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Articles

140 results
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January 12, 2017 by Andrea Charles
Andrea Charles
It is safe to say that 2016 was a year of immense and unexpected change. As the global political, economic and regulatory environment shift, the way we do business in the future will fundamentally change. The rule book is being torn up and disruptive technologies are shaking to the very core how organizations operate.
Tags: Process Excellence | Future of Operational Excellence | Emergence | 2025 | Annual Report | PEX Network Annual Report
October 4, 2016 by
IBM_wp2
Digital technologies have altered how people and businesses interact. Disruption is being fueled by a convergence of industries, consumers’ evolving expectations of enterprises, and emerging business and operating models.
Tags: IBM | digital technologies | operating model
June 6, 2016 by Process Excellence Network
Process Excellence Network
This survey tries to unveil the maturity of organizations in achieving a customer-obsessed operating model. What are the major drivers of change and what role does IT play? Take this survey to find out how 'mature' your organization is.
Tags: Customer Operations | Operational Excellence | Survey | Customer-Obsessed
140 results
of 13