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Contributors

Process Excellence Network contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues.

By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping Process Excellence Network become the most valuable source for Process Excellence Network expert commentary and best practice you will find on the web today.

For information on how you can join this group of industry thought leaders, visit our writers guidelines.

Top Influencers

John Agoston
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Andy Hendry
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Li Huang
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MKumar
John Kwamya
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John Biedry
Senior Director, Global Lean Enterprise
Nike
John is the Sr. Director of Global Lean Enterprise at Nike’s headquarters in Beaverton, OR.He is responsible for developing the corporation’s worldwide lean deployment efforts. This includes training and development, metrics, strategy, recruiting, coaching, continuous improvement and tracking business benefits. His scope includes driving lean...
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Rastislav Hlavac
CEO
Gradient ECM & minintlabs.com
Rastislav Hlavac is a passionate entrepreneur in both areas of Document Capture & Process Mining, with over 20 years of hi-tech experience, co-founder of GRADIENT ECM and minitlabs.com. Specializes in business strategy & development, technology partnerships, product vision & startups.
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Isabelle Monier Vinard & Adrian Grant
Global Head of the Operational Excellence Initiative
Credit Agricole Corporate & Investment Bank
Isabelle Monier-Vinard is the Global Head of the Operational Excellence Initiative “PRIME” (Process IMprovement & Efficiency) at Crédit Agricole Corporate & Investment Bank (CA-CIB) since 2009. She manages both the delivery of process excellence and the wider adoption of the Lean Six Sigma methodology within the...
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Dennis Narlock & Jennifer Garber
Catalent
Dennis Narlockis a Global Operational Excellence Leader for Catalent Pharma Solutions based at the Middleton, Wisconsin site. He is an ASQ certified Lean Six Sigma Black Belt and a Theory of Constraints Jonah with more than six years of experience in continuous process improvement. He has held positions as a Black Belt and Deployment director...
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Harry Lenderman & John W. Moran
Harry Lenderman is a consultant for the Public Health Foundation where he applies his 25 years at Marriott Corporation Healthcare and Sodexho USA Healthcare in Quality Improvement, Process Improvement, Human Resources and Supervisory, Management and Training leadership.  John W. Moran, Ph.D., MBA, Ph.D., CMC, CMQ/OE, and CQIA,...

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Gary Cox, A. Plati, and J. Moran
Gary Cox, JD, is the Executive Director of the Oklahoma City-County Health Department (2009 – present), former Executive Director of the Tulsa Health Department (1996 – 2009), past-President of the National Association of County and City Health Officials, Adjunct Professor of Health Law at the University of Oklahoma, College of...
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PEX_Admin
IQPC Limited
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Pankaj Aggarwal
Indus Towers
Regional Director
Pankaj Aggarwal is the Regional Director for telecommunications giant Indus Towers. He has nearly two decades of experience working in Operations, Operational excellence and Supply Chain Management roles. Prior to Indus Towers, Pankaj worked for Lufthansa, Delphi Automotives, General Electric, Suzuki Motors, KPMG Peat Marwick,...
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Pankaj Aggarwal
Indus Towers
Regional Director
Pankaj Aggarwal is the Regional Director for telecommunications giant Indus Towers. He has nearly two decades of experience working in Operations, Operational excellence and Supply Chain Management roles. Prior to Indus Towers, Pankaj worked for Lufthansa, Delphi Automotives, General Electric, Suzuki Motors, KPMG Peat Marwick,...
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John Agoston
Director
Navigant
Director in Navigant’s Energy Practice leading performance excellence and operational excellence within the Oil and Gas sector and more broadly across Energy Strategy and Operations. He has more than 20 years of experience in business transformations and strategy that leverage operational excellence, continuous improvement and process excellence...
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Vaishanvi Agrawal
Technology Writer
Vaishnavi Agrawal loves pursuing excellence through writing and has a passion for technology. She has successfully managed and run personal technology magazines and websites. She currently writes for intellipaat.com, a global training company that provides e-learning and professional certification training. The courses offered by Intellipaat...
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Dr Adnan Al-Tunisi
CIO
Prince Sultan Military Medical City
With previous experience at Cisco, Dr Adnan has been the CIO of Prince Sultan Military Medical City for almost 5 years. His introduction of Bizagi at the hospital led to the Workflow Management Coalition award in 2011 for “a collaborative BPM system that handles Case Management and automates clinical and administrative processes covering the...
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Larry Alexandre
COO
Turbomeca
Larry Alexandre is the COO for the Americas for Turbomeca, market leader in helicopter engines, where he currently manages maintenance, repair and overhaul operations in Brazil, Canada and the United States. Over the last few years, he has been the driver behind the company’s Lean Six Sigma transformation, with particular focus on the role...
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Kelly Allan
Kelly L. Allan is on the Advisory Council of the Deming Institute and is also the founder and Senior Associate of Kelly Allan Associates, Ltd., (KAAL) a multi-disciplinary company with 24 Associates that has been in business since 1974.  Kelly has published articles, commentary and letters in a variety of journals, including Fast...
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Steve Allen
CEO & Founder
iDatix
Steve Allen drives the product vision of iDatix to develop solutions that combine people, processes and information. With a career that started at IBM in robotics, he has always focused on automating the business process and simplifying the user experience through technology. As an engineer, Steve's early career focused on product and user...
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Productivity Consultant
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Steve Allen
CEO & Founder
iDatix
Steve Allen drives the product vision of iDatix to develop solutions that combine people, processes and information. With a career that started at IBM in robotics, he has always focused on automating the business process and simplifying the user experience through technology. As an engineer, Steve's early career focused on product and user...
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Rick Amori
Ford
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Bruce Rideout and Angelique Rewers, ABC, APR
Bruce Rideout is the managing director of TRG, a performance excellence consultancy. He can be reached at bwrideout@gmail.com. Angelique Rewers, ABC, APR, is president of Bon Mot Communications and can be reached at alr@bonmotcomms.com. She also publishes a free e-magazine, The Corporate Communicator at www.thecorporatecommunicator.net, which...
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Luis António
SAFIRA
Luis António is a Partner for the BPM practice at SAFIRA, a consulting and integration services boutique specializing in BPM and ODM. He has nearly two decades worth of experience in consulting within Financial Services and drives business value out of IT-backed strategic corporate initiatives. For the past 4 years he has focused on...
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Chris Archer
Editor
IDGA
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Arul Aruleswaran
LSS Academy Sdn.Bhd.
Founder
Dr. Arul Aruleswaran is the founder of LSS Academy Sdn. Bhd., a keen developer of customized Lean Six Sigma solutions and the online knowledge portal for the Australasian region. Trained as a practitioner by the George Group and Novelis Inc. and now supporting several global deployments with UMS Consulting GmbH. Dr. Aruleswaran is also the author...
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George Aslinger
Principal
Aslinger & Associates
George Aslinger received his BS in Engineering Management from the University of Tennessee at Chattanooga and an MS in Operations Management from Georgia State University in Atlanta. In addition, he has received extensive training in organizational design and large system change management, Total Productive Maintenance, Lean Manufacturing and is a...
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Scott Atkinson
Supply Chain Continuous Improvement Manager & Trading Development Manager
Poundland
Scott Atkinson is Supply Chain Continuous Improvement Manager & Trading Development Manager at Poundland Retail Ltd. As part of the Senior Management team he is responsible for Supply Chain, and Trading development and Improvement. Scott has worked in Supply Chain for approximately 15 years and has spent over a third of...
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Charles Aubrey
Vice President Performance Excellence and is a Master Black Belt at Anderso
Anderson Packaging
Charles Aubrey is currently Vice President Performance Excellence and is a Master Black Belt at Anderson Pharmaceutical Packaging a subsidiary of Fortune 500 AmerisourceBergen Corporation. He was formerly President and is now Chairman of the Asia Pacific Quality Organization and their Representative to the World Alliance for Quality. In addition...
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Aaron Azzopardi

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Tripp Babbitt
President
Bryce Harrison, Inc.
Tripp Babbitt is moderator for the Deming Institute Podcast.  He is creator of the 95 Method to assist service organizations in building customer trust, improving morale and giving management focus.  His 4-day workshop helps executives and workers discover the opportunity for service performance through customer and culture.  His...
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Workflow Centre of Excellence
Shell
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Mimi Bacilek
SuccessBuilders
Mimi Bacilek has significant experience as a leader in both public and private sectors and as an executive and entrepreneur. She is an organization development professional with over 15 years experience in the human development field, five in senior leadership positions. Additionally, her background includes progressive experience in health care...
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Senior Practitioner
Milliken Performance Solutions
Nick Bailey is a practitioner with Milliken Performance Solutions. He has worked for Milliken and Company for over 20 years in a variety of manufacturing related roles since graduating with a degree in Chemical Engineering. Nick was part of Milliken’s first study mission to Japan with a group from Europe and also participated in a...
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Piyush Banafar
Piyush Banafar is currently a Lean leader for GE Energy in Atlanta. Piyush has more than 18 years of experience in the energy and environmental services industries. A recognized leader with hands on experience in leading global teams for new product introduction strategies, combined with marketing/sales, engineering and quality experience....
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David Bancroft-Turner
Managing Director
Academy for Political Intelligence
David Bancroft-Turner's background is in international banking, including living and working the Middle East and operating at a Senior Management level for much of his career.   For the last 12 years Bancroft-Turner has specialised in Leadership Development and is best known for his pioneering work in the area of organisational politics...
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Arnab Banerjee
Transport for London
Transport for London
Arnab Banerjee is Programme Manager, Continuous Improvement at Transport for London. He has spent his whole career in heavy engineering - firstly in power generation and now transport. His previous roles have spanned tendering, sales, strategy and organisational development in international environments.  His current passion, in addition to...
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Sudeshna Banerjee
Sudeshna Banerjee has been a part of the BFSI space for more than 15 years. Out of this period, she has spent more than 10 years as a Six Sigma Black Belt by creating a Six Sigma & project management culture in three separate organizations. She is extremely passionate about how Lean & Six Sigma can add value to an organization making it...
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Nigel Barnes
Knowledge Development Manager
Euroclear SA/NV
Nigel has worked for many years in the change management industry both in the public and private sectors.  He has been with Euroclear’s Lean Team since 2008 leading both transformation and continuous improvement projects. Nigel is currently involved in exploring new ways in which Euroclear can keep progressing in the field of...
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Robin Barnwell
Business Process Manager
Aviva
Robin is a business process manager working for Aviva Investors in their London office. The purpose of his role is to ensure Aviva Investors’ processes consistently meet their clients' needs. Robin first started working in process excellence in 2004 as a black belt and qualified with ASQ in 2008. He has since broadened his experience...
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Senior Operations Officer
Bank of Tennessee
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Andrew Bartels
Vice President and Principal Analyst
Forrester Research, Inc.
Andy is a member of Forrester's Business Technology Futures team, which looks at the long-term business impact of information technology. His research focus is on smart computing and analytics and tech-driven business transformation, analyzing the shifting economics of the industry, including spending, budgeting, and the influence of...
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Rick Baxendell
Senior Manager
Bayer Material Science
Rick is a Senior Manager with General Manager Experience with proven leadership of an organization through major changes and record setting accomplishments, successful startup of over $100 million in capital projects.  He has significant cross-over experience in commercial areas, procurement, administration and strategic evaluation and has...
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William Beckler
Lastminute.com
Lastminute.com
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Mark Bednarski
Product Manager Global
iGrafx
Mark Bednarski is Product Manager Global of iGrafx, based in Portland USA. Mark is responsible for BPM product and project development and the support of iGrafx customers and prospects with special focus on the financial sector. Through his work he has profound knowledge on various topics around Business Process Management. He specializes in...
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Mark Bednarski
Product Manager Global
iGrafx
Mark Bednarski is Product Manager Global of iGrafx, based in Portland USA. Mark is responsible for BPM product and project development and the support of iGrafx customers and prospects with special focus on the financial sector. Through his work he has profound knowledge on various topics around Business Process Management. He specializes in...
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Leslie Behnke
Vice President, Process Improvement and Service Quality, Operations and Tec
TD Canada Trust, TD Bank Group
As Vice President of Process Improvement and Service Quality for TD Bank Group, Leslie is responsible for driving continuous process improvement through the deployment of Lean Six Sigma practices across a portfolio of business units.  Prior to joining TD in August 2008, Leslie worked in Hartford, Connecticut where she was responsible for...
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Leslie Behnke
Vice President, Process Improvement and Service Quality, Operations and Tec
TD Canada Trust, TD Bank Group
As Vice President of Process Improvement and Service Quality for TD Bank Group, Leslie is responsible for driving continuous process improvement through the deployment of Lean Six Sigma practices across a portfolio of business units. Prior to joining TD in August 2008, Leslie worked in Hartford, Connecticut where she was responsible for...
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Erica Bell
Business.com
Erica Bell is a small business writer who focuses on topics such as call center software, CRM software and customer service. She is a web content writer for Business.com.
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Ken Benner
Director, Industry Principal, Communications
Pegasystems
Ken Benner is an Industry Principal for the Communications industry at Pega and has 18 years of experience building and delivering BSS and OSS. Having worked for two software companies building telecom-specific packaged applications, Ken sees Pega as a unique and disruptive approach to building communications applications.
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Greg Bergmann
Senior Director of Business Process Management (BPM)
Triad Retail Media
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Paul Beshah
Paul Beshah is a citizen of the United States, and came to America as a refugee from Ethiopia, where he was born. He is an avid student of Dr. Deming’s Management and Leadership philosophy as well as a certified Six Sigma Black Belt Professional. Paul is a graduate of the Young Officers’ Leadership School of the United States...
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Eric Beylier
Eric Beylier is Vice President, head of global supply chain and procurement, at TETRA Technologies. 
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Amit Bhambi
Managing Director
Bhambi & Associates
Amit Bhambi is the managing director of Bhambi & Associates, a management operations consulting firm. He is a thought leader with industry experiences from top financial institutions and consulting experience from McKinsey & Company’s operations practice. Amit has conducted global operational improvements spanning from retail to...
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Atul2
Enterprise Architect
Wells Fargo
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Rohan Bhattacharjee
Rohan Bhattacharjee works for a major consultancy in the Business Process Management-Lifecycle (BPM-L) Practice, based in Asia-Pacific. He has extensive experience in Global Business Transformation, Business Process Re-engineering Improvement, BPM Strategy, Business Process Framework (e-TOM, SCOR) implementation, Balanced Scorecard Development,...
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Vivian Blade
Founder & CEO
EiGL Consulting
Vivian Hairston Blade is Founder, President & CEO of Experts in Growth Leadership Consulting, LLC (EiGL Consulting, LLC). As a Lean Six Sigma Master Black Belt, she ran the Customer Experience program for GE's Consumer & Industrial division. She was successful in improving operations and product offerings, which resulted in over $20m...
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Sofie Blakstad
CIB Programmes Director
RBS
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Ben Blanquera
Ben is a nationally recognized IS Leader (ComputerWorld Premiere 100 2011) and is the founder of TechLife Columbus – a “grassroots tribe” building a ecosystem of innovation and entrepreneurship in Central Ohio. Ben also writes a blog chronicling the Columbus Tech community – www.techlifeohio.com.  and is the...
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Stephan Blasilli
Head of Process Management and Sustainability
EDP Renewables (EDPR)
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John Blowers
Senior Manager, HR Services and Solutions
GLOBALFOUNDRIES
John Blowers is the Senior Manager, HR Services and Solutions for GLOBALFOUNDRIES. He has 16 years of HRIS experience in the banking, healthcare and energy industries. Prior to GLOBALFOUNDRIES, his role was with the GE Infrastructure family of businesses and included centralized, intelligent data management, “active” self-service...
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Ted Boggs
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Bjarte Bogsnes
Statoil
Statoil
Bjarte Bogsnes is Vice President of Performance Management Development at Statoil and author of "Implementing Beyond Budgeting: Unlocking the Performance Potential".
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Brian Bohan
Vice President, Worldwide Consulting
Vitria Technology
Brian Bohan is the Vice President of Worldwide Consulting at Vitria Technology.  After earning his MBA from the Haas School of Business at the University of California, Berkeley, Brian has helped organizations achieve sustainable continuous improvement for over 10 years. He has worked in both seed-stage and growth companies managing the...
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Steven Bonacorsi
Steven Bonacorsi is the President of the International Standard for Lean Six Sigma (ISLSS) and Certified Lean Six Sigma Master Black Belt instructor and coach. Steven Bonacorsi has trained hundreds of Master Black Belts, Black Belts, Green Belts, and Project Sponsors and Executive Leaders in Lean Six Sigma DMAIC and Design for Lean Six Sigma...
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Antoine Bonello
Betfair
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R. Scott Bonney
Enterprise Master Black Belt
Office of the Secretary of the United States Army
R. Scott Bonney is an enterprise master black belt at the Office of the Secretary of the United States Army, within its Office of Business Transformation. Mr. Bonney has held this position since November 2010. Prior to that, he served as a master black belt for the United States Department of Defense. He also has worked in private-sector master...
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Jim Boots
Principal
Global Process Innovation
Jim Boots is an "expert practitioner" in process management, having developed and implemented Chevron's Business Process Management foundation. He is also author of a new book, “BPM Boots on the Ground: How to Implement Strategic Business Process Management”, which details lessons learned from 30 years at Chevron.
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Jim Boots
Principal
Global Process Innovation
Jim Boots is an "expert practitioner" in process management, having developed and implemented Chevron's Business Process Management foundation. He is also author of a new book, “BPM Boots on the Ground: How to Implement Strategic Business Process Management”, which details lessons learned from 30 years at Chevron.
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Tristan_updated2
COO - Product, Technology & Design
The New York Times
Tristan Boutros is currently chief operating officer for product, technology and design with The New York Times, where he oversees several functions, including product and program management, process improvement, strategic sourcing and vendor management, and enterprise architecture. An award-winning author, speaker, and organizational innovator,...
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Michele Boutwell
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Adam Bowden
President
WizEgy Consulting and Training
Adam Bowden, BA, BSc (Hons), President of WizEgy Consulting and Training, isn’t your typical Six Sigma or Lean consultant. He focuses on teaching and coaching people on how to “fish for themselves.” He’s thrown away his cookie cutter and, instead, hears his clients, then provides consulting and custom training to expedite...
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Oliver Braitmayer
Vice President Operational Excellence
Siemens Energy Solutions
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Julie Brignac
Principal
Vantage Partners
Julie Brignac is a Principal at Vantage Partners, and a member of the firm’s sourcing and supply chain management practice.  She has worked as a transformational leader in globally matrixed organizations, with over 20 years of strategic and operational experience in supply chain management, international outsourcing, sales and...
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Julie Brignac
Principal
Vantage Partners
Julie Brignac is a Principal at Vantage Partners, and a member of the firm’s sourcing and supply chain management practice.  She has worked as a transformational leader in globally matrixed organizations, with over 20 years of strategic and operational experience in supply chain management, international outsourcing, sales and...
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Phil Brown
Business Excellence Manager
Pattonair
Phil Brown is Business Excellence Manager at Pattonair Derby Ltd, with over twenty years experience in a variety of roles focused on Quality, Business Improvement and Business Excellence. Brown has worked across virtually all types of business units including Purchasing, Design & Development, Manufacturing, Works Management...
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Jeff Brown
Head of Worldwide Operations
CNA Insurance
As of September 2016 Jeff joined CNA Insurance as head of worldwide operations. Jeff has 34 years in Insurance, consisting of: 27 years Chubb & Son:20 years Commercial P&C Underwriter/Underwriting Management.7 years Head of US Field Operations.  Consisting of 65 branches’ policy administration and Underwriting Assistant support....
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John W. Moran & Brynn Riley
John W. Moran, MBA, Ph.D., CMC, CMQ/OE, and CQIA, is a Senior Quality Advisor to the Public Health Foundation and a Senior Fellow at the University of Minnesota, School of Public Health in the Division of Health Policy and Management. A member of the Advisory Board of Choose to Be Healthy Coalition for York County, Maine, 2011 – present. A...
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Bugar
IT Manager
GEFCO
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Paul Buhler
Chief Scientist
Modus21
Dr. Paul Buhler is the Chief Scientist at Modus21 where he is responsible for aligning corporate strategy with emerging trends in business architecture and process execution frameworks. Dr. Buhler has played an instrumental role in the development and evolution of Modus21’s methodology, as he has helped guide the organization on a path of...
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Doug Burgess
Senior Vice President
Xerox Corporate Lean Six Sigma
Douglas E. Burgess is Senior Vice President of Xerox’s Corporate Lean Six Sigma Operations. He was appointed to this position in August 2008. Burgess is responsible for the company’s Lean Six Sigma and Design for Lean Six Sigma strategy, deployment, training and business process improvement programs. He champions customer-facing and...
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Terence T. Burton
President
The Center for Excellence in Operations, Inc.(CEO)
Terence T. Burton is President of The Center for Excellence in Operations, Inc. (CEO), a management consulting firm with headquarters in Bedford, New Hampshire and offices in Munich, Germany.  Terry has nearly four decades of diversified experience in executive leadership, operations, supply chain management, quality, engineering,...
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Terence T. Burton
President
The Center for Excellence in Operations, Inc.(CEO)
Terence T. Burton is President of The Center for Excellence in Operations, Inc. (CEO), a management consulting firm with headquarters in Bedford, New Hampshire and offices in Munich, Germany.  Terry has nearly four decades of diversified experience in executive leadership, operations, supply chain management, quality, engineering,...
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Greg Bussing
ConocoPhillips
ConocoPhillips
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Toby Butler
Head of CRM
TalkTalk
Toby Butler is the Head of CRM at TalkTalk responsible for delivery of CRM transformation. He was formally the subject matter expert and product owner for CRM at TalkTalk based in London.    Prior to TalkTalk, Toby served as a CDM Technical Architect working on assignment for a Malaysian Telco (based in Kuala Lumpur) on an...
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Karen Butner
Supply Chain Management and Sustainability Global Leader
IBM Institute for Business Value
Karen Butner serves as the Supply Chain Management and Sustainability Global Leader, for the IBM Institute for Business Value, the business think tank of IBM.In this role, she is responsible for research, market insights and thought leadership development and global deployment.  She is frequently invited to keynote at international...

