Low-code BPM Supporting Lean Thinking at Thomas Cook [BPM Open House]

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This FREE webinar was recorded on:
September 29, 2015
11:00 AM - 12:00 PM EST

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[CASE STUDY] Low-code BPM Supporting Lean Thinking at Thomas Cook

Thomas Cook’s lean function has delivered over £10m to the bottom line since 2013, while at the same time improving customer experience.  This joint case study presentation with MATS looks in detail at the transformation of customer relations – a high speed project that has connected up to 800 hundred resort reps with mobile BPM technology to dramatically shorten the complaints resolution process to improve customer experience and reduce processing costs.

Three main takeaways for participants
  • Principles and approach to lean thinking at Thomas Cook
  • How Low-code BPM technology from MATS enabled a business configurable, test & learn approach to process improvement
  • Project timelines, success criteria and results

 

[TECH DEMO] Configure don’t Code

This brief demonstration of the MATS Platform, a 100% web-based low-code development platform, will show you how quickly you can:
  • Adapt processes
  • Make changes to rules, service levels and communications
  • Update user interfaces for multiple devices
All without programming…
 
Three benefits showcased:
  • Lower the learning curve for BPM developers
  • Accelerate solution development through configurable ‘widgets’
  • Improve agility by lowering complexity

Presenters:

David Spickett
Head of Lean Capability
Thomas Cook
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.