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Holy Change, Batman! The Six Essential Tools Every Change Agent Needs: Instead of fighting crime, some of us fight broken processes, waste, inefficiencies, and morale issues. Here Jeff Cole details the tools every change agent should have at their disposal. read more
Jeff Cole | change agent
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Don't Like Change? Don't Worry, Survival Isn't Mandatory: Famous quality guru W. Edwards Deming had a great quote that went something like this: “You don’t need to change – your survival is not mandatory.” Whether we like it or not, we’re in for a lot of change between now and retirement. Get ready for it. read more
Jeff Cole | W. Edwards Deming | change
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Advice for Change Magic? The Eyes Have It: The eyes don't lie, writes Jeff Cole in this month's column. Watch carefully where your executive team is focused, and you'll discover some tricks on how to make change management happen yourself. read more
SWOT | Jeff Cole | burning platform
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Want to Ensure Failure? Announce Change By E-mail: Analogous to a black hole in astronomy, a black hole in change-lingo is where management communications and rhetoric go in and nothing is ever seen again, writes columnist Jeff Cole. read more
change | managing change
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Four Risk Areas That are Holding Your Change Hostage: Managing any project involves risk, but projects requiring human behavioral change involve large amounts of risk. This month, columnist Jeff Cole focuses on four key risk areas and how to better your odds for success. read more
Jeff Cole | change management | risk
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Keeping Pace With the Ever-changing Voice of the Customer: Just when you thought you had them figured out, customer requirements will confound you says columnist Jeff Cole. Not to worry - the KANO model is there to help. read more
Six Sigma | Quality | Jeff Cole
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What Monty Python and Business Performance Have in Common: What do Monty Python and guided missiles have to do with business performance improvement? asks columnist Jeff Cole. More than you might think. read more
Jeff Cole | change management | business process improvement
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Technology Is One Big Dog - Here's How To Cope: On a daily basis, technology upgrades storm through the corporate landscape sending out tsunamis of change in their wake. It may even feel like the machines are winning - so how can you stay sane and productive? read more
Jeff Cole | Technology | Change Management
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The Secret Formula for Managing Change: You can have the best process in the world but if the humans who need to follow that process don’t do so, you’ve wasted your time, says columnist Jeff Cole. For those readers that may just be starting out on their Lean Six Sigma journeys, here are a few tips when it comes to managing the human side of your Six Sigma project. read more
Jeff Cole | change management | handling change
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Responding to Change: Will You Be a Victim or Architect of the Future?: Have you reacted to changes you’ve encountered in life or have you responded to them? Do you drive change on a daily basis or are you driven by change? Who is in charge of all this change anyway? This month, columnist Jeff Cole explores an interesting perspective on driving personal change. read more
Jeff Cole | change | personal change management
| 41 column results |
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Events of Interest
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BPM Futures: Innovating Business through Technology
London
June 13- 15, 2012 -
Nordic Enterprise and Process Excellence Forum
The Radisson Blu Arlandia Hotel, Stockholm, Sweden
May 31- 1, 2012 -
Business Process Excellence for Telecoms and Utilities
Miami, Florida, USA
June 25- 27, 2012 -
BPM Futures USA: Innovating Business through Technology
Venue to be Confirmed, Washington, D.C.
September 27- 28, 2012
Articles
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Contributor: Adi Gaskell
Nike Strikes Gold with Lean Manufacturing: The manufacturing operations at sportswear company Nike have been under frequent scrutiny ... read more
Tags: Adi Gaskell | Nike | retail
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Contributor: Process Excellence Network
Why Business Process Management is more than IT: BPM and Continuous Improvement Go Hand in Hand Business process management (BPM) progr... read more
Tags: BPM | Frederick Taylor | Taichi Ohno
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Contributor: Process Excellence Network
New Rules for Telecommunications in an Era of Apps: Companies within the Nordic region have typically lead the way in telecommunciations. But ... read more
Tags: Karl Schultz | TeliaSonera | Apps
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Contributor: Process Excellence Network
Lean Six Sigma in one of the Middle East’s Fastest Growing Companies: The IMF forecasts growth in the Middle East to top 4% this year, according to a rece... read more
Tags: Musa Faisal | Emirates Group | IMF
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Contributor: Michelle Cowan
Not Hitting Your Targets? 3 Reasons You Need to Blame Processes, Not People: The best way to hit your targets – focus on the process Not hitting your numbers... read more
Tags: Michelle Cowan | Jeff Varney | APQC
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