Articles by Elena Mircoli Marietti
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Elena Mircoli Marietti, is a certified Six Sigma Black Belt in the process of completing her Master Black Belt certification (ETC 2012). Mrs. Marietti holds a Bachelor degree in Industrial Engineering and a Master degree in Financial Engineering. With strong analytical and process improvements strategy skills, she has expertise in the Financial Service and Healthcare industries. She is a Business Transformation Leader at Emblem Health and can be reached at emarietti@emblemhealth.com
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Customer Centricity is not a one-time effort, carried out by a small project team and quickly filed away and forgotten, writes Elena Mircoli Marietti. Here’s how to embed customer centricity within your Six Sigma approach. Customer Centricity is a goal to which most companies aspire and many companies believe they already achieved. The majority of these companies, though, fail to...Full Article »
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BPM Futures: Innovating Business through Technology
London
June 13- 15, 2012 -
Nordic Enterprise and Process Excellence Forum
The Radisson Blu Arlandia Hotel, Stockholm, Sweden
May 31- 1, 2012 -
Business Process Excellence for Telecoms and Utilities
Miami, Florida, USA
June 25- 27, 2012 -
BPM Futures USA: Innovating Business through Technology
Venue to be Confirmed, Washington, D.C.
September 27- 28, 2012
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