aim [of leadership] is to help people do a better job, improving quality in everything,” says Hazel Cannon of the UK-based Deming Forum . This means improving “your product, your services, your employees, stakeholders, customers, suppliers.” In this interview, an edited transcript from a recent podcast with Hazel Cannon,discusses the importance of treating...Full Article »

Time to reflect on how process helps business respond to challenges Process Excellence Week Europe, a cross industry gathering of process professionals, kicked off on Monday in London, amid deepening gloom over the state of European economies. The conference looked at  how companies can improve processes in order to respond to the current economic challenges by helping companies operate...Full Article »

Sanjiv Upadhyay is the Lean Manager for Weir Oil & Gas Services where he is responsible for Business Process Excellence. The Lean Program at Weir Oil and Gas Services has been running for the past 7 years in Weir Dubai although the group has been involved with Lean since the 1990s. In this PEX Network interview, he shares his thoughts on why culture is the key to achieving successful...Full Article »

Why Big Data Needs Process Professionals Every day the world creates 2.5 quintillion bytes of data, according to figures from IBM. That’s a lot of data. It means that 90 percent of the data present today simply did not exist two years ago.  Big data is not simply defined by its volume, however (although volume does play a major role). It is also characterised by its...Full Article »

Innovators across the telecommunications industry are increasingly recognising the need to adopt an end-to-end approach when it comes to process excellence and service quality. The potential rewards not only help companies, through cost savings and revenue growth, but also the customer who stands to benefit from an altogether improved service. But in such a crowded marketplace, should firms be...Full Article »

Many hospitals and other healthcare organisations have been using Lean Six Sigma methodologies for process improvement, but very few have adopted Business Process Management.  But could that be about to change?  In this PEX Network interview, based on a recent Process Perspectives podcast, Cameron Keyes , Director of Care Process Management at Ottawa Hospital in Canada, discusses how...Full Article »