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Six Sigma Really Sucks: Six Sigma practitioners beware - applying Six Sigma methodology to everything might create bigger problems than you expect! Columnist Robin Barnwell explains what happened when he brought methodical rigour to tackling NVA in the household chores. read more
Six Sigma | Robin Barnwell
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Running Late: Some Statistics on Marathon Pacing: Feel like you're running flat out? Columnist Robin Barnwell develops a prediction model to better judge pacing and target times as he analyzes data from London marathons past in preparation for his own run this year. read more
marathon running | Robin Barnwell
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Epic Fail: Why is it so hard to deliver lasting change?: Even when someone's life depends on it, making changes is not easy, writes contributor Robin Barnwell. And you can bet that business process change encounters similar challenges. So what can you do about it? read more
change | Robin Barnwell
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Forget "Recommended By"...Is Building Trust a More Important Metric?: Building trust is more fundamental than the "recommended" metric used in Net Promoter Score, says columnist Robin Barnwell. Afterall, would you continue to do business with a company you did not trust? read more
Net Promoter Score | Robin Barnwell | customer experience
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Want Lasting Business Change? Leave the Tools on the Shelf: Why do so many businesses fail to achieve long-term and lasting change?, asks contributor Robin Barnwell. Because they fail to take account of the most important variable in any messy, uncontrollable and complex environment - the people. read more
Robin Barnwell | Process Improvement for Services | change management
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Buying Beans – What is Pull in a Services Business?: Pull processes do work in a services business and deliver real improvements in communications. But don’t think they will solve all your problems, says columnist Robin Barnwell. When you open the tin of beans you may be surprised at what you find inside! read more
pull systems | lean | Robin Barnwell
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Events of Interest
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BPM Futures: Innovating Business through Technology
London
June 13- 15, 2012 -
Nordic Enterprise and Process Excellence Forum
The Radisson Blu Arlandia Hotel, Stockholm, Sweden
May 31- 1, 2012 -
Business Process Excellence for Telecoms and Utilities
Miami, Florida, USA
June 25- 27, 2012 -
BPM Futures USA: Innovating Business through Technology
Venue to be Confirmed, Washington, D.C.
September 27- 28, 2012
Articles
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Contributor: Adi Gaskell
Nike Strikes Gold with Lean Manufacturing: The manufacturing operations at sportswear company Nike have been under frequent scrutiny ... read more
Tags: Adi Gaskell | Nike | retail
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Contributor: Process Excellence Network
Why Business Process Management is more than IT: BPM and Continuous Improvement Go Hand in Hand Business process management (BPM) progr... read more
Tags: BPM | Frederick Taylor | Taichi Ohno
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Contributor: Process Excellence Network
New Rules for Telecommunications in an Era of Apps: Companies within the Nordic region have typically lead the way in telecommunciations. But ... read more
Tags: Karl Schultz | TeliaSonera | Apps
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Contributor: Process Excellence Network
Lean Six Sigma in one of the Middle East’s Fastest Growing Companies: The IMF forecasts growth in the Middle East to top 4% this year, according to a rece... read more
Tags: Musa Faisal | Emirates Group | IMF
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Contributor: Michelle Cowan
Not Hitting Your Targets? 3 Reasons You Need to Blame Processes, Not People: The best way to hit your targets – focus on the process Not hitting your numbers... read more
Tags: Michelle Cowan | Jeff Varney | APQC
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