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The BPM Elephant in the Room: When IT and the Business Both Have Blinders On: Every group within a business has different priorities and their own perspective on how it all fits together, writes columnist Dan Morris. So, how do you build a picture of transformation one specialist view at a time until the complete picture comes into focus? read more
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Time to refocus? Why BPM is About Gaining a Competitive Advantage: Companies are being sold, merged, and going out of business every day. These are casualties of the current market and an inability to adjust quickly. And in this fast changing market, is it time that process professionals refocus their efforts to gaining competitive advantage? asks Dan Morris. It might be critical for your business' survival. read more
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Beware the Low Hanging Fruit – It Might be Rotten: There are always three basic questions you must ask in any business change, writes Dan Morris. The first is “What do we improve?” The second is “How do we improve it?” The third is “Can we do this.” But you should also ask “Should we do this?” Here’s why not all improvements are good. read more
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Who Should Lead Business Transformation?: Should the leader of your business transformation be an industry expert, an employee who knows the company inside out, or someone who is an expert in business transformation (but might not know the company’s industry)? asks columnist Dan Morris. Here are the key skills you need to drive business change. read more
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Why Candid Feedback Might Not Occur: Achieving continuous improvement in a process is easy when you’re dealing with inanimate objects. If you spend less money or stop wasting raw material an object won’t get upset or complain of hurt feelings. Yet it can be a different matter when it comes to our fellow employee. read more
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The Big Data Path to Exceptional Customer Experience: Big Data is allowing managers to observe and describe our organisations and their operating environments in finer detail. So how can process professionals use the flood of data now available to help their businesses improve? Time to ask new questions, solve old problems and innovate in intriguing ways, writes Adi Gaskell. read more
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Are Process Professionals the Happiest Workers?: ASQ's Influential Voices blog asks whether process professionals are happy at work. PEX Network's Adi Gaskell argues that process professionals should be the happiest people in any workforce. The reason for this belief is simple – the progress principle. read more
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Lessons on Process from The Apprentice: It seems strange that one of the constant challenges for process professionals is convincing the business of the value of improving processes, writes PEX Network editor Diana Davis. But anyone wanting an illustration of how important process can be need look no further than last night's episode of the BBC's Apprentice. read more
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How to Predict the Next “Big Thing”: Want to predict future trends that will impact your business? It’s not as difficult as it seems if you know a few essentials. Columnist William Cohen looks at how shifts in demographics have predictable outcomes and represent a major opportunity for those who have the desire and know-how to do the analysis and take advantage of it. read more
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How Could Sales Destroy Your Business?: Your company's sales are through the roof, marketing's throwing money at getting even more sales and everyone's making their numbers. However, if the overarching strategy isn't right, beware the law of unintended consequences, says columnist Willian Cohen. Here's how high sales might be concealing major problems. read more
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3 Warning Signs You Should Abandon Success: Got a sucessful product or line of business? Even if your profits are strong you might want to consider getting rid of them. Here's why. read more
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How to Develop a Strategy: Drucker’s views on strategy were quite different from those taught by others. He did not believe in “portfolio management” or read more
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Turbo-charging BPM Initiatives with Cloud Computing: In the past three years, a number of BPM technology vendors have introduced cloud-based tools and platforms, eager to ensure that they don’t miss out on the wave of hype and opportunity associated with cloud computing and software-as-a-service (SaaS). Is it just jumping on the bandwagen or should there be a place in your BPM initiative for cloud-based tools or platforms? read more
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The Eight Habits of Effective Process Excellence Leaders: A lot is written about process excellence, writes columnist Debashis Sarkar, but one area that has not been covered in much detail is what actually makes a great process excellence leader? It’s not about the tools, he says. Here are the eight habits of effective leaders. read more
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15 Ways to Tell if You’re a Process Centric Company: Does your company leadership treat processes as strategic assets? If not, maybe it’s time they should. Here are 15 ways to tell whether you’re a process centric company. read more
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13 Essentials of Coaching for Process Improvement: As organizations embark on their process improvement journey, one of the things that they seem to forget is to focus on coaching skills that creates change agents, says Debashis Sarkar, author and Asia's pioneer in Lean for services. And that’s a mistake, because you need change agents who can embed a problem-solving into the daily routine of the firm. Here are the 13 essentials to creating real process change agents. read more
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Seven Signs Your Process Improvement Initiative Is Failing: Many companies start the process excellence journey with a bang, says Debashis Sarkar, but fail to sustain the gains and eventually wither away. Alarm bells should start going off if you exhibit any of these seven symptoms. read more
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Misadventures on Broadway – A Roar Back at the King of the Jungle: How draconian processes and procedures made columnist Ian Gotts’ Broadway experience less “King”ly than expected. read more
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Just Enough Process Please: As consumers we are getting far more sensitive to inconsistency of customer service. We easily spot a process that is not joined up. Particularly when different departments or even different companies are responsible for the end to end process. So just how much process do you need? read more
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Why Customer Service is Either Black or White: Are your customers and staff fighting poorly thought through processes and systems? Time to define successful outcomes from the customer’s perspective, says columnist Ian Gotts. And the good news is that their expectations are incredibly low. read more