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Kevin Edwards Cahill
Executive Director
W. Edwards Deming Institute
Kevin Edwards Cahill is Dr. Deming’s grandson and currently volunteers full-time as the Executive Director of The W. Edwards Deming Institute®, a non-profit organization dedicated to fostering an understanding of The Deming System of Profound Knowledge ®.He also serves on the board of trustees, where he is a Successor Founding...
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Kirsteen Caldow
Director of the Process Transformation Team
Standard Life Investments
Kirsteen Caldow is the director of the Process Transformation Team at Standard Life Investments.
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Matthew Calkins
CEO
Appian
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Bryan Camoens
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Jonathan Campbell
Vodafone
Vodafone
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Maurizio Canton
CTO EMEA
TIBCO
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Shawn Carner
Operational Excellence Manager
Roche Pharmaceuticals
Shawn L. Carner is the Process Excellence Senior Technical Manager at Roche Pharmaceuticals. Roche discovers, develops, manufactures and commercializes medicines to treat patients with serious or life-threatening medical conditions. Prior to his position at Roche Pharmaceuticals he was the Operational Excellence manager for Genentech....
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PEX Network Cartoons
It always helps to laugh at ourselves. A collection of cartoons designed to look on the funny side of process excellence!
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Alana Cates
President
Accelerated Profit Solutions
Alana Cates is President of Accelerated Profit Solutions, a consultancy and training firm with the mission to increase the application, understanding and accessibility of continuous improvement tools and techniques. Not providing typical Six Sigma tools and advice, she fits the solution to each client’s needs and wants. She holds a degree in...
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Jim Champy
author
Outsmart!
Jim Champy, Chairman of Perot Systems' consulting practice, is recognized throughout the world for his work on leadership and management issues and on organizational change and business reengineering. His first book, "REENGINEERING THE CORPORATION: A Manifesto for Business Revolution," sold more than three million copies and...
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Abhash Chandra
Tata Consultancy Services
Abhash Chandra is a Six Sigma Champion and IT service management consultant at Tata Consultancy Services Ltd. in Mumbai, India. Chandra has assisted major corporations in deploying Six Sigma and has executed and coached various Six Sigma projects. He can be reached at abhash.chandra@tcs.com.  
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Patange Vidyut Chandra
Assistant Professor
Sreenidhi Institute of Science and Technology
Patange Vidyut Chandra holds a Bachelors degree in Mechanical Engineering and Masters in Industrial Engineering and Management, Post Graduation Diploma in Operations Management, He is Ex Manager –TQM from Davangere cotton mills, and Ex Regional Manager from NQA-QSR -Bangalore.  He worked as Sr. consultant for over 14 years of...
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Vishy Chandra
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Andrea Charles
Editor at Cold Chain IQ
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Andrea
Editor
PEX Network
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Kevin Chase
CIO
TXU Energy
Kevin Chase is the Chief Information Officer for TXU Energy, the largest energy retailer in the entire state of Texas, serving more than two million residential, commercial, and industrial customers. His core responsibilities include the applications, technical infrastructure, and projects necessary to support TXU Energy and its future...
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Prashant Chavan
I’m a Professional with over 11 years of experience in the IT and BPO sectors of which last 10+ years have been in Quality Management and Business Analytics through Lean, Six Sigma, Process Consulting and Customer Advocacy roles. I have worked in some of the biggest organizations in IT Product and Services space & have significant...
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Jose Luis Chavez
ITR
Jose Luis Chavez Vasquez is the Director for Strategic Planning and Human Resources at ITR (ITP Group/SENER and Rolls Royce)—Mexico Division.  He is an accomplished HR Executive with 16 years of wide-ranging experience helping global organizations such as GE, Wyeth and Kraft to perform sustainable business, creating value through the...
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Kosta Chingas
Master Black Belt
Kosta Chingas began his career with Ford Motor Company in production supervision. In May 2000, he joined the first wave of Black Belt candidates at his facility. Chingas became a certified Black Belt by Ford in September, 2001. In 2002, he joined BorgWarner automotive as press area operations supervisor where he optimized kanban min-max levels and...
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Martyn Christian
Chief Marketing Officer
Kofax
Martyn Christian is Chief Marketing Officer at Kofax. He is responsible for all marketing initiatives, including brand, product, industry and field marketing functions. Martyn has more than 25 years of marketing and general management experience within the software industry. Prior to joining Kofax, he served as Director of Marketing Programs (UK...
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Eric Christiansen
Eric L. Christiansen is a Certified Facilitator for the W. Edwards Deming Institute.  Eric currently serves as a Senior Vendor Relationship Manager for Rockwell Collins, Inc. and is a Lean Associate within the organization.  Eric’s previous experiences includes being President of OmniLingua, Inc and a Managing Director of...
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Timothy J. Clark
Senior Program Analyst
Department of Defense
Timothy J. Clark is a senior program analyst with the U.S. Department of Defense (DOD) and a retired officer in the U.S. Army Reserve. He has been a practitioner, educator and trainer of the Deming-based philosophy and methods since 1988. Tim has established a Deming Leadership Network on MilSuite, which is a DOD enterprise-wide suite of secure...
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Randy Clark
Director of Six Sigma
PowerSteering Software
Randy Clark is the Director, Six Sigma with PowerSteering Software. Randy has over 20 years of experience working in continuous improvement with emphasis in Six Sigma and the Baldrige criteria for performance excellence. He joined PowerSteering in 2004. Randy is a Black-Belt trained member of the American Society of Quality and is a three-year...
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Gerald Clarke
Editor
Pharma-IQ
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Nigel Clements
Nigel ‘s early working life was in the UK rail industry as an Operations Manager. He was still with the railway when he first came across Dr Deming at the inaugural conference of the British Deming Association in 1988. He attended Dr Deming’s four-day seminar in London in 1989: at the time it seemed like a revolution to Nigel and he...
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William Cohen, Ph.D.
Bill Cohen was the first graduate of the PhD program that Peter Drucker co-developed at what is now the Masatoshi Ito and Peter F. Drucker Graduate School of Management. Graduating and becoming Drucker’s friend, he applied Drucker’s methods and rose to become an Air Force general and the author of more than 50 management books published in 23...
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Jeff Cole
Principal
JCG, Ltd.
Jeff Cole is owner and principal of JCG, Ltd., a firm specializing in improvement strategies. A former quality executive in a Fortune 500 firm, Cole has over 30 years of experience in improvement techniques and human change. He holds an MBA and industry certifications in Six Sigma, Quality Management and Change Management. Cole also served two...
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Jean Colombel
VP Life Sciences Industry
Dassault Systemes
Jean Colombel is currently the Vice President of the Life Sciences Industry at Dassault Systèmes (3DS). His organization is responsible for creating and developing 3DS strategy and associated solutions for pharmaceutical, medical devices and patient care industry segments. Since joining the company in 2009, Mr. Colombel has grown the Life...
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Travis Colton
APQC
Travis Colton has managed a wide-range of national benchmarking projects at APQC covering a broad range of topics with hundreds of organizations. Topical areas of expertise include customer value management, organizational quality systems, facilities management, and process management.  Colton has a Bachelor of Arts in Economic Geography...
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Jim Colton
Technical Training Specialist
Minitab
Jim Colton is a technical training specialist at Minitab Inc., the world’s leading provider of software and services for quality improvement and statistics education. Jim has over 15 years of experience at Minitab promoting the correct use of statistical and quality tools through training and consulting. He received degrees in statistics...
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Melissa Connolly
Information Technology Director, Strategic Innovation and Organizational Ef
Baker Hughes
As a member of the Baker Hughes’ CIO office Melissa is responsibility for the Discovery and Exploration phases of the IT organization’s Approach to Value Delivery process. In this role, Melissa is transforming the existing front end IT processes to the next level of performance by creating a framework for strategic innovation. This...
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Anna Convery
Executive Vice President
OpenSpan
As Executive Vice President, Sales & Marketing, Convery oversees global market development and strategic initiatives for OpenSpan. An industry expert in customer service technologies and solutions for the enterprise, she previously held senior executive roles at NICE Systems Ltd., ClickFox, Inc. and Nexidia Inc., as well as global marketing...
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Anthony Conway
United Utilities
United Utilities
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Luis Cortes
Senior Manager, Product Marketing
Red Hat
Luis I. Cortes is senior manager of product marketing at Red Hat. He has 12 years of experience in enterprise software and joined Red Hat in 2012 with the acquisition of Polymita's technology, which he co-founded, leading and growing the company as VP Marketing and Sales. He is passionate about technology and entrepreneurship, and the impact...
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Ana Costa e Silva
Senior Data Scientist
TIBCO
Ana Costa e Silva is a senior data scientist at TIBCO. Ana has a PHD in computer science from the Edinburgh University and spent  4 years researching the inner workings of the global stock market for Edinburgh Partners. Prior to TIBCO, Ana also worked in the Statistics department of the Portuguese Central Bank.    Currently,...
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Deanna Cousino
Deanna Cousino is the vice president of service excellence (operational excellence) at Arbitron Inc., a United States-based media and marketing research firm. Ms. Cousino has held this position since July 2009. Prior to this post, she was the director of planning and operations at Avaya Inc., a general manager at Armstrong World Industries, the...
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Michelle Cowan
Knowledge Specialist
APQC
Michelle Cowan is a knowledge specialist for APQC, a member-based benchmarking and best practices organization, where she researches and writes about topics related to process management, measurement, and innovation. She's always on the lookout for the latest information in process management. For more information, visit www.apqc.org
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Jeffrey Cox
Lean Six Sigma Facilitator
eflexgroup.com
Jeffrey Cox is Lean Six Sigma Facilitator and a member of the Quality Team at eflexgroup.com, in Madison, Wisconsin. He has a Master’s degree from the UW-Madison. A seasoned call center manager with a Green Belt in Lean Six Sigma, Cox applies his expertise to improving the services provided by eflexgroup. The eflexgroup program was the...
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Ken Craddock
Ken Craddock specializes in the requisite organizational design principles of Dr. Elliott Jaques and in the quality principles and practices of Dr. W. Edwards Deming. Ken was a graduate assistant to Deming, and has focused on synthesizing Deming's work on quality and process with Jaques's work on structure and leadership. In addition...
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Steve Crom
Valeocon
Steve Crom is a partner at Valeocon and a recognised expert on supply chain management and innovation. He is based in New York and can be reached at Steve.Crom@valeocon.com.  
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David Cronin
Director
Cognition Corporation
Mr. Cronin has worked in the product development world for over 20 years. He has a Bachelor of Science in Electrical Engineering and a High Tech MBA, both from Northeastern University in Boston, MA. Mr. Cronin has worked in both the engineering and marketing fields and is currently responsible for conducting applications and business development...
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Ann Croom
InSource Solutions
InSource Solutions
Mrs. Croom has been with InSource since its inception and is responsible for overall management and strategic direction of the company. She has over 20 years experience in the industrial automation sector having worked previously with Texas Instruments and Control Corporation of America. Mrs. Croom has a Bachelor of Chemical Engineering and...
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Stuart Cross
Morgan Cross Consulting
Morgan Cross Consulting
Stuart Cross is the president of Morgan Cross Consulting and helps leading companies including Alliance Boots, GSK and Dunelm to accelerate growth. His book, The CEO’s Strategy Handbook is out now, and Stuart can be reached on +44-1636-526111 or via the website, www.morgancross.co.uk.
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Grant Crow
Chief Operating Officer
i-nexus
Grant brings 25 years of senior management experience to his role as i-nexus COO. In previous roles as UK Managing Director for both ExecuTRACK Software and Stepstone Solutions, he has been at the forefront of European SaaS, primarily in the areas of Talent Management and Recruitment. In particular, he has an in depth knowledge of performance...
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Grant Crow
Chief Operating Officer
i-nexus
Grant brings 25 years of senior management experience to his role as i-nexus COO. In previous roles as UK Managing Director for both ExecuTRACK Software and Stepstone Solutions, he has been at the forefront of European SaaS, primarily in the areas of Talent Management and Recruitment. In particular, he has an in depth knowledge of performance...
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Frank Cruz
Former Director – Operational Excellence
JC Penney
Frank Cruz has worked in Six Sigma and Process Improvement activities for nearly 15 years, moving across various industries.  He has worked in aerospace, financial services, hospitality, telecommunications and retailing.  He received his Six Sigma training at GE Capital, where he became a certified Master Black Belt.  From there...

