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Selling Business Process Transformation to the C-Suite: Reminder: improving or transforming a business process is not the end goal; delighting customers to affect business outcomes that drive corporate performance is. read more
Connie Moore | Forrester
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Embrace Big Process Thinking To Drive Business Transformation: What will business processes look like in 2020? asks columnist Connie Moore of Forrester Research. Hint: it's big. The five tenets of big process thinking firms will need to be thinking about. read more
Forrester Research | big data | Connie Moore
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What? You Want Me To Go First?: There's a lot of reasons that you might want to avoid being the first company or department to change, says contributor Connie Moore. Afterall, “pioneers get an arrow in their backs.” But here's why you should consider going first. read more
change
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.JPG "Claire Schooley")
Making Change Management Work: Three Practitioners Offer Some Guidance: Change management from the people perspective is too often a forgotten component of business process transformation. Three business leaders share their perspectives on what makes change management work. read more
BPM | Forrester | Claire Schooley
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.JPG "Alexander Peters")
Role of the Business Architect in Leading Customer-Centric Transformation: You may have heard the term “business architect” in your travels; if you haven’t, you soon will, says Forrester analyst Alexander Peters. Here's the three activities that they should be doing. read more
Forrester | Alexander Peters | BPM
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.JPG "Clay Richardson")
“Big Process Thinking” Will Power The Next Generation Of Business Transformation: Business process pros need to embrace “big process thinking,” writes Forrester analyst Clay Richardson. Four predictions on what this would look like. read more
Forrester
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Seven In Ten Change Management Initiatives Fail - Four Ways To Not Be One Of Them: Organizations often fail to realize the impact of change on the employees it will affect, and do not plan and execute carefully enough to address the people issues through all phases of business process change management, says Forrester Anayst Claire Schooley. Four ways to make your change management efforts work. read more
Forrester | change management | change efforts
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Events of Interest
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BPM Futures: Innovating Business through Technology
London
June 13- 15, 2012 -
Nordic Enterprise and Process Excellence Forum
The Radisson Blu Arlandia Hotel, Stockholm, Sweden
May 31- 1, 2012 -
Business Process Excellence for Telecoms and Utilities
Miami, Florida, USA
June 25- 27, 2012 -
BPM Futures USA: Innovating Business through Technology
Venue to be Confirmed, Washington, D.C.
September 27- 28, 2012
Articles
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Contributor: Adi Gaskell
Nike Strikes Gold with Lean Manufacturing: The manufacturing operations at sportswear company Nike have been under frequent scrutiny ... read more
Tags: Adi Gaskell | Nike | retail
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Contributor: Process Excellence Network
Why Business Process Management is more than IT: BPM and Continuous Improvement Go Hand in Hand Business process management (BPM) progr... read more
Tags: BPM | Frederick Taylor | Taichi Ohno
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Contributor: Process Excellence Network
New Rules for Telecommunications in an Era of Apps: Companies within the Nordic region have typically lead the way in telecommunciations. But ... read more
Tags: Karl Schultz | TeliaSonera | Apps
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Contributor: Process Excellence Network
Lean Six Sigma in one of the Middle East’s Fastest Growing Companies: The IMF forecasts growth in the Middle East to top 4% this year, according to a rece... read more
Tags: Musa Faisal | Emirates Group | IMF
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Contributor: Michelle Cowan
Not Hitting Your Targets? 3 Reasons You Need to Blame Processes, Not People: The best way to hit your targets – focus on the process Not hitting your numbers... read more
Tags: Michelle Cowan | Jeff Varney | APQC
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