Andrea Charles
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Ahead of the OPEX Week: Business Transformation Europe Summit, taking place in April 2017, key speaker Jaco Koen, Associate Director, Business Process Excellence, Europe at Envigo speaks to Andrea Charles, Senior Editor, PEX Network, about leveraging real-time data for increased customer-centricity. In this exclusive interview Koen shares his...Full Article »
In this PEX Network interview Greg Steffine, SVP and Director, Business Intelligence & Analytics Competency Center at KeyBank, speaks to Andrea Charles, Senior Editor at the PEX Network about unlocking business potential through data and analytics....Full Article »
For the last fourteen years the PEX Network Global Awards, held in association with PEX Network, have been recognizing the major achievements that produce outstanding results and further the definition of best practice in process excellence. Last week the PEX Network Global Awards 2017 were presented before an audience of over 500 key figures...Full Article »
It is safe to say that 2016 was a year of immense and unexpected change. As the global political, economic and regulatory environment shift, the way we do business in the future will fundamentally change. The rule book is being torn up and disruptive technologies are shaking to the very core how organizations operate....Full Article »
The bar will be set higher for achieving operational excellence in 2017. As organizations face global uncertainty, increased regulatory scrutiny and cost pressures, leveraging operational excellence is essential to remain competitive. For the leaders that able to adapt quickly to the changing landscape, differentiate their process and adopt...Full Article »
A PEX Network Interview with Suneel Gupta, Founder and CEO, Rise, Former VP of Product Development, Groupon, Visionary Product and Innovation Leader. Ahead of his Keynote presentation at OPEX Week 2017, Andrea Charles, Senior Editor at the PEX Network caught up with the Big Ideas Speaker Suneel Gupta, to discuss how to take the leap from...Full Article »
Qmarkets is a leading provider of innovation management and collective intelligence solutions. At the PEX Nextwork's 5th Annual Business Process Excellence Summit, Michael Stilger, Senior VP, Global Solutions...Full Article »
One of the top challenges faced by companies is how to align business strategy and operational excellence program and many organizations fail to achieve this. What is the missing link? How to develop a well-articulated blueprint for business and operations alignment? Business architecture is the answer according to many that have...Full Article »
At the PEX Nextwork's 5th Annual Business Process Excellence Summit, the Process Excellence Network interviewed Robert Quinn, Senior Director Process Excellence, American Water on how Process Excellence is supporting the Customer Experience and how American Water is leveraging the Voice of the Customer (VoC) and journey mapping to achieve...Full Article »
There was a heatwave in San Francisco last week but it wasn't the only thing that was sizzling. The PEX Nextwork's 5th Annual Business Process Excellence Summit was also taking place in the city. This annual event provides the USA’s ultimate guide to innovating across the enterprise and reinventing business models to achieve true...Full Article »
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