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Lawrence D. Duckworth
Former Chief Executive and author of Primordial Leadership
Mr. Duckworth has been a C-level executive for private and public companies, has taught business and leadership at three universities, has led leadership seminars for industry, has provided fast growth, financing and shareholder liquidity services, and was the SVP-Performance Improvement for a large international public company. He is currently...
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Lawrence D. Duckworth
Former Chief Executive and author of Primordial Leadership
Mr. Duckworth has been a C-level executive for private and public companies, has taught business and leadership at three universities, has led leadership seminars for industry, has provided fast growth, financing and shareholder liquidity services, and was the SVP-Performance Improvement for a large international public company. He is currently...
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Tiran Dagan
Director
NBC Universal
Tiran Dagan is Director for NBC Universal's East Coast Strategic Initiatives & Analysis, or SIA. The SIA team serves as the internal consulting arm of NBC Universal and is engaged by business leaders to drive down costs, reduce cycle time and waste and support strategic vision for enterprise operations and growth. Dagan leads teams of...
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Joseph T. Dager
Owner
Business901
Joseph T. Dager is the owner of Business901, a progressive company providing direction in areas such as Lean Six Sigma marketing and organized referral marketing. Dager provides practical, information-rich, immediately-applicable direction that can have immediate impacts on the success of small and mid-sized businesses. His experience includes...
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September
Marketing Programs
iGrapx
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Ed Daniels
Principal
Blue Margin
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Ha Dao
Director
SSA & Company
Ha Dao, an ASQ Fellow, is a Director of SSA & Company (formerly Six Sigma Academy). Dao works with deployment teams to achieve process improvements through consulting, training, project execution and change management.  Prior to joining SSA & Company, Dao worked as the Manager, Innovation and Continuous Improvement Methodology (I&...
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Richard Davis
Founder & CEO
TEK Textiles
Mr. Richard Davis is the founder of Tek Textil,a high-quality fabric manufacturer in Mexico. He has more than 25 years of experience in Fabric Manufacturing, Textile Engineering, Product Development, and Research and Development in knitted fabrics. Currently, he leads the Product and Business Development team at Arttex ,a Tek Textil manufacturer.
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Diana Davis
Editor
IQPC
Diana Davis is the editor of PEXNetwork.com and is in the privileged position of getting to spend her days speaking to smart people about what it takes to make process improvement successful. She’s tasked with ensuring that content on PEXNetwork.com - webinars, podcasts, videos, articles and columns – is interesting and relevant to process...
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Rob Davis
Executive Director and CEO
Outpatient Quality Improvement Network
  Rob Davis has diverse experiences with startup companies as well as Fortune 100 companies and research organizations. He is currently the Executive Director and CEO of the MUSC O’QUIN.  The Outpatient Quality Improvement Network includes approximately 9000 primary care physicians who serve almost 2 million patients.  O...
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Diana Davis
Editor
IQPC
Diana Davis is the editor of PEXNetwork.com and is in the privileged position of getting to spend her days speaking to smart people about what it takes to make process improvement successful. She’s tasked with ensuring that content on PEXNetwork.com - webinars, podcasts, videos, articles and columns – is interesting and relevant to process...
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Paul Davis
Executive Partner
IBM
Paul Davis is an Executive Partner at IBM and leads the Asset Management and Smarter Cities areas within Energy and Utilities across Europe.  He has spent nearly 25 years in the energy and utilities sector, leading projects in over 30 countries.  A substantial proportion of this has been spent in the networks industries, helping them...
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Joel De Figueiredo
Senior Conference Director
PEX Network
Joel has been producing leading, global events over the last 4 years. He has developed impressive relationships with senior stakeholders from major organisations across a plethora of industries, from financial services to Billion-Dollar Start-Ups.Joel spends 12 months per year conducting research with process excellence decision-makers,...
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Jason E. DeGeldere, LBC, ASQ CSSBB
Continuous Improvement Manager
Marvin Windows and Doors
Jason E. DeGeldere is a veteran of the United States Navy. After attending the University of North Dakota for Civil Engineering, DeGeldere started and managed a small residential construction company. In 2003, he was hired as a Manufacturing Engineer for Marvin Windows and Doors where he became proficient in the Six Sigma and Lean Manufacturing...
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Phil DeGuzman
Program Manager and Business Technologist, Global Service Supply Chain
Cisco Systems
Phil DeGuzman is a Management Scientist by training and IT Engineer by experience. Phil has maintained a balance of business acumen, operational leadership, and technical expertise for fifteen years at Cisco. Cisco’s Global Service Supply Chain began its journey to iBPMS almost 3 years ago and the program followed a novel, well-informed...
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Melanie DePaoli
Mel DePaoli is the founder and president of Omicle, a change management company. She works with companies on how the core of their business directly affects the perception of their brand, which in turn affects their bottom line, specializing in the construction industry. She is the author of Contagious Think Pad and CONTRACTORS: Doing it Right Not...
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Richard DeSilva
IQPC
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Director of Talent Management Operations
Gap Incorporated
Marla Debbaudt is Director of Talent Management Operations at Gap Incorporated.
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Steven Degnan-Schmidt
Director of Six Sigma Enablement
Allstate Insurance Company
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Demers
SVP Head of Process Transformation
CIT
Alan's experience spans various disciplines including manufacturing management, financial services executive and military aviator. He has worked abroad in Europe and Japan. Alan has held positions of increasing responsibility and leadership all focused on quality based management and the improvement of business processes.Currently, Alan is...
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Charles Gillis and Dennis Narlock
Charles Gillis is a Principal Consultant and owner of Work Stream Consulting. He is a Certified Master Black Belt and Lean Leader and has led deployments for Tyco Electronics prior to starting his own consultancy. He has over 30 years experience in manufacturing, Quality and Operational Excellence and is a Senior Member of the ASQ. Dennis...
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Pradeep B. Deshpande
President and CEO
Six Sigma and Advanced Controls, Inc.
Pradeep B. Deshpande is Professor Emeritus and a former chair of the Department of Chemical Engineering at the University of Louisville, a visiting professor of Management at Gatton College of Business & Economics at University of Kentucky and founder, president and CEO of Louisville-based Six Sigma and Advanced Controls, Inc. (SAC)....
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Sashi Desikan
Global Business Development Executive, Cloud Solutions
Pegasystems Inc.
20 years of experience with a wide variety of technologies from DataWarehousing, Business Intelligence to BPM (Business Process Management). Sashi has taken on progressively significant roles and been very successful in being a change agent in every circumstance. At Pega, Sashi was instrumental in building the Pega Cloud offering from concept,...
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Enzo Di Nunzio
CEO
Six Winners
Enzo Di Nunzio, CEO of six-winners, has led dozens of successful Operational Excellence deployments. He has a strong background in leadership, business development and operations with a solid basis in finance, engineering and IT - all of which he applies in the context of the Operational Excellence deployments.  He worked at GE for seven...
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Hanne Dinkel
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Paul Docherty
Founder and Executive Director
i-nexus
Paul Docherty started his career in Marconi, where he held a wide range of senior management roles covering manufacturing, IT, sales, product development, project management, Operational Excellence and corporate strategy as well as having P&L responsibility for the growth of a regional telecoms equipment business. Passionate about helping...
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Paul Docherty
Founder and Executive Director
i-nexus
Paul Docherty started his career in Marconi, where he held a wide range of senior management roles covering manufacturing, IT, sales, product development, project management, Operational Excellence and corporate strategy as well as having P&L responsibility for the growth of a regional telecoms equipment business. Passionate about helping...
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Paul Docherty
Founder and Executive Director
i-nexus
Paul Docherty started his career in Marconi, where he held a wide range of senior management roles covering manufacturing, IT, sales, product development, project management, Operational Excellence and corporate strategy as well as having P&L responsibility for the growth of a regional telecoms equipment business. Passionate about helping...
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James Dodkins
BP Group
BP Group
James Dodkins is Chief Customer Officer of the BP Group, a network for Business Process Management & Performance professionals. He is one of the industry's noted thought leaders in Advanced Business Process Management, Outside-In, Customer Experience and Process Improvement and his clients are amongst the most instantly recognisable...
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Paul Donnellan
VP, Operational Excellence
Capgemini
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Simon Dorratt
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Mr. John Douglas
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Avijit Paul and Dr. Prasad Chitimalla
Tata Consultancy Services
Avijit Paul is a Lean Coach/ASQ certified Master Black Belt at Tata Consultancy Services (TCS) and currently heads the Lean Six Sigma Solutions. Prior to TCS, he had been the deployment lead for championing Six Sigma, along with GE Energy, at one of the world's largest energy producers. Responsible to grow and bring thought leadership within...
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Art Drake
AIG
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Bill Driscoll
Principal
DLW Solutions
Bill Driscoll has been managing transportation for over 30 years. He has worked for both large shipping organizations, such as Sears, and major transportation carriers as a supplier and has a deep understanding of both perspectives. He has reduced freight rates, created fuel surcharge programs and established focused process improvement. Driscoll...
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Peg Drummond
CEO
SuperTeams
Peg Drummond has trained thousands of LEAN Black Belts in the People Skills for LEAN Six Sigma success. Get your teams immediately involved and participating in process improvement with a free copy of her 5S Numbers Game from her SuperTeams Web site. Here's the link: http://tinyurl.com/atxnbj.  
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Grace Duffy
president
Management and Performance Systems
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Michelle Dufty
Director, Product Marketing
OpenText
Michelle Dufty is the Director of Product Marketing for BPM Solutions at OpenText. She defines the strategy, messaging, positioning, and oversees the go-to-market campaign initiatives for BPM and Case Management. Michelle has over 17 years of product marketing, product management, sales engineering, and consulting experience from the management...
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Kevin, J. Duggan
Institute for Operational Excellence
Kevin J. Duggan is a renowned expert in applying advanced lean techniques to achieve Operational Excellence and the author of three books on the subject: Design for Operational Excellence: A Breakthrough Strategy for Business Growth,Creating Mixed Model Value Streams,and The Office That Grows Your Business – Achieving Operational...
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Donna Dunn
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Adrian Dunn
BP Lubricants
BP Lubricants
Adrian Dunn is currently Process Improvement Lead in BP Lubricants. He has worked in Continuous Improvement roles for the last 7 years including 4 years running the Global WorkOut Programme. Prior roles in BP include Cultural Transformation in Germany, Chief Executive of BP Fuels Marketing in Scotland, and leading an Order to Delivery Re-design...

