Articles by Craig James
|
|
Craig Jamesis a Six Sigma Master Black Belt for Allstate Management Consulting Services. He has been with Allstate Insurance for 13 years with prior positions at the Allstate Research and Planning Center and in Human Resources. Craig received his Ph.D. in Psychology and Industrial Engineering at the University of Wisconsin-Madison, and is an ASQ Certified Six Sigma Black Belt. He has taught courses at the University of Wisconsin and Chicago School of Psychology in Research Methodology, Statistics, and Group Facilitation. Craig has also published articles and presented at professional conferences on the topics of Six Sigma and Quality Improvement.
-
Voice of the Customer (VOC) is a critical component of Six Sigma, helping us establish measures that serve as a foundation for each of the DMAIC phases, says contributor Craig James. But beware the common mistakes of VOC. Here are 4 of them and what you can do to avoid them. VOC is a process of gathering input from customers and translating customer input into key...Full Article »
|
Reach Process Excellence professionals through cost-effective marketing
opportunities to deliver your message, position yourself as a thought leader,
and introduce new products, techniques and strategies to the market.
Learn More >> Join today and interact with a vibrant network of Process Excellence professionals, keeping up to date with the six sigma industry by accessing our wealth of process excellence articles, videos, online seminars, live conferences and more. Sign Up Today! |
| Process Excellence Network, a division of IQPC 2012 All rights reserved. Use of this site constitutes acceptance of our User Agreement and Privacy Policy. Careers With IQPC | Contact Us | Unsubscribe to Bizo | About Us |
|
Not a member? Sign Up
Reasons for Joining
Address your challenges through knowledge sharing with peers from our global network of specialists.
Benchmark your business initiatives with the who's who in the field.
Hear from industry pioneers how to maximize ROI in today's challenging economy.
And best of all It's FREE!