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Why You Need A Customer Experience Czar: Good customer service is becoming expected. Except, sadly, even average customer service is a rarity, despite all the technology being brought to bear, says Ian Gotts in a new column launched this month about Customer Service. So what can you do about it? read more
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Holy Change, Batman! The Six Essential Tools Every Change Agent Needs: Instead of fighting crime, some of us fight broken processes, waste, inefficiencies, and morale issues. Here Jeff Cole details the tools every change agent should have at their disposal. read more
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Don't Like Change? Don't Worry, Survival Isn't Mandatory: Famous quality guru W. Edwards Deming had a great quote that went something like this: “You don’t need to change – your survival is not mandatory.” Whether we like it or not, we’re in for a lot of change between now and retirement. Get ready for it. read more
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Advice for Change Magic? The Eyes Have It: The eyes don't lie, writes Jeff Cole in this month's column. Watch carefully where your executive team is focused, and you'll discover some tricks on how to make change management happen yourself. read more
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Want to Ensure Failure? Announce Change By E-mail: Analogous to a black hole in astronomy, a black hole in change-lingo is where management communications and rhetoric go in and nothing is ever seen again, writes columnist Jeff Cole. read more
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Got a Radical New Way of Doing Things? Don’t Ask Your Customers, Show Them: Trying to create a new process from scratch but not sure how it will be received? Remember that when you’re introducing new product, process or idea, that it’s not you who ultimately defines it. It is the potential customer or user. Columnist Dr. William Cohen describers how you can use something called Drucker’s test of reality to find out if your idea will work. read more
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Why Integrity Matters to Your Business: You can make many mistakes which will be forgiven by others inside and customers and the government outside of your organization . But they won't forgive a lack of integrity, writes columnist William Cohen. read more
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How to Make Meetings Productive: Excessive meetings are a symptom of a major organizational problem. Are you a sufferer? read more
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What to do About Unexpected Results: Drucker defined innovation as “the design and development of something new, as yet unknown and not in existence, which will establish a new economic configuration of the old, know existing elements,” writes columnist William Cohen. But sometimes businesses simply overlook innovations that are right under their noses. read more
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Six Sigma Really Sucks: Six Sigma practitioners beware - applying Six Sigma methodology to everything might create bigger problems than you expect! Columnist Robin Barnwell explains what happened when he brought methodical rigour to tackling NVA in the household chores. read more
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Running Late: Some Statistics on Marathon Pacing: Feel like you're running flat out? Columnist Robin Barnwell develops a prediction model to better judge pacing and target times as he analyzes data from London marathons past in preparation for his own run this year. read more
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Epic Fail: Why is it so hard to deliver lasting change?: Even when someone's life depends on it, making changes is not easy, writes contributor Robin Barnwell. And you can bet that business process change encounters similar challenges. So what can you do about it? read more
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Forget "Recommended By"...Is Building Trust a More Important Metric?: Building trust is more fundamental than the "recommended" metric used in Net Promoter Score, says columnist Robin Barnwell. Afterall, would you continue to do business with a company you did not trust? read more
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Selling Business Process Transformation to the C-Suite: Reminder: improving or transforming a business process is not the end goal; delighting customers to affect business outcomes that drive corporate performance is. read more
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Embrace Big Process Thinking To Drive Business Transformation: What will business processes look like in 2020? asks columnist Connie Moore of Forrester Research. Hint: it's big. The five tenets of big process thinking firms will need to be thinking about. read more
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What? You Want Me To Go First?: There's a lot of reasons that you might want to avoid being the first company or department to change, says contributor Connie Moore. Afterall, “pioneers get an arrow in their backs.” But here's why you should consider going first. read more
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Making Change Management Work: Three Practitioners Offer Some Guidance: Change management from the people perspective is too often a forgotten component of business process transformation. Three business leaders share their perspectives on what makes change management work. read more
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4 Lessons from the Kodak “Moment of Truth”: Kodak's death spiral into Chapter 11 hell is a clarion call for all organizations struggling to come to terms with a new business landscape. Can you cross the rubicon and change your world? asks columnist Steve Towers in this month’s column. read more
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A Copernican Shift in Creating Business Success: The shift from production mindset (producing goods) to customer centred business (delivering services) has disrupted global business in fundamental ways, writes columnist Steve Towers. Here's how. read more
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5 Tips for Delivering Killer Business Presentations: Have you delivered a “death by powerpoint” presentation or been the recipient of one? Here are five tips from Steve Towers to ensure your business presentations don’t require your audience to drink copious amounts of caffeine to stay conscious. read more
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Tribute: Process Excellence and the Genius of Steve Jobs: After the news today Apple’s founder and visionary Steve Jobs had passed away aged 56, so much is being said rightly about the technical genius of the man. But beyond his astute commercial insight lies a deeper truth that is much more important to Process Professionals and all us involved in building and developing Process Excellence. read more
| 21 column results |
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Events of Interest
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BPM Futures: Innovating Business through Technology
London
June 13- 15, 2012 -
Nordic Enterprise and Process Excellence Forum
The Radisson Blu Arlandia Hotel, Stockholm, Sweden
May 31- 1, 2012 -
Business Process Excellence for Telecoms and Utilities
Miami, Florida, USA
June 25- 27, 2012 -
BPM Futures USA: Innovating Business through Technology
Venue to be Confirmed, Washington, D.C.
September 27- 28, 2012
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