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Elizabeth Edersheim
Author
Elizabeth Haas Edersheim is a strategic consultant who works both with Fortune 500 companies and private equity investors. Prior to founding her own firm, New York Consulting Partners, Edersheim was one of the first female partners at McKinsey & Company. Her previous book, McKinsey's Marvin Bower, illustrates the business life and ideals...
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Chris Edgington
Financial Services Industry Solutions Manager
Kofax
Chris Edgington is an Industry Solutions Manager at Kofax, focusing on Banking & Financial Services. Prior to joining Kofax, Chris was Senior Director of Global Operations for American Insurance Group (AIG), where he shaped the worldwide ECM strategy and implemented a Kofax Capture solution for the UK Property & Casualty unit.
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PEX Network Editorial
A collection of musings from the Editorial desk of the PEX Network.
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KiSSFLOW believes that you know how to solve your office chaos problems better than anyone else. That’s why they created a cloud-based platform to help business leaders create, modify, and use automated business applications. You can make each application with beautiful, easy-to-use, and modern technology. You get the functionality of high-...
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G. Edward
Senior Editor
Six Sigma/Process Excellence IQ
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Shady El Safty
Quality Manager
GM China
Shady is Quality Manager at General Motors China, Executive Director of ASQ-QMD Middle East, and founder of Auto-Dictionary. In 2012, Shady had been selected by Society of Automotive Engineering (SAE) as recipient of “2012 Young Industry Leadership Award” Shady’s strong work ethic is underscored by his commitment to education...
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Lizzie Epstein
Director of Application Platform Marketing
Appian
Lizzie Epstein is the Director of Application Platform Marketing at Appian Corporation. She has spent 9 years at Appian implementing, selling, and researching business process automation and rapid application development at government agencies and large enterprises around the world. Previously, she was a software engineer on various projects for...
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Raymond Ernst
John Sperling School of Business at the University
Raymond Ernst is a business consultant and researcher focused on quality management in health care technology.  His previous business research on Six Sigma, strategy, systems thinking and quantitative methods has been published in various journals.  Ernst has worked at the management level in the e-health industry and for Fortune 500...
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Natalie Evans
Digital Marketing Manager
PEX Network
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Peter  Evans
Quality Director
Virgin Media
Peter Evans is Quality Director at Virgin Media, where he has worked for the past two years.  Prior to Virgin Media Evans was at Cable & Wireless, and between 2000 and 2005 he worked at Vodafone UK Ltd. Before joining the telecoms industry Evans spent 11 years with GE Capital, first with Avis Fleet and then with GE Capital Aviation...
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PEX Network Events

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Charles Farina
Manager of Business Process Improvement
Essroc Cement Corp
Charlie Farina is Manager of Business Process Improvement at Essroc Cement Corp., the North America business unit of Italcementi Group, a €4.5 billion multi-national cement and building materials firm. At Essroc he’s responsible for implementing business process improvement capabilities across the company and for managing its...
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Erica Farmer
Erica Lynn Farmer is a process manager and Lean Six Sigma master black belt for a large service industry firm based in the United States. Ms. Farmer has held this position for 11 years. She holds a variety of professional designations, including: Certified Six Sigma Black Belt, Certified Master Black Belt, Certified Manager of Quality/...
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Ben Farrell
Director of Corporate Communications
Appian
Ben Farrell is Director of Corporate Communications at Appian. Ben has more than 20 years’ experience in technology communications, and has spent the last eight years leading Appian’s BPM and Application Platform market communications. Prior to Appian, Ben was Vice President at Horn Group, a leading technology...
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Mary Federico
Consultant
Mary Federico is an independent NYC-based consultant who specializes in helping organizations get better results from their Process Excellence initiatives through the use of organizational behavior principles and techniques. She has taught influence skills to hundreds of Belts across the globe and helped many initiative leaders with change...
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Mark Fendley
Continuous Improvement Manager
BMW Manufacturing
Mark Fendley is the Continuous Improvement Manager for BMW Manufacturing in South Carolina. BMW Manufacturing is a subsidiary of BMW AG and the sole global production site for the BMW X5, X6, and X3 vehicles. Fendley has more than 20 years of manufacturing management experience and 17 years of manufacturing and continuous improvement leadership...
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Kevin Filcik
Manager of Continuous Improvement Projects
Johnson Controls, Inc.
JCI’s team of over 500 full-time CI professionals use PowerSteering software to manage and report on its CI projects for over 500 manufacturing plants and facilities world-wide.  The CI teams track a variety of project types, including: Six Sigma, Lean, KT, Engineering VA/VE, as well as other operational improvement projects. ...
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Kimball Fink-Jensen
Principal
KAIZEN Institute New Zealand
Kimball Fink-Jensen is a principal of the KAIZEN Institute New Zealand. KAIZEN Institute is a global supplier of training and consulting services supporting organizations undertaking true kaizen development. It was founded in 1985 by Masaaki Imai, author of the seminal Lean books Kaizen and Gemba Kaizen. Fink-Jensen has been associated with...
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Lynda M. Finn
Statistical Insight
Lynda M. Finn founded Statistical Insight in 2003 to provide consulting and training services in the areas of business process improvement, Six Sigma implementation, Lean Enterprise, and specialized statistical approaches such as design of experiments and data mining. Prior to founding Statistical Insight, Ms. Finn worked for 19 years as a...
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Mike Fisher
Sr Director Lean Six Sigma, MBB
Best Buy
Mike Fisher is Lean Six Sigma Enterprise Capability Lead for global electronics retailer Best Buy. He is responsible for strategy, orchestration, and execution of enterprise business initiatives leveraging Lean Six Sigma. Prior to Best Buy, he was Director of Business Process Improvement (LSS) at Home Depot where he orchestrated Business Process...
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Sebastian Fleisman
Corporate Manager of Quality, Standards and Process Management
YPF
Sebastian Fleisman is Corporate Manager of Quality, Standards and Process Management at YPF. During his time at YPF Fleisman coordiated a global “Transformation Project” to create an up-to-date, optimized, efficient, flexible and integrated corporation with scalable processes, through business process management. He is dedicated to...
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Greg Flickinger
VPM & CE
Snyder's-Lance, Inc
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Jaime Flores-Lovo
Applications Development Technology manager
Department of Public Water (DPW)
Jaime Flores-Lovo has over 27 years experience working in a successful Information Technology career characterized by front-line positions with the City and County of San Francisco, and is currently serving as an Applications Development Technology manager for the Department of Public Water (DPW). In this role, Jaime manages multiple...
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Brian Flynn
Global CIO and Executive Vice President
Crawford & Company
Brian Flynn is responsible for Crawford & Company’s technology, including its strategic global systems roadmap, business intelligence and analytics, and worldwide innovation programs. With more than 30 years of experience in the technology field, Brian has proven success in developing and implementing technology and communications...
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Berndt Forssell
Volvo
Volvo
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Diane Francisco
Director of Client Solutions
Covance
Dr. Diane Francisco joined Covance six years ago in Madison, Wisconsin, where she led the Validation team in the Bioanalytical Chemistry group and was responsible for validating bioanalytical methods and supporting pharmacokinetic (PK) and toxicokinetic (TK) studies. Given her success with this team, she was soon asked to lead the Bioanalytical...
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Diane Francisco
Director of Client Solutions
Covance
Dr. Diane Francisco joined Covance six years ago in Madison, Wisconsin, where she led the Validation team in the Bioanalytical Chemistry group and was responsible for validating bioanalytical methods and supporting pharmacokinetic (PK) and toxicokinetic (TK) studies. Given her success with this team, she was soon asked to lead the Bioanalytical...
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Diane Francisco
Director of Client Solutions
Covance
Dr. Diane Francisco joined Covance six years ago in Madison, Wisconsin, where she led the Validation team in the Bioanalytical Chemistry group and was responsible for validating bioanalytical methods and supporting pharmacokinetic (PK) and toxicokinetic (TK) studies. Given her success with this team, she was soon asked to lead the Bioanalytical...
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Peter Franz
Managing Director for Business Process Management
Accenture
Peter Franz is the Managing Director for Business Process Management (BPM) at Accenture, responsible for the global team that helps clients translate strategy into execution using process as the critical link. Through Value-Driven BPM, Accenture helps organizations realize immediate value, deliver measureable results and establish a lasting BPM...
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Michael Fromberg
Australia Post
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Jens Fudickar
Head of Enterprise IT BPM Competence
Vodafone Germany
Jens joined Vodafone in 1999 and is driving the harmonization of Business Process Management projects in Vodafone’s Enterprise Business in Germany. Vodafone uses the BPM projects to support the digital transformation for the Enterprise Business. The transformation focuses the entire process chain including sales, order fulfillment,...
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Sascha Fuhren
E-bay
E-bay

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John G. Tesmer
Manager, Open Standards Research
APQC
John G. Tesmer is Manager of Open Standards Research at APQC. He is responsible for the management and development of the Process Classification Framework, including the introduction of 10 industry-specific frameworks in partnership with corporate sponsors such as IBM. Prior to joining APQC in March 2006, John was a project manager...
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John G. Tesmer
Manager, Open Standards Research
APQC
John G. Tesmer is Manager of Open Standards Research at APQC. He is responsible for the management and development of the Process Classification Framework, including the introduction of 10 industry-specific frameworks in partnership with corporate sponsors such as IBM. Prior to joining APQC in March 2006, John was a project manager...
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Gina Gabriel
Operational Improvement Advisor
Novant Health, Presbyterian Healthcare System
Gina Marie Gabriel has worked in the Lean Six Sigma field for the past 10 years. Prior to joining Novant Health in late 2006, her experience was in manufacturing organizations. Her current role at Novant and the Presbyterian Hospital system is as an Operational Improvement Advisor, focusing on process improvement efforts within the Emergency...
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Michelle Gabriel
Michelle was one of the original Motorolans to learn about SPC in the early '80s, prior to the invention of the Belt System.  As an Operations Manager using these lean and six sigma tools with her teams and her suppliers, she was able to make significant cost savings and leadtime improvements in a variety of industries from...
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Chris Galante
Process Improvement Leader
CDG, a Boeing subsidiary
Chris Galante is Process Improvement Leader, Boeing Enterprise Lean Coach, and Employee Involvement Facilitator for CDG, a subsidiary of The Boeing Company.  In these roles he promotes and teaches Lean+, Lean principles, and has led numerous Lean classes and hands-on workshops both internal to CDG, Boeing and as an external consultant....
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Kevin Gannon
Kevin Gannon is a recent college graduate and aspiring journalist. He enjoys covering topics in technology and education and is looking forward to starting a blog of his own.
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Vijay Ganti
Director Strategy and Marketing
EMC
Vijay Ganti is Director of Strategy and Marketing at EMC’s Information Intelligence Group. Vijay has more than 12 years of experience in technology spanning networking, video, security and enterprise software. Prior to joining the Information Intelligence Group, Vijay was a member of the Corporate Strategy group at RSA, where he led RSA...
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Pablo2
Euroports
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Pablo Garcia
Euroports
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Chris Gardner
Director, Performance Improvement
APQC
Chris Gardner is director, performance improvement, at APQC. He is responsible for APQC’s performance measurement and process management practice. In this role, he coordinates business development, resources, and delivery. In addition, Gardner supports all APQC product areas in serving their clients in the improvement of business...
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Steven Gargano
Senior Managing Director and Head of Product Development and Customer Suppo
U.S. Bancorp Fund Services
Steven Gargano is the head of Product Development and Customer Service at U.S. Bankcorp Fund Services.  Steven specializes in creating financial and operation efficiency through innovation.  Before completing the Program for Leadership Development at Harvard Business School, Steven became a CPA and completed his undergraduate work at...
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Robert Gascho
Industry Analyst, Energy
OpenText
Rob Gascho is the Industry Analyst for the Energy Sector at OpenText.  In this role, he is responsible for developing the strategy for business solutions that meets the needs of our Energy Sector customers. His experience includes: managing the Software Solutions Centre for AMEC Engineering, and implementing solutions for British...
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Adi Gaskell
Communities Engagement Manager
PEX Network
Adi Gaskell is communities engagement manager for PEX Network and a regular contributor to Social Business News, Technorati and Professional Manager magazine. He  also manages PEX Network’s LinkedIn Group  of over 10,000+ members.
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James Gauci
RailCorp
James Gauci is a certified Lean Six Sigma Master Black Belt, having been involved in the use of these methodologies for the last 12 years. Gauci was initially introduced to Six Sigma during his 17 year career at General Electric’s (GE) Consumer Finance and Insurance Services Asia Pacific operations. Hailing from an operations background,...
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Pat Geary
CMO
Blue Prism
Pat is Chief Marketing Officer of Blue Prism, the Operational Agility Software Company and is a founding member of the Operational Agility Forum – the member’s only forum for Operational Change Professionals. Pat will be facilitating the Webinar  and will be putting questions to Richard and Dave.
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Krassimir Genov
Senior Product Manager
Pegasystems
Krassi Genov manages all marketing related activities for Pega Cloud. Product marketing evangelist and a blogger, Krassi brings an extensive background in market analysis, competitive and market intelligence, strategy development and knowledge management. Krassi has served in senior marketing roles with a number of technology companies, both...
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Mark George
Accenture
Mark George is a Managing Partner and Global Practice Leader of the Operations and Process Transformation practice in Accenture’s Operations Business Domain. As a global Practice Area lead, Mark has responsibilities for key Business Services and Transformational Outcomes. He works with other senior executives in the Business Domain, the...
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Mark George
Accenture
Mark George is a Managing Partner and Global Practice Leader of the Operations and Process Transformation practice in Accenture’s Operations Business Domain. As a global Practice Area lead, Mark has responsibilities for key Business Services and Transformational Outcomes. He works with other senior executives in the Business Domain, the...
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Anu George
Head – Morningstar Excellence
Morningstar, Inc.
Anu George is the Head – Morningstar Excellence at Morningstar, Inc., a leading provider of independent investment research. Her responsibilities include providing a strategic direction to the continuous improvement, quality & excellence initiatives at Morningstar. She has successfully led the LEAN transformation at Morningstar & is now...
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Vikas Gera
Worldwide Quality Head Global Business Services
Hewlett Packard
Vikas Gera heads the Global Quality team for the Global Business Services (GBS) group for Corporate Administration & Shared Services Business Unit of Hewlett Packard worldwide. He has close to 19 years of experience in Indian as well as multi-national companies in manufacturing (consumer durables) and the ITES/BPO domain. He is a...
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Mark Gershon
Mark Gershon is a Project Management and Six Sigma Consultant and Trainer. He is the owner of the World Class Training Institute and Professor at Temple University
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Mayukh Ghosh
Process Improvement Specialist
Mayukh Ghosh is a Process Improvement Specialist with a global specialist in energy management in a supply chain setting. Ghosh is a Six Sigma Black Belt and Lean Master with a master’s degree in industrial engineering from Iowa State University. Ghosh has several years of diversified experience in manufacturing, quality and process...
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Gerry Gibney
Senior Strategist, Financial Services
OpenText
Gerry Gibney is the Senior Strategist, Financial Services, at OpenText, where he provides ongoing insight into Enterprise Information Management for the financial services sector. Gerry brings a wealth of knowledge from over 25 years of industry experience within financial services, working with global brands such as Chase Manhattan and the...
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Colin Gibson
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Rowan Gibson
Global Business Strategist, Author and Expert
Radical Innovation
Rowan Gibson is a global business strategist, a bestselling author and an expert on radical innovation. His last book Rethinking The Future (Nicholas Brealey Publishing) is an international best-seller, published in over 20 languages, which has sold hundreds of thousands of copies worldwide. Over the last two decades, Gibson's...
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Erik Gillet
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Shayne Ginder
Director of Process Excellence
Sunrise Senior Living
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Howard Gitlow
Professor, Department of Management Science
University of Miami
Dr. Howard Gitlow is a professor for the Department of Management Science at the University of Miami and the Executive Director at the Institute for the Study of Quality. He is also a Fellow at the American Society for Quality and a Six Sigma Master Black Belt.
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Rupert Glover
Rupert Glover's main role is to connect and engage with senior-level members of the PEX network and community. Leader-to-leader discussions such as the Corporate Leaders Boardroom Meetings have become an integral part of PEX events and Rupert is always looking for thought leaders and practitioners to contribute to the discussions that take...
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3Gig
3Gig
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Gary Godfrey
Managing Partner
Accenture
Mr. Gary Godfrey is a Partner in Accenture’s Operations Practice and is based in its Atlanta office. He is the Managing Partner for Accenture’s Global Integrated Fulfillment practice. His areas of expertise include: supply chain strategy; network design; managed supply chain services; supply chain transformation; transportation...
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Reg Goeke
Market Value Solutions
Principal and founding partner of Market Value Solutions (MVS), Dr. Reg Goeke has consulted on marketing, competitive strategy, and business process improvements for such companies as Thrivent Financial, Dunn and Bradstreet, the Principal Financial Group, the Caterpillar Inc. Worldwide dealer network, Case New Holland, Southern Companies and other...
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Reg Goeke
Principal
Market Value Solutions
Principal and founding partner of Market Value Solutions (MVS), Dr. Reg Goeke has consulted on marketing, competitive strategy, and business process improvements for such companies as Thrivent Financial, Dunn and Bradstreet, the Principal Financial Group, the Caterpillar Inc. Worldwide dealer network, Case New Holland, Southern Companies and other...
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Rani Goel
Sr. Director
SAP
Rani Goel is global senior director for SAP Analytics Strategic Product Marketing with focus on Telecommunications and Financial Services industries. Her responsibilities include the development of industry services business intelligence strategies, marketing plans, and initiatives in key solution areas. In this role, Rani frequently interfaces...
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Adam Golden
Co-founder and Principal
Major Oak Consulting
Adam Golden is a Co-Founder and Principal of Major Oak Consulting.  Adam has more than twenty years of leadership experience in line management, consulting and project management across a variety of areas including Operations, Finance, Payroll/Human Resources and IT strategy, outsourcing, business process redesign, shared services and...
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Chris Goldsberry
Corporate Development Associate
EDP Renewables (EDPR)
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Thomas J. Goldsby
Associate Professor of Supply Chain Management
University of Kentucky
Dr. Thomas J. Goldsby is Associate Professor of Supply Chain Management at the University of Kentucky. He has held previous faculty appointments at The Ohio State University and Iowa State University. Goldsby holds a B.S. in business administration from the University of Evansville, an M.B.A. from the University of Kentucky and a Ph.D. in...
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Shawn Goldsmith
North America Demand Generation Manager
Bonitasoft
Shawn leads North America demand and lead generation efforts at Bonitasoft.  He previously worked at Oracle where he built and implemented Oracle's social selling training program.  www.linkedin.com/in/shawngoldsmith/
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Beth Gollogly
Vice President of Business Process Improvement
Iron Mountain
Beth Gollogly is Vice President of Business Process Improvement at Iron Mountain (IRM). She is tasked with establishing a process-focused capability, promoting a culture of customer-centered process excellence, technology adaptation and performance metrics management. Prior to joining IRM, Beth spent 4 years as VP, Business Transformation at IBM...
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Elisabeth Goodman
RiverRhee Consulting
Owner
Elisabeth Goodman is the owner and principal consultant of RiverRhee Consulting, a company that uses process improvement and knowledge management to help business and project teams work more effectively to meet today’s challenging objectives. She has 25 years’ experience in Pharmaceutical R&D where she has held Information and...
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Lou Gorga
CEO
Six Sigma Solutions, Inc.
Lou Gorga has held senior management roles in for-profit and not-for-profit organizations for more than three decades. His experience as a senior manager and corporate officer of publicly traded healthcare firms has provided insight into improvements that have been translated to the not-for-profit sector. He was the Chief Operating Officer of...
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Rudy Gort
Lean Construction Manager, MSc. MBA
Heembouw
Rudy Gort  has been Lean Construction manager for Heembouw since 2008. He is also responsible for integrating Safety, Health & Environment issues into the business process (ISO, VCA, FSC, CO2). He studied Building Technology at the Delft University of Technology (1996) and worked for CSC as a consultant where he was...
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Ian Gotts
Vice President
TIBCO
Thought provoking, challenging and often outspoken, Ian Gotts questions the status quo. It is not to prove a point, but to incite action. His unique way of thinking about business and presenting them often uncovers insightful, simple and implementable solutions.Founder & CEO: Q9 Elementswww.q9elements.comProcess Knowledge in the cloud
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John W. Moran & Grace L. Duffy
Grace L. Duffy, CMQ/OE, CQA, CQIA, CSSGB, CLSSMBB provides services in organizational and process improvement, leadership, quality, customer service and teamwork. Her clients include government, health care, public health, education, manufacturing, services and not-for-profit organizations. Duffy holds a master’s in business administration...
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Matthew Gracie
Matthew Gracie is the MD of McKnight Gracie Management Consultants and has consulted with many of the world’s leading companies over the past 15 years. Matthew has supported many Executive teams in their quest for Business Improvement and has trained, coached and certified several hundred Project Leaders (Black & Green Belt) and...
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Adrian Grant
Adrian Grant is a Master Black Belt and trainer with ‘LSSUnlimited.com’.  He has worked in deployment and coaching roles in Financial Services (mainly European Investment Banks) throughout his career.
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David Grant
Chief Data Officer
Lloyds Bank
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David Grant
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Marc Gray 2
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Lean Journal
Lean Journal
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Jonathan Gray
Vice President
Hitachi Consulting
Jonathan Gray is responsible for the delivery capability of the EMEA industrials practice within Hitachi Consulting. His 15 years of management consulting experience is complimented with time spent in industry and in his early career, finance. Actively leading client engagements and consulting teams across the sector; Jonathan specialises in...
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Ron Green
Director of Process Excellence
Port of Virginia
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William Greenwald
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Dominic Greenwood
Chief Operating Officer
Whitestein Technologies
Dr. Dominic Greenwood is Group Chief Operating Officer with Whitestein Technologies AG, a Swiss company with process management, logistics, and telecommunications products employing goal-oriented real-time optimization. Dr. Greenwood is an IT business and technology leader with 15 years of experience in bringing the latest technology...
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Carla Gregory
Senior Principal
NEOS
Carla brings over 25 years of consulting experience in the business process management, organization development and operations efficiency spaces. Since joining NEOS in 2011, Carla has established and currently leads the Business Consulting practice area. She is also responsible for internal operations, engagement delivery and execution, and...
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Jim Griffeth
Director of Product Marketing
Pegasystems
Jim Griffeth has over 20 years’ experience in information technology and is responsible for product marketing of the Pega 7 Platform and Operations offerings at Pegasystems.
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Marcelo Grimaldi
Coordenador de Processos
Canais Globosat
Marcelo Grimaldi is Process Coordinator at Brazilian cable and satellite TV service Globosat. He has 16 years of career in positions related to Quality, Six Sigma Methodology and Process Management (Shell Brazil, General Electric, Intelig Telecom, Telemar Norte Leste and Globosat). He has also taught Quality management at the Project Management...
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Michael Grogan
CCBRT
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Beau Groover
Master Black Belt and Continuous Improvement Leader
RockTenn Company
Beau Groover is a master black belt and continuous improvement leader within the Folding Carton division of RockTenn Company. RockTenn is one of North America’s largest producers of corrugated and consumer packaging and recycling solutions, with annual net sales of approximately $10 billion. Mr. Groover has been employed by the company...
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The Quality Group
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The Quality Group
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The Quality Group
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The Quality Group
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The Quality Group
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The Quality Group
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Adam Grunwerg
Founder
ARG Media
Adam is the founder of a digital media agency, ARG Media, that runs popular sites in the education, finance and gaming industry. In 2012, Adam also set up an internet marketing consultancy, Searchable Online Marketing, which provides a range online marketing services to start-up businesses in London. Adam has extensive experience marketing...
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Remi Guillemette
Business Process and Continuous Improvement Manager
CAE
Remi Guillemette has been on a mission to create a continuous improvement culture at CAE in Australia for the past 2 years. After obtaining a Bachelor of Engineering in 1995 from University Laval in Quebec, Canada, Remi started his career as a simulation software engineer at CAE’s headquarters in Montreal, Canada. In 1999 Remi moved to Australia...
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HR & Talent Director
IQPC UK
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Yr Gunnarsdottir
OE / CI Process Leadership
Shell International
Ýr has 20 years experience of leading business strategy and process & performance management initiatives. She has been on the front line in developing Continuous Improvement and Operational Excellence approach within multiple Fortune 500 companies. Enabling them to enhance and align strategy, business planning and KPIs with the reality of...
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Ýr Gunnarsdóttir
Royal Dutch Shell
CI/Process Leadership
Ýr Gunnarsdóttir  has over a decade’s experience of leading business strategy and process & performance management initiatives. While at TIBO/Nimbus she was instrumental in developing the Lean Management and Operational Excellence approach with a large number of global clients, enabling them to enhance and...
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Ýr Gunnarsdóttir
Royal Dutch Shell
CI/Process Leadership
Ýr Gunnarsdóttir  has over a decade’s experience of leading business strategy and process & performance management initiatives. While at TIBO/Nimbus she was instrumental in developing the Lean Management and Operational Excellence approach with a large number of global clients, enabling them to enhance and...
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Abhijit Gupta
Head of Client Access and Trade Finance Application Services, Global Bankin
Deutsche Bank
Abhijit Gupta is head of Application Services in Global Banking IT for Channels, Client On-boarding & Service and Trade Finance Solutions at Deutsche Bank. Based in Singapore, he is also the regional head of Global Banking IT for the Bank in Asia Pacific. He has more than eighteen years of experience in the IT and finance industry and has...
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Gupta Yogesh
Associate Director
Navigant
Dr. Yogesh Gupta is an Associate Director in the Strategy and Operations' Performance Improvement team within the Energy Practice. Yogesh brings more than 13 years of strategy, operations, commercial and transactional experience with a specific focus on business and strategy consulting, capital project excellence, operational readiness...
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Sanjay Gupta
Continuous Improvement Leader
Momentive Performance Materials
Accomplished leader, known for delivering results, Sanjay has experience with four extremely successful Lean Six Sigma (LSS) deployments, along with 15 years of progressive responsibility and certification as a Master Black Belt. Adept at implementing or extending a Operational Excellence program (COE), Lean Manufacturing, Kaizen,...

