Articles by Robin Barnwell
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Robin is a business process manager working for Aviva Investors in their London office. The purpose of his role is to ensure Aviva Investors’ processes consistently meet their clients' needs.
Robin first started working in process excellence in 2004 as a black belt and qualified with ASQ in 2008. He has since broadened his experience beyond Six Sigma and gone in-depth into approaches such as Lean, Customer Experience and Systems Thinking. He uses a pragmatic approach to select the right method for each problem encountered and loves the challenge of solving complex problems.
Robin’s early career was in IT where he has great practical experience of designing, building and deploying business applications. He finds this fusion of skills and ability to work with both business and IT colleagues brings many benefits.
Robin is happily married and a father of two boys. Hobbies include running, English history and making a few gallons of fantastic cider each year.
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Six Sigma practitioners beware - applying Six Sigma methodology to everything might create bigger problems than you expect! Columnist Robin Barnwell explains what happened when he brought methodical rigour to tackling NVA in the household chores. I’d like to talk about my recent experience at home in applying Six Sigma. Over this weekend my wife and I had “words” about...Full Article »
Feel like you're running flat out? Columnist Robin Barnwell develops a prediction model to better judge pacing and target times as he analyzes data from London marathons past in preparation for his own run this year. I’m running the London Marathon this year and what’s top of my mind is my target finish time. This is my first full marathon having previously done half marathons....Full Article »
Even when someone's life depends on it, making changes is not easy, writes contributor Robin Barnwell. And you can bet that business process change encounters similar challenges. So what can you do about it? Take a look at these statements: The percentage of people who regain after weight loss is enormous - well above 90%. The number who sustain a substantial weight loss for more than 5...Full Article »
Building trust is more fundamental than the "recommended" metric used in Net Promoter Score, says columnist Robin Barnwell. Afterall, w ould you continue to do business with a company you did not trust? I read a lot of our customer’s feedback, pages and pages of comments and thoughts. I use this to align our processes and improve our customer experience. When I...Full Article »
Why do so many businesses fail to achieve long-term and lasting change?, asks contributor Robin Barnwell. Because they fail to take account of the most important variable in any messy, uncontrollable and complex environment - the people. I’ve studied the complete Lean Six Sigma body of knowledge. I’ve experimented, practiced, written -about, read-around, deployed and generally...Full Article »
Pull processes do work in a services business and they do deliver real improvements in communications. But don’t think they will solve all your problems, says columnist Robin Barnwell. When you open that tin of beans you may be surprised at what you find inside! Buying beans from a supermarket shelf awakens the Pull process. As the shelf runs low a message is sent to the backroom to...Full Article »
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Events of Interest-
BPM Futures: Innovating Business through Technology
London
June 13- 15, 2012 -
Nordic Enterprise and Process Excellence Forum
The Radisson Blu Arlandia Hotel, Stockholm, Sweden
May 31- 1, 2012 -
Business Process Excellence for Telecoms and Utilities
Miami, Florida, USA
June 25- 27, 2012 -
BPM Futures USA: Innovating Business through Technology
Venue to be Confirmed, Washington, D.C.
September 27- 28, 2012
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