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Bertan Halil
Bertan Halil develops strategic content marketing campaigns for companies wanting to engage process excellence professionals. He has over 10 years experience in both B2B and B2C marketing across print, TV, direct marketing, digital & social media platforms. Bertan has developed campaigns for some of the UK's largest brand names, including...
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John S. Hamalian
Owner
Sustainable Organisational Excellence
John S. Hamalian has over 20 years of experience at General Motors and Dell, specializing in Lean Management, Business Improvement, Strategy and Organizational Development. With assignments based in the USA, China, Korea, India and Singapore, culminating in 2 Asia-Pacific Regional Director positions, John has thrived in global and culturally-...
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Author & Business Consultant
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Kris Stark and Hank Sanftleben
Delphi Corporation
Kris Stark is the Business Process Excellence Manager for Delphi Electronics Group and has been in this position since September 2007.  Before being named to her current position, Stark held several positions within Delphi Electronics Group, including Quality Metrics Manager, Quality Science Manager and Continuous Improvement/Lean Manager....
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Paul Harmon
Executive Editor
Business Process Trends
In addition to his role as Executive Editor and Founder of Business Process Trends, Paul Harmon is Chief Consultant and Founder of Enterprise Alignment, a professional services company providing educational and consulting services to managers interested in understanding and implementing business process change.   Harmon is a noted consultant...
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Liam Harrington
Partner
Oliver Wight
A consultant for over 29 years, Liam provides practical change management to companies implementing Business Excellence processes. He specialises in Sales and Operations Planning, Integrated Business Planning, Demand Management, Product Management and Supply Management. He is an innovator in most of these processes. Liam has been a Senior...
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Amy Harris
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Darren Hart
Chief Information Officer
Alpha Card
Darren Hart has an extensive background working in Blue Chip industries including IBM, Ernst & Young and currently Alpha Card – a joint venture between American Express and BNP Paribas Fortis.
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Bill Hathaway
President and Founder
MoreSteam.com
Bill Hathaway is President and founder of MoreSteam.com, which was launched in February of 2000 as an Internet-based process improvement learning portal. Prior to creating MoreSteam, Hathaway spent 13 years in manufacturing, quality and operations management. After 10 years at Ford Motor Co., Hathaway then held executive level...
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Duncan Haughey
Project Smart
Duncan Haughey, PMP is the editor of Project Smart, the project management resource that helps managers at all levels to improve their performance. Project Smat provides an important knowledge base for those involved in managing projects of all kinds. With regular updates it keeps you in touch with the latest project management thinking.
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carleen
Senior Account Executive
Pegasystems
As a Senior Account Executive at Pegasystems, Carleen is responsible for supporting Pega's Insurance clients throughout their transformational journey to becoming Digital Enterprises. Leveraging her 12+ years of industry experience she helps Pega clients achieve their most strategic objectives by maximizing Pega’s Build for Change technology.
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Rick Haynes
Director of Client Services
Smarter Solutions
Rick has more than 20 years’ experience in project management, training, applied statistics, engineering, and customer support. He holds multiple certifications at all levels of Lean Six Sigma from Champion, Master Black Belt down to Yellow Belt.  In his prior role, he was employed by Bettis Atomic Power Laboratory as a Principle...
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Timothy Haïdar
Tim Haïdar is the Editor in Chief of Oil & Gas IQ, a media portal focussing on issues across the hydrocarbon sector. Prior to working for Oil & Gas IQ, Tim has worked extensively in broadcast and online media and has appeared as an oil and gas expert on Channel 4 and BBC News in the UK.  
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Paul Hebert
Managing Director
i2i
Paul Hebert is the Managing Director and lead consultant for i2i and widely considered an expert on motivation and incentives. Hebert authors the highly-rated blog Incentive Intelligence. Hebert has been quoted in USA TODAY, has published whitepapers and articles for HRM Magazine, is a contributing author on the Fistful of Talent blog, has been a...
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Randy Heffner
Vice President and Principal Analyst
Forrester Research
 Randy is a leading expert on architectures and design approaches for building enterprise applications that are secure and resilient in the face of continuous business and technology change. For seven years, Randy has been a driving force for Forrester's research on application architecture trends, concepts, patterns, and best practices...
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Abby Heller
APQC
APQC
Abigail Heller is a research specialist at APQC.
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Andy Hendry
CIO
MatsSoft
Andy is a founder of MatsSoft who has been personally involved in multiple customer projects since the birth of the MATS iBPM Platform.  Andy is chief architect of the MATS platform and has personally been involved in multiple MATS customer projects since 2004.
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Rick Hepp
Executive Director, Operational Excellence
Bristol-Myers Squibb
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Process Management & Segment Transfers
Credit Suisse
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Diana Hernandez
Emblem Health
Emblem Health
I was born in Ecuador the daughter of two Spanish speaking parents Estuardo and Orfelina Hernandez. My four sisters and I came to the US in the late 70s with my parents, and we attended elementary school, high school and college in New York City. I graduated from the school of business at Baruch College with a Marketing Management degree, and...
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Stephen Herndlhofer
Head of Data Services
Yorkshire Water
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Online Marketing Manager
IQPC
Allie Herzog is the Online Marketing Manager for the International Quality and Productivity Center (IQPC). IQPC provides business executives around the world with tailored practical conferences, large scale events, topical seminars and in-house training programs, keeping them up-to-date with industry trends, technological developments and the...
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James Heyman
Head of Industry Solutions
EMC
James Heyman is Head of Industry Solutions for EMC Document Sciences. Leveraging more than 15 years of experience in the field of technology, including 10 years with Document Sciences, James oversees solution outreach to key vertical industries including Financial Services and Insurance. Prior to re-joining EMC Document Sciences, James was the...
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Bisk Education, Notre Dame
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Rod Hill
Master Black Belt, Manager
JEA
Rod Hill is the Six Sigma Master Black Belt, Manager for JEA.  Beginning work in manufacturing in 1970 as a Machine Operator, his career encompasses most disciplines of competitive enterprises.  He received a Bachelor of General Studies degree from Furman University and continues to study competitive management for businesses. ...
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Henry Hilska
Director, Strategy Practice
Financial Services Consulting Virtusa
Henry Hilska is a Director and senior consultant to Capital Markets participants including banks, broker-dealers and other financial services organizations.  He provides strategic consulting, including the development of business transformation initiatives business plans, process improvement regulatory compliance and strategic technology...
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Justin Hitt
Strategic Relations Consultant
JWH Consolidated, Inc.
For more than a decade, Justin Hitt has helped technology services firms increase sales performance using engineering processes to improve business development and profits. As a Strategic Relations Consultant, he helps firms better utilize technology in their selling efforts, improving their marketing accountability and customer retention. Hitt...
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Joe Hnilo
Fujitsu America, Inc.
Vice President, Software Business
Joe Hnilo directs Fujitsu’s Interstage software business unit and is responsible for its middleware, BPM, and XBRL software products.  His background spans more than twenty-five years’ experience with a wide range of enterprise application software and infrastructure technologies.  Previously he has held key leadership positions in...
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Barbara Hodge
SSON Online Editor
SSON
Barbara Hodge is SSON's online editor and is responsible for ensuring the website reflects the very best in case studies, news, interviews and thought-leadership to answer all your needs. She has been with SSON for over 10 years.
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Steve Hodlin
Principal
Steven Hodlin & Associates
Steve Hodlin is principal of Steven Hodlin & Associates. Previously he was Vice President of Business Excellence at DST Output. DST Output has been a recipient of Industry Week’s Top Ten Best Plants in North America three times. Steve has led quality, productivity and process improvements in numerous industries, including...
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Richard Holland
Vice President, Europe & India Operations
TBM Consulting
A lean practitioner since 1995 and a Six Sigma Master Black Belt, Richard Holland has over 15 years experience in implementing LeanSigma® in many industries including process, manufacturing and service industries. Prior to joining TBM, Richard started as supply chain director and became divisional vice president of operations at Whirlpool...
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Mick Holly
SBTI
Vice President Strategy
Mick has over 30 years experience in helping leaders design and implement strategic change programs yielding hundreds of millions of dollars in benefits through top line growth and bottom line cost reduction.At SBTI he works with leadership teams to deliver breakthrough outcomes that are visible in the financial statements and tangible...
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Eva Holmes
Six Sigma Deployment Manager
Tube Lines
Eva Holmes is the Six Sigma Deployment Manager in Tube Lines, managing an extensive Six Sigma program delivering 50+ process improvement projects annually. Holmes’ managerial skills and expertise were developed through successfully setting up and managing new leisure facilities. She has worked for over 17 years in business improvement and...
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Melissa Holmes
Business Solutions
Mainfreight USA
Since she joined Mainfreight USA in 2008, Melissa has grown through and with the company. She currently specializes in domestic IT products with a heavy focus on business engagement. A key member of the Mainfreight USA team, she played an integral role in the successful development, deployment and maintenance of new Domestic Freight Management...
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Richard Holmes
Chief Operating Officer
Promapp Solutions
Richard Holmes is the Chief Operating Officer at Promapp Solutions, a cloud-based provider of business process management software that makes it easy for organisations to create, access, improve and share business processes.  With an extensive background in accounting and business transformation, Richard has helped many organizations around...
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Melissa
Business Solutions
Mainfreight USA
Since she joined Mainfreight USA in 2008, Melissa has grown through and with the company. She currently specializes in domestic IT products with a heavy focus on business engagement. A key member of the Mainfreight USA team
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Adam Hoover
Senior Solution Engineer
QuickBase
Adam is a passionate proponent of the QuickBase philosophy to make complex processes more manageable. As an advocate for continuous improvement, Adam leverages his experience with customers, as well as his history working for both large and small organizations, in order to create, gain, and provide new insights to an increasingly diverse community...
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Li Huang
IT Director
AutoNation
Li is AutoNation’s IT Director for PMO, Process Development, and QA. She works with business teams, IT teams, and technology partners to provide project related and business process related management, guidance and support.  Li received her MBA degree from University of Miami and is a Lean Six Sigma black Belt and certified Project Management...
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Tina Huesing
Director of Six Sigma, EMEA Region
Motorola
As the Corporate Master Black Belt for Motorola, Tina Huesing leads business improvement efforts for Motorola's businesses in Europe, the Middle East and Africa (EMEA). She works with the general managers and their staff to identify improvement opportunities, select Green Belt and Black Belt candidates, organize training and implement...
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Kim Huggins
Senior Principal
CLG
Kim is a nationally recognized consultant, speaker and author in the area of understanding the generations. Her book, GENerate Performance! Unleashing the Power of a Multigenerational Workforce has been cited as an invaluable leadership tool for any business wanting to attract and retain talent. Kim’s diverse background includes holding...
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Nigel Hughes
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Mark Hughes
Vice President
Hitachi Consulting
Mark is responsible for partnering with leading industrial businesses to help them achieve sustainable and profitable growth.  He has 25 years experience in manufacturing management and operational and strategy consulting. He has helped transform the performance of leading industrials clients by designing and implementing large scale...
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Joe Hulseman
Lean Six Sigma Master Black Belt
Avis Budget Group
Joe has 25 years of Performance Excellence experience, last 5 years as with the Avis Budget Group in Parsippany, NJ.  Other companies included Ernst & Young, Honeywell, Rudolph Technologies, and Solo Cup Company.  Joe is primarily responsible for the Project pipeline, Lean Six Sigma training and process methodology at ABG. 
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Matt Hunoval
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Brian Hunt.
Freelance Consultant
Brian Hunt is a UK-based freelance consultant who specializes in simplifying the language and concepts within process improvement to make them accessible to the widest range of people in an organization. He passionately believes that sustainable and effective process improvement has to be driven by the frontline or factory floor workers, and the...
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John Hunter
Blogger
Curious Cat Blog
John Hunter combines technology with management expertise to improve the performance of organizations. He has served as an information technology program manager for the White House Military Office, the Office of Secretary of Defense Quality Management Office and the American Society for Engineering Education. John was one of 12 people...
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Ed Hutt
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Robert Hutter
Founder and CEO
PROLOGICS
Robert Hutter is the founder and CEO of PROLOGICS, a vendor of BPM products and services. He studied Software Engineering at the University of Applied Science in Hagenberg (Austria) and started working as a process and workflow management consultant in the banking and insurance business after his graduation. Today, he advises large and medium size...

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Aravind Immaneni
Head of Deposit Operations
TD Bank
Special guest speaker: Aravind joined TD Bank in February 2011 as head of Operations for the Deposits Business. His responsibilities include various operational functions that support the bank’s $170+ Billion in Deposits. He is also responsible for Distribution, Mail and Print services (Statements) for all businesses in TD Bank. Aravind...
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Conrad Ingram
Senior Management Consultant
Major Oak
Conrad Ingram is a Senior Management Consultant at Major Oak Consulting, specializing in process excellence, business improvement and change management. Conrad’s expertise lies in process reengineering through fact based and facilitation based approaches, working closely with front-line staff to perform current state assessments, build...

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Steve Jacobs, M.A.
Non-Executive Chairman and Senior Partner
CLG
Steve Jacobs has developed a successful track record of results and culture change across a range of corporate situations. Clients trust him to provide quality leadership, coaching, mentoring and implementation strategies that lead to sustainable change. As a CLG executive coach, consultant, and Senior Partner, Steve works with high-level...
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Greg Jacobson
KaiNexus
KaiNexus
Greg graduated from Washington University in St Louis in 1997 with a BS in Biology.  He attended Baylor College of Medicine from 1997 to 2001.  From 2001 to 2004, he completed a residency in Emergency Medicine at Vanderbilt University Medical Center where he then stayed on as faculty.  Starting in 2004, it was his observation and...
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Vinod Jain
Transformation Specialist, VP
BNY Mellon
Vinod Jain is a strategist at BNYMellon in Asset Servicing Business. Presently, he is responsible for managing regulatory resolutions strategies, revenue control, global pricing re-engineering and optimization projects towards $50M incremental savings. His responsibility includes successful implementation of centralized pricing and revenue...
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Megan James
Summit Director
IQPC
Megan James is primarily responsible for the content and development of both European and North American Lean Six Sigma and Process Excellence Summits. Her role includes primary research, program development, speaker selection and event execution for a senior level business executive and process improvement audience. Having worked on the...
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Craig James
Six Sigma Master Black Belt
Allstate Management Consulting Services
Craig Jamesis a Six Sigma Master Black Belt for Allstate Management Consulting Services.  He has been with Allstate Insurance for 13 years with prior positions at the Allstate Research and Planning Center and in Human Resources.  Craig received his Ph.D. in Psychology and Industrial Engineering at the University of Wisconsin-Madison,...
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Ian James
Principal
The Process Consultant
Ian is a highly experienced independent process consultant. With over 20 years in this field both as a manager in GE, business owner and as a consultant he brings a unique perspective to the art and science of business process management.
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Lucy James
Lucy has worked with the PEX Network for several years, producing PEX Week USA on several occassions. She has a great deal of experience producing and managing large scale, international business-to-business events. Her expertise include close industry research & analysis, writing engaging commercial content, building meaningful...
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Steve Towers and James Dodkins
Steve Towers is CEO and Founder of of www.bpgroup.org , a network for Business Process Management & Performance professionals. He is one of industry's noted experts in Advanced Business Process Management (BPM) and Performance transformation. A noted leader Steve works as a mentor, coach and consultant and has helped pioneer through...
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Peter Jan
Director Global Data Quality
Morningstar, Inc.
Peter Jan is director of global data quality for Morningstar Data Division, responsible for data quality assurance program which includes independent data audits, benchmarking, KPI measurements, and data hotline compliance. Jan joined Morningstar in 2007 as a member of the data quality team. Before joining Morningstar, Jan was an accounting...
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Sonja Armbruster, John W. Moran & Jane Shirley
Sonja Armbruster, MA, Director of Public Health Initiatives for Wichita State University’s Center for Community. John W. Moran, Ph.D. is a Senior Quality Advisor to the Public Health Foundation and a Senior Fellow at the University of Minnesota, School of Public Health in the Division of Health Policy and Management. A member of PHAB...
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Fred Patton and Janice Pini
A Division of HCA Healthcare
Integrated Regional Laboratories
Fred Patton, CQM, MBB is Director of Quality Assurance and Master Black Belt for Integrated Regional Laboratories, a division of HCA Healthcare, the largest network of hospitals in the United States. Patton has over 25 years as a quality leader, consultant and project manager. Janice Pini, MT NCASup is the Quality Assurance and Point of Care...
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Frank Jansen
Chief Creative Officer
Kosanuq
Frank is a lawyer specialized in translating regulatory compliance demands into the business processes of medium sized corporations in the Benelux, Germany and England and proud partner of AuraPortal for the mentioned regions.
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John Jarrett
Director, Business Process Management
AGF Trust Company
John Jarrett has over 20 years of experience working in the financial services industry across retail banking and head office environments. His primary area of experience is with loan origination and servicing for the independent financial planner and mortgage broker channels. Since 2007, John has led AGF Trust’s BPM program. His role is...
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Len Javinett
Director, Enterprise Lean Six Sigma
CIGNA
Len Javinett joined CIGNA HealthCare in January 2001 to run its “Rapid Solutions Center,” CIGNA’s location and method for designing and facilitating large scale, cross-functional meetings for developing business strategies and for solving problems. Early in 2003, Javinett helped launch CIGNA's Lean Six Sigma...
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Richard Jeffery
Co-Founder
AOM International
Richard Jeffery is the joint founder and managing director of Active Operations Management International (AOMi) and an expert in service operations management. Richard started his career with PA Consulting Group, before moving to Coopers and Lybrand and specializing in organization, change management and operational effectiveness. He joined...
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Jenkins
Amanda Jenkins is lucky to work with a fantastic team of Operations Managers, all of whom make the magic happen across the entire portfolio of events in all industry sectors, including PEX Network. As an elder stateswoman of IQPC, she has seen the PEX Network evolve from a handful of Balanced Scorecard events, into the global Process Excellence...
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Lorelei Jensen
Head of Strategic Business Solutions
Old Mutual South Africa
Lorelei Jensen has been in the financial service industry for over 20 years with roles ranging from Underwriting, setting up and managing contact centers and Business Development. Now she heads up the business architecture for the service organization. Lorelei holds a Master’s degree in business administration.
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Poorani Jeyasekar
Poorani Jeyasekar is a workforce development professional with an engineering background. She uses a combination of quality tools and performance improvement techniques to solve organizational problems. She has worked in multicultural environments and her expertise includes process improvement, needs analysis, job and task analysis, e-...
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Sonja Armbruster & John W. Moran
Sonja Armbruster, MA, Public Health Initiatives Coordinator for Wichita State University’s Center for Community Support and Research and consultant for the Public Health Foundation; Co-Convener of the Visioneering Wichita Health Alliance 2009 – Present, Member and past chair of NACCHO’s MAPP Workgroup, PHAB Site Visitor, and...
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Ron Bialek, Harry Lenderman & John W. Moran
Ron Bialek, MPP, President, Public Health Foundation (PHF), Harry Lenderman, Ed.D. consultant for the Public Health Foundation, John W. Moran, MBA, Ph.D., CMC, CMQ/OE, and CQIA, is a Senior Quality Advisor to the Public Health Foundation and a Senior Fellow at the University of Minnesota, School of Public Health in the Division of Health Policy...
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Darren Johnson
Kodak
Kodak
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Lou Johnson
Technical Training Specialist
Minitab
Lou Johnson is a technical training specialist at Minitab Inc., the world’s leading provider of software and services for quality improvement and statistics education. Johnson brings 28 years of process engineering and Six Sigma experience to his role as a Minitab trainer. As a Master Black Belt for Corning, Inc., he led a Six Sigma...
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Amy Jones
Alstom Power
Alstom Power
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Andy Jones
Software AG
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Steven H. Jones
Lean Six Sigma Master Black Belt
Siemens
Steven H. Jones received his certification as a Lean Six Sigma Black Belt by the George Group while employed at the Xerox Corporation. He started his career at 3M, an early adopter of the Lean Six Sigma methodology. Jones has executed Lean Six Sigma projects domestically and internationally for clients such as BP Canada, Convergys,...
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Richard Jones
Chairman
BuyingTeam Ltd & Control Circle Limited
Richard is a recognized expert on BPO, process automation and organizational transformation. Until October 2007, Richard Jones was responsible for the Outsourcing business in Europe of Hewitt Associates, the worlds largest HRO. Prior to its acquisition by Hewitt in2004, he was Europe/Asia President for Exult Inc.  Richard had joined Exult...
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Antz Joseph
Six Sigma Master Black Belt
North Shore-LIJ Health System
Antz Joseph serves as part of the administrative leadership team that develops Six Sigma /Lean methodologies to ensure the appropriate design and deployment of Six Sigma and Lean events at the North Shore Long Island Jewish Health System. Joseph holds a bachelor's degree in mechanical engineering from City College of the City University of...
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Bhavesh Joshi
Baker Hughes
Baker Hughes
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Valentin Jäger
Head of Quality Management and Human Resources Development
Life Food GmbH
Valentin Jäger is Head of Quality Management and Human Resources Development at Life Food GmbH, who produce organic tofu specialities and export to 14 different countries in Europe. He is also an independent advisor. In his work, he specifically aims to pursue the connection of structural approaches, such as the combination of Quality...

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Jeffrey K. Liker
University of Michigan
University of Michigan
Dr. Jeffrey K. Likeris Professor of Industrial and Operations Engineering at the University of Michigan and president of the Toyota Way Academy—a network of top-notch practitioners who consult, coach and teach in the Toyota Way. He is author of the international best-seller, The Toyota Way: 14 Management Principles from the World’s...
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Satya Gopal Kalluri
Head of Corporate Quality and Compliance
24/7 Customer Pvt Ltd.
Satya Gopal Kalluri has been the Head of Corporate Quality and Compliance at 24/7 Customer Pvt Ltd for the last six years. His 15 plus years of work experience also include stints in Production, Project Management and Quality Assurance at Wipro Consumer Care and Lighting. He has spent 11 years in Six Sigma process improvements both in...
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Robert Kamensky
Lean Six Sigma Deployment Leader
Commander, Space and Naval Warfare Systems Command
United States Navy Background Captain Robert J. Kamensky, hailing from San Angelo, TX, graduated from Texas A&M University (1979) with a Bachelor of Science degree in nuclear engineering. He also holds a Master of Science degree in aerospace systems from West Coast University. Following nuclear propulsion and submarine school training, he...
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Robert S. Kaplan
Robert S. Kaplan is Baker Foundation Professor at Harvard Business School, co-founder of Balanced Scorecard Collaborative, and co-author of The Execution Premium with David P. Norton. Visit www.thepalladiumgroup.com.  
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Hari
Change Facilitation Manager
MESSIER-BUGATTI-DOWTY
Currently working as Change Facilitation Manager in MESSIER-BUGATTI-DOWTY (SAFRAN Group) at Singapore, Hari has over twelve years of experience in Competitiveness and Excellence in diverse organizations such as Thales Aerospace & Motorola Mobile Devices. He has also published and presented research papers in International Journals &...
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Hari Kelachankuttu
Change Facilitation Manager
MESSIER-BUGATTI-DOWTY
Currently working as Change Facilitation Manager in MESSIER-BUGATTI-DOWTY (SAFRAN Group) at Singapore, Hari has over twelve years of experience in Competitiveness and Excellence in diverse organizations such as Thales Aerospace & Motorola Mobile Devices. He has also published and presented research papers in International Journals &...
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Hari
Change Facilitation Manager
MESSIER-BUGATTI-DOWTY
Hari is working as a Master Black Belt in Safran Landing Systems (former MESSIER-BUGATTI-DOWTY) at Singapore. He has over fifteen years of experience in Competitiveness and Excellence in diverse organizations such as Thales Aerospace & Motorola Mobile Devices. He has also published and presented research papers in International Journals &...
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Lynn Kelley
Vice President of Continuous Improvement
Union Pacific Railroad
Lynn Kelley is Vice President, Continuous Improvement at Union Pacific Railroad.  In this role, she reports to the Chairman and CEO and is a member of the Executive Leadership Team.  She oversees the Continuous Improvement activities of the $17 billion company. Prior to joining Union Pacific, Lynn was employed at Textron where she...
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Ken Craddock & Kelly Allan
Ken Craddock Ken Craddock specializes in the requisite organizational design principles of Dr. Elliott Jaques and in the quality principles and practices of Dr. W. Edwards Deming. Ken was a graduate assistant to Deming, and has focused on synthesizing Deming's work on quality and process with Jaques's work on structure and leadership...
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Douglas Kent
SCOR, Lean and Six Sigma Knowledge Expert
Supply Chain Council
Douglas is the Chairman of the European Supply Chain Council’s Leadership team where he is also one of a select few SCOR qualified instructors. Douglas Kent serves as the President of  eKNOWtion, a global Supply Chain Consultancy he founded in 2002.   He also serves as Chief Strategist and Director of InForum, a high-tech...
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Ker Ling Yew
Vice President, Center of Excellence
SingTel Group
Yew Ker Ling is currently the VP (COE) of SingTel Group. COE is responsible for innovating, incubating and inculcating business best practices to enable and empower the lines of business to deliver sustainable values, operational excellence and distinctive Customer Experience. These business practices include Lean Six Sigma, Business Process...
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Eric Kerin
Senior IT Manager for Business Process Management
Jabil Circuit Inc.
Eric Kerin is Jabil’s Senior IT Manager for business process management.  In this role, Eric is responsible for deploying BPM concepts and Pega technology within Jabil’s diverse, global landscape.  His work provides front-line employees with the tools and technologies they need to more quickly improve processes and rapidly replicate best...
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Director, Office of Strategy and Performance
Children's Hospital of Eastern Ontario
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Setrag Khoshafian
Chief Evangelist and VP of BPM Technology
Pegasystems
Dr. Setrag Khoshafian is one of the industry´s pioneers and recognized experts in Adaptive Digital Enterprises, especially intelligent BPM for Digital Transformation. He has been a senior executive in the software industry for the past 25 years, where he has invented, architected, and steered the production of several enterprise software...
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Setrag Khoshafian
Chief Evangelist and VP of BPM Technology
Pegasystems
Dr. Setrag Khoshafian is one of the industry´s pioneers and recognized experts in Adaptive Digital Enterprises, especially intelligent BPM for Digital Transformation. He has been a senior executive in the software industry for the past 25 years, where he has invented, architected, and steered the production of several enterprise software...
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Mark Kiemele
President
Air Academy Associates
Mark J. Kiemele, President and Co-founder of Air Academy Associates, has more than 30 years of teaching, consulting, and coaching experience. Having mentored more than 30,000 leaders, scientists, engineers, managers, trainers, practitioners and college students from more than 20 countries, he is world-renowned for his knowledge-based KISS (Keep It...
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Raun Kilgo
Director of Contact Center Process Excellence
OpenSpan
Raun Kilgo is Director of Contact Center Process Excellence with OpenSpan. Mr. Kilgo has held management and executive roles in leading communication and contact center companies for two decades, including senior roles at AT&T, GE, Premier Global and Aspect Software. He was also President of a contact center company in Tallahassee,...
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Nigel Kilpatrick
Chief Sales Officer
TIBCO Nimbus
Nigel Kilpatrick has over two decades worth of experience working in early stage and start up high tech businesses in the US and Europe where he has held senior management positions in leading global corporate enterprise software companies. In the last five years, he has been working specifically within the of Business...
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William Kimbrell
President & CEO
Blue Ocean Strategy Network
Businessman, writer, motivational speaker, business advisor, seminar leader, facilitator, and consultant, Bill Kimbrell moved to Kentucky in 1966 to start his own business. From a very meager beginning, he built his surgical equipment enterprise into a thriving, multimillion-dollar corporation. During his career, he was appointed Ethics Chairman...
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Joe Kleiss
ARDEC
Joe Kleiss is a team lead for the US Marine Corps Special Projects Team of  the ARDEC Battlefield Tools and Equipment Division. He is the primary design engineer for the Immersive Engineering process developed at the US Army - Armament Research Engineering and Development Center (ARDEC) Rock Island . Kleiss ...
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Tom Kling
Six Sigma Master Black Belt
Dow Chemical Company
Tom Kling is a Six Sigma Master Black Belt certified in MAIC and Design for Six Sigma. He is responsible for mentoring Black Belts and Master Black Belts globally, and for acquiring and implementing Six Sigma methods for Research & Development. Kling is a subject matter expert in advanced problem solving methods and the inventive methodology...
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Jeff Klotz
Senior Consultant
Bizagi
Jeff is a Senior Consultant for Bizagi with over a decade of technical, sales and business acumen within the Business Process management Industry. Jeff has a proven track record of communicating with cutting edge technology solutions. 
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Richard Koch
Author
Richard Koch is the author of the international best sellers The 80/20 Principle–The Secret of Achieving More with Less and The 80/20 Individual–The Nine Essentials of 80/20 Success at Work. Koch has also just released Living the 80/20 Way–Work Less, Worry Less, Succeed More, Enjoy More.
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Molly Koernke
Director of Product Marketing
Upland Software
Molly Koernke is currently the Director of Product Marketing at Upland Software. Upland is the leading provider of cloud-based enterprise work management software. Over the past 10 years, Molly has held various marketing leadership roles spanning brand management, product marketing, lead and demand generation and marketing communications....
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Jeffrey M. Koff
Director of Lean Six Sigma Projects and Initiatives
Xerox
Jeffrey M. Koff is the Director of Lean Six Sigma Projects and Initiatives for Xerox Corporation. He was appointed to this position in September of 2010. Jeff is responsible for driving lasting Lean Six Sigma culture throughout the Corporation by coordinating cross-organizational projects and change initiatives.  He is also...
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Marc Kohler
Head of Value Stream Strategy
Swisscom
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Anantha Kollengode
Quality Improvement Advisor
Mayo Clinic
Anantha (Andy) Kollengode has worked as Quality Improvement Advisor at Mayo Clinic, Rochester, for over two years. Prior to joining Mayo, Kollengode spent 10 years in the food industry in various capacities implementing Quality Assurance, Continuous Improvement, Lean and Six Sigma. Kollengode has his Ph.D. in food science and technology from...
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Stoyan Konaktchiev
VP, Personal Lines Operations
The Hanover
Mr. Stoyan Konaktchiev leads Personal Lines Service Operations of The Hanover; capitalizes on broad-based operational, process, & customer delivery models, and sourcing expertise to manage on-shore and off-shore employees providing services to independent insurance agents.
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Dina Kostakis
General Manager
Catalent Pharma Solutions
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Hannes Krause
Service Manager & Inhouse Consultant
Swarovski
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Daryl Kulak
Daryl Kulak is a speaker, author and consultant with Pillar Technology in Columbus, Ohio. Daryl has worked with clients throughout the USA and Canada. He uses Agile, Goldratt’s Theory of Constraints, Peter Scholtes’s work on leadership, Deming’s body of work, and systems thinking to help his clients move to new levels of...
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Vivek Kumar
Management Consultant, Operations and Process Transformation
Accenture Strategy
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MKumar
VP, Products
Liaison Technologies
Madhukar Kumar is Vice President of Products at Liaison Technologies. Madhukar brings more than 14 years of experience developing and managing web and SaaS solutions at large and small companies. Most recently, Madhukar was VP of Product Management at HP Software, where he was responsible for product portfolio strategy, roadmap, and held P&L...
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Arun Kumar Selvaraj
Director of Marketing for Business
Zoho Creator
Arun is presently the Director of Marketing for Business at Zoho Creator. He was previously an IT operations & help-desk management professional with over 10 years of experience. He has implemented BPM software processes, network, help-desk and application performance management solutions for clients across the world, including Australia, UK,...
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Vladimir Kvint
Dr. Vladimir Kvint, economist and strategist, is the President of the International Academy of Emerging Markets. He is a US Fulbright Scholar and a member of the Bretton Woods Committee (Washington, DC) and of the Russian Academy of Sciences (Lifetime Foreign Member). He was a Professor of International Business at American University from 2004...
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John Kwamya
Director, Business Process Improvement
NBTY
An experienced business transformation executive with deep expertise in driving growth, reducing costs, improving operations, and successfully creating solutions for complex business problems. With many years of experience in hands-on transactional process improvement, he has the capability to engage at a business or technical level. He leads...
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Jussi Kyllonen
Quality Systems Manager
Eaton Corporation's Aerospace Operations
Jussi Kyllönen works currently as the Quality Systems Manager for Eaton Corporation’s Aerospace Operations in Jackson, MS.  Throughout his career, Jussi has helped companies to learn how to work as a system, reduce complexity, and improve profitability and customer satisfaction. Jussi’s practical problem solving methods,...

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Philippe Lacey
Director and Founder
Ad Esse Consulting Ltd
Philippe Lacey is a Director and founder of Ad Esse Consulting Ltd.  After working as an engineering manager in the aerospace sector he has worked as an improvement consultant for over 20 years, specialising in helping organisations achieve sustainable continuous improvement.  He has worked in both the public and private sectors...
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Blake Landau
Senior Editor
Customer Management IQ
Blake Landau is the Senior Editor of Customer Management IQ, an online portal for sharing ideas, best practices and solutions within the business professional community. Prior to Customer Management IQ Blake worked at IQPC as a producer of business conferences in technology, healthcare, talent management and content management. Her writing...
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Emma Langman
Dr. Emma Langman is the Change Magician at Progression Partnership Ltd., a company founded by her and her husband to deliver training, research and 'co-created consultancy'  to socially useful organisations (in the public, voluntary and private sectors). Her work and methodologies have their roots in "...
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Stuart Laws
GEMS Scheme Manager
UK Ministry of Defence
Stuart Laws joined the MoD in 1990 and has enjoyed a varied career to date, since moving to a Head Office based role in 2005 he has been involved with key improvement and engagement programmes and initiatives.  Stuart’s current role is heading up the GEMS Scheme, which enables wider staff engagement and delivers an average of £...
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James Lawther
Head of Insight and Improvement
RSA
Operations professional with broad experience across sectors ( FMCG, financial services, retail, public sector) and functions (customer service centres, logistics and capacity management, manufacturing, business transformation and product development).
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Lawton
Product Management Lead, Smarter Process
IBM
Bill is the Product Management lead for cloud offerings within the Smarter Process portfolio. Bill has been a Product Manager on the Business Process Management team for several years and is currently focused on public and private cloud offerings for the Smarter Process portfolio. He has over 25 years of experience in a variety of leadership...
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Craig Le Clair
Vice President, Principal Analyst
Forrester Research
Craig Le Clair is Vice President, Principal Analyst serving Business Process professionals at Forrester Research. He is a leading expert on information management and enterprise content management (ECM), with a specific focus on electronic forms; document imaging; document management; document output for customer communications management; and...
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Senaj Lelic
Managing Director
oneAssist UG
oneAssist UG is continuing the DataAssist e.K. offering of high-quality IT Services specialized on visualisation of corporate data and information - using and leveraging the products Visio, SharePoint and Visio Services to create process portals and other visual solution portals for customers allover the world.
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John W. Moran, Brynn Riley & Les Beitsch
John W. Moran, MBA, Ph.D., CMC, CMQ/OE, and CQIA, is a Senior Quality Advisor to the Public Health Foundation and a Senior Fellow at the University of Minnesota, School of Public Health in the Division of Health Policy and Management. A member of the Advisory Board of Choose to Be Healthy Coalition for York County, Maine, 2011 – present. A...
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Lori Lesko
Continuous Improvement Associate Director
Pfizer
Lori Lesko is Lean Six Sigma Black Belt with the Pfizer in the Safety & Regulatory Operations organization.   She supports the deployment of the Continuous Improvement infrastructure with specific emphasis on metrics, training and coaching. She also works with the organization to identify opportunities for Lean Six Sigma projects...
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Martin Levesque
Chief Operating Officer
iDatix
From his start as a systems engineer for non-profits to IT project manager for large scale hospital communities andthe defense sector, his 13 years’ experience in leading Content Management and Process Automation projects has provided a unique skill set for effecting change in diverse environments. As the Director of Professional Services...
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James Lewis
The Lewis Institute, Inc.
President
James P. Lewis, Ph.D., CIC, is an experienced project manager, who teaches seminars on the subject throughout the world. His solid, no-nonsense approach is largely the result of the 15 years he spent in industry, working as an Electrical Engineer who was engaged in the design and development of communication equipment. He held various positions,...
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Sean-Mun Liang
Director of the Business Transformation (BT) process
Tetra Pak
Sean-Mun works at Tetra Pak, the world’s leading food processing and packaging solutions company.  He is Director of the Business Transformation (BT) process in the BT Office.  He has helped improve manufacturing efficiencies, implement ERP solutions, improve internal relationship management and globalise IT processes and services.A...
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Sean-Mun Liang
Director of the Business Transformation (BT) process
Tetra Pak
Sean-Mun works at Tetra Pak, the world’s leading food processing and packaging solutions company.  He is Director of the Business Transformation (BT) process in the BT Office.  He has helped improve manufacturing efficiencies, implement ERP solutions, improve internal relationship management and globalise IT processes and services.A...
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George Liebermann, Ph.D., P.Eng., FCAE
Senior Engineering Fellow
Xerox Research Centre of Canada
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Lean Sigma Engineer - Master Black Belt
Arctic Cat
Tony Lindgren is a Lean Sigma Master Black Belt and Engineer who has led over 50 Kaizen events at Arctic Cat. He has a BA in Business and Construction Technology from North Dakota State University and an A.A.S in Civil Engineering & Survey Technology.
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Don Linsenmann
Business Process Excellence and Corporate Champion
DuPont Six Sigma
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Mark Little
Cenovus
Cenovus
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Jessica Livingston
Jessica Livingston is the managing editor for the B2B company e-BIM, which includes the sites: www.humanresourcesiq.com, www.sixsigmaiq.com, www.customermanagementiq.com, www.defenceiq.com, www.idga.org and www.oilandgasiq.com. Previously, Livingston worked at Weekly Reader, a division of Reader's Digest. During her tenure there, she...
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Rupesh Lochan
Infosys
Rupesh Lochan, a Lean Six Sigma deployment leader, certified Master Black Belt and Project Management Professional, is leading the Lean Six Sigma Centre of Excellence in the Business Process Services unit of a leading multinational information technology firm. He has the experience of working in different industries including manufacturing, BPS...
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Daniel Lock
Daniel Lock is the principal of Daniel Lock Consulting specialising in helping organisations to unlock value and productivity through project, process and change management. You can contact him on his blog DanielLock.com/blog or by email.
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Robert Lopez
Allstate
Allstate
Robert W. Lopez Jr.is a Training & Mentoring Lead for Allstate Management Consulting Services at Allstate Insurance Company (NYSE (US Dollar): ALL).  Bob has been with Allstate for 23 years and a Master Black Belt at Allstate for 5 years.  He received his undergraduate degree in Accounting from Augustana College and his MBA from...
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Dr. Alan Louie
Research Director
IDC Healthcare Insights
Research director, Alan S. Louie, Ph.D., is charged with spearheading IDC Health Insights' Clinical Development, Strategy and Technology research service with coverage spanning the entire life science R&D spectrum. In addition, he leads the company's research efforts focusing on translational research and personalized medicine Dr...
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Vanessa Lovatt
Managing Director
PEX Network
Vanessa Lovatt is responsible for setting and delivering on the strategic development of the PEX Network. Having working within the BPM, Six Sigma and Lean fields since 2005, Vanessa has developed an impartial insight into the evolution of Process Excellence across the globe. Passionate about the sharing of process improvement strategies and...
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VP, Operations
Statoil
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Dax Lovegrove
Head of Business and Industry
WWF
As Head of Business and Industry for 7 years, Dax manages WWF-UK's business engagement strategy while identifying opportunities for converging business and environmental interests. Dax also works with colleagues across WWF’s network in its international endeavours with business and industry. He has been heavily involved in providing...
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Christian Loyer
Lean Six Sigma Deployment Leader SC EMEA
Ecolab Europe GmbH
Christian Loyer is currently plant manager for Ecolab. He was previously EMEA LSS Deployment Leader for Ecolab EMEA and prior to that he was Director Business Process at Masterlease, a full leasing provider, which is part of GMAC. Loyer was responsible for the Lean Six Sigma deployment for all 17 Masterlease countries....
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Director, Process Improvement and Solution Engineering
IHS
Todd serves as an Operational Excellence (OE) project advisor to IHS customers, enabling them to make critical decisions using the insights gained from their business process data using IHS systems. He also manages a team of solution engineers who are responsible for assessing business problems pertaining to Operational Excellence, Risk Management...
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James Luxford
CTO
PNMsoft
James is a BPM expert and involved in IT development and project management for over 20 years. James is leading PNMsoft product management group and works closely with PNMsoft business partners and customers to capture requirements and set a PNMsoft product roadmap. James represents PNMsoft in various Microsoft programs and attends frequently...

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Beverley MacIntyre
Founding Director
Ad Esse Consulting
Beverley MacIntyre is a founding director of Ad Esse Consulting and transformation expert with 20 years consulting experience.  She began her career in the National Health Service, where she held clinical, educational and managerial roles, before working in private sector health care.  It was in this setting that Beverley led her first...
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Darragh MacNeill
Director, EMEA Operational Excellence Lead
Hitachi Consulting
Darragh leads Hitachi Consulting’s EMEA Operational Excellence Capability and has over 25 years’ experience in consulting, engineering and operations management. He is a highly experienced lean practitioner and has been instrumental in developing situational coaching as a key leadership capability at a number of major clients
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Sean MacPherson
Account Manager
QuickBase
Sean partners with QuickBase clients to recognize the full value and potential of their implementation. Prior roles working at Oracle and IDC give him the technical experience to dig deep with customers, understanding their needs and translating them into execution plans.
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Sean MacPherson
Account Manager
QuickBase
Sean partners with QuickBase clients to recognize the full value and potential of their implementation. Prior roles working at Oracle and IDC give him the technical experience to dig deep with customers, understanding their needs and translating them into execution plans.
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Sean MacPherson
Account Manager
QuickBase
Sean partners with QuickBase clients to recognize the full value and potential of their implementation. Prior roles working at Oracle and IDC give him the technical experience to dig deep with customers, understanding their needs and translating them into execution plans.
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John Macdonald
Global Manager Business Processes
TNT Express
John Macdonald is Global Manager Business Processes at TNT Express where he leads a cross functional process design authority team, linking strategic requirements to front line capabilities and acts as the key facilitator of strategic innovation change programs. He has over 10 years of process model development, implementation and day to day...
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John Macdonald
Global Manager Business Processes
TNT Express
John Macdonald is Global Manager Business Processes at TNT Express where he leads a cross functional process design authority team, linking strategic requirements to front line capabilities and acts as the key facilitator of strategic innovation change programs. He has over 10 years of process model development, implementation and day to day...
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Dennis Mackaaij
Senior Pension Advisor
APS
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Ed Maddock
Vice President, Process Management Solutions
iGrafx
Ed is responsible for the design, development and delivery of all iGrafx products, and works closely with the Customer Success and Professional Services group at iGrafx Headquarters. With more than 20 years of experience supporting business process management solutions, as well as delivering process services to help companies optimize their...
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Margaret Magner
SVP
Wachovia
Margaret Magner is a senior learning manager at Wachovia Corporation. She has been in the learning and development industry for over 15 years. Magner began her career in the greater Washington DC area as a technology trainer. Coming back to her home state of North Carolina, she continued her training career at First Union National Bank in...
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Ronnie Mahabir
Senior Manager, North America Call Centre Operations
Pitney Bowes
Ronnie Mahabir is Senior Manager, Vendor Management, North America and has worked for 18 years in managing customer services. Ronnie has been managing employees and sub-contractors working in multiple distributed call centres and back-offices, both domestic and outsourced. During this period, he has tried many alternative approaches for getting...
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Digital Channels Executive
African Bank
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Maryrose Mallari
IT Management Consultant
Mallari & Associates
Maryrose Mallari is an IT Management Consultant with competencies in program management, Lean/Six Sigma, process engineering and improvement, QA strategies and PMO. She has worked in a variety of roles for the Federal and State government and companies such as Transamerica, Target, Best Buy and Seagate during her 28 year IT career. A thought...
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Du Telecoms
Du Telecoms
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jan
Head of BPM Initiative
Generali CZ
Jan Marek has been in insurance/financial service industry for almost 6 years. He is responsible for delivering BPM projects across the Generali CEE Holding with a focus on corporate and life insurance. Jan holds a Master’s degree in applied Informatics.
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Jan Marek
Head of BPM Initiative
Generali CZ
Jan Marek has been in insurance/financial service industry for almost 6 years. He is responsible for delivering BPM projects across the Generali CEE Holding with a focus on corporate and life insurance. Jan holds a Master’s degree in applied Informatics.
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Joseph V. Marigliano
Partner
Transcend Strategic Consulting
Joseph V. Marigliano has been working in the field of pricing for nearly 17 years. He has performed at all levels of corporate positions, from analyst to Vice President. Marigliano’s expertise includes the following: transaction pricing analysis, value based pricing, price optimization, price strategy, product line pricing, customer/account...
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Seth Marrs
GE Healthcare
GE Healthcare
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Russell Marsh
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Michael Marx
Director, Business Improvement
Apollo Group
Michael Marx is a continuous improvement practitioner with a decade of experience researching and writing for the Lean Six Sigma process improvement industry. He is currently working for Apollo Group, leading continuous improvement projects in the higher education industry at the University of Phoenix. He has worked for SSA & Company (...
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Michael Marx
Director, Business Improvement
Apollo Group
Michael Marx is a continuous improvement practitioner with a decade of experience researching and writing for the Lean Six Sigma process improvement industry. He is currently working for Apollo Group, leading continuous improvement projects in the higher education industry at the University of Phoenix. He has worked for SSA & Company (...
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Ashly Mason
Process Excellence Manager
Moffitt Cancer Research
Ashly Mason is charged with leading Moffitt Cancer Center’s Process Excellence program which involves integrating process improvement philosophies and techniques such as Lean into Moffitt’s operations and culture.  Ashly received her Bachelor degree in Industrial Engineering from North Carolina State University and a Master of...
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Amit Mathur
Business Process Management CoE Lead
Accenture
Amit Mathur currently manages the cross Industry BPM program at Accenture. Here he oversees key aspects of the BPM program like BPM Content management; Assets standards; BPM Repository management; Design and deployment of home grown tools that enable sales, solution and delivery; BPM Capability Development, BPM go to market; Communications &...
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Mike May
Enterprise Account Manager
Bizagi
Michael May has more than 25 years in the high-technology industry. He has held executive positions for Reynolds & Reynolds, Texas Instruments and Compuware. He is a well published author and has launched a dozen software products that have become industry standards.
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Matthew May
In Pursuit of Elegance
Author
Matthew E. May is the author of In Pursuit of Elegance: Why The Best Ideas Have Something Missing (forthcoming from Random House, May 2009), and the critically acclaimed The Elegant Solution: Toyota’s Formula for Mastering Innovation (Simon&Schuster, 2006), which won the Shingo Research Prize for Excellence. A popular speaker, he...
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Kass Mazagonwalla
Retired Global Director of Manufacturing & Quality
General Motors
Kass Mazagonwalla is a retired Global Director of Manufacturing & Quality Information Systems & Services (IS&S) at General Motors, a post he had held for the past 12 years. During his time at GM, Mazagonwalla worked in various challenging global roles. Some of these included: As a director for Process Re-Engineering, he was...
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Steve McCarthy
Brintons Carpets
Steve McCarthy is Group Quality Manager at Brintons Carpets, a UK-based manufacturer. At Brintons he is responsible for driving Continuous Improvement and ensuring continued corporate compliance with ISO9001. He brings to his role nearly 2 decades of experience in driving continuous improvement at leading global manufacturers including Dunlop...
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Mac McConnell
Vice President Product Management
BonitaSoft
Mac McConnell is Vice President of Product Management at BonitaSoft where he is responsible for all product oversight of the Bonita BPM Suite. Mac conducts BPM industry and market research, and directly engages with BonitaSoft's customers for product feedback and development. He has built strong working relations with various...
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Director of Lean Six Sigma, Supply Chain, Master Black Belt
Jabil Circuit, Inc.
Lean Six Sigma Master Black Belt Gerry McCool, an expert in process Improvement and systems integration in the public and private sector, has been a leader in promoting change for over 18 years.
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Mitch McCrimmon
Mitch McCrimmon, Ph.D. is an executive assessment and coaching consultant with 30+ years of experience, based in Canada but with 20 years in the UK. He writes extensively on leadership and management. For more information, see www.leadersdirect.com
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jason mcgee-abe
Editor
PEX Network
After graduating with a Politics degree, Jason worked as a researcher in the office of a frontbench politician and in a PPC campaign team for the 2010 General Election. He’s also worked at a market intelligence company producing reports and events. Whilst heading up projects and editorial at a think tank, Jason was commissioned to help run a...
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Jason McGee-Abe
Editor
PEX Network
After graduating with a Politics degree, Jason worked as a researcher in the office of a frontbench MP and in the campaign team for a PPC for the 2010 General Election. He then worked at a market intelligence company helping to produce reports and events. Whilst heading up projects and editorial at a think tank, Jason was commissioned to help...
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Ciaran McGovern
LSS Master Black Belt
Distinct Business Consulting
Ciaran is a certified LSS Master Black Belt with Distinct Business Consulting, with 15 years Operational and Service Excellence experience in Irish, UK and US multinational quoted companies. A specialist in the design and delivery of Lean Six Sigma Deployment, Process Transformation, Performance Management  and Capability Development...
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Mark McGregor
Director, Business Architecture
OpenText
Mark McGregor is an experienced BPM Practitioner, a Six Sigma Black Belt, a certified PRINCE2 Practitioner, Innovation Games® Facilitator and Licensed Master Practitioner and Trainer of NLP. He brings a broad skill set to his clients. He has been described as a "Guru" by leading analysts Gartner Group, as a "Master of Mindset...
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Mark McGregor
Director, Business Architecture
OpenText
Mark McGregor is an experienced BPM Practitioner, a Six Sigma Black Belt, a certified PRINCE2 Practitioner, Innovation Games® Facilitator and Licensed Master Practitioner and Trainer of NLP. He brings a broad skill set to his clients. He has been described as a "Guru" by leading analysts Gartner Group, as a "Master of Mindset...
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Barry McIntyre
PEX Network
Barry has worked as a marketing manager for over 10 years specializing in the B2B industry through digital and traditional channels across a number of industries. Barry can take a marketing strategy to the next level by offering unique and different approaches from the known marketing methods providing lead generation, branding and thought...
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Larry McManis
President and CEO
ThinkWay Strategies
Larry McManis is President & CEO of ThinkWay® Strategies providing advisory services in strategy, business case development, strategy execution, business model design or redesign, and innovation capabilities. He has done strategic work for Mattel, Kraft Foods, Mondelez, Oscar Mayer, numerous other consumer brands, and has served clients...
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Kevin McManus
Performance Improvement Coach
Great Systems!
Kevin McManus is a performance improvement coach for Great Systems! and an international trainer for the TapRooT® root cause analysis process. During his 28 years in the business world, he has served as an Industrial Engineer, Training Manager, Production Manager, Plant Manager and Director of Quality. He holds an undergraduate degree in...
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David McSherry
CFO/COO
acpo ltd.
David McSherry is the vice chief operating officer at acpo ltd.
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Donald Mears
Change Management Lead, Business Process Improvement
Office Depot
Don Mears leads Change Management for Office Depot’s Business Process Improvement (BPI) group. He is a business performance, change management and human performance professional with international experience in transformational change management, corporate strategic communications, organizational development, instructional systems design/...
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Tatiana Medvedeva
Associate Professor in the Department of World Economy and Law
Siberian State University of Transport
Tatiana Medvedeva is an Associate Professor in the Department of World Economy and Law at Siberian State University of Transport, Novosibirsk, Russia.  At her university she is a former Director of the Scientific and Practical Center for Business and Management. She has also worked as Vice-director of the Institute for Prospective Transport...
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Katherine Mehr
Online Community Director
Human Resources IQ
Katherine Mehr has been working in the news/media/publishing industry for over five years. Currently Mehr is the Publisher for Human Resources IQ, an online HR/training magazine and portal for sharing ideas, best practices and solutions within the business community. Prior to Human Resources IQ Mehr’s roles included...
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E. Scott Menter
BP Logix
BP Logix
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Michael Mercer
President
Mercer Quality Consulting
You can view more about Michael Mercer, President of Mercer Quality Consulting, at LinkedIn or view his webpages. Michael Mercer is a Senior Member of ASQ, an ASQ Certified Quality Engineer since 1988 and an ASQ Certified Manager of Quality/Organizational Excellence since 1997. He is also an ASTM Member on Committees D10, D14 and E11. He has...
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Phil Mercy
Motorola
Phil is a Six Sigma Master Black Belt working for Motorola Solutions in the UK, where he has worked for 18 Years. He graduated from Birmingham University with a degree in Electronics and Electrical Engineering  and worked in H/W design, specializing in product reliability, prior to becoming a full time six sigma practitioner.
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John W. Moran, Grace L. Duffy & Michael Rudis
Grace L. Duffy, CMQ/OE, CQA, CQIA, CSSGB, CLSSMBB provides services in organizational and process improvement, leadership, quality, customer service and teamwork. Her clients include government, health care, public health, education, manufacturing, services and not-for-profit organizations. Duffy holds a master’s in business administration...
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Annemarie Michaud
Senior Partner
Continuous Learning Group (CLG)
Annemarie Michaud is a Senior Partner with the Continuous Learning Group, Inc. (CLG), with 29 years of Executive Coaching experience in the field of Applied Behavioral Science (ABS).  She has worked with firms like Chevron, Vale, Kraft International, Elkay Manufacturing, Fluor, and Bell Canada, focusing on sustainable improvement to...
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Laurent
Chief Marketing Officer (CMO)
Intersec
Laurent Michel is Chief Marketing Officer at Intersec. For the last 20 years, he has successfully worked in mobile and internet business, in France and abroad, with responsibilities including product management, strategic partnerships and marketing. He is a highly skilled executive, specialized in developing new businesses in high-tech services....
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Eric Michrowski
Director of Process Improvement Centre of Excellence
TELUS
Eric is winner of PEX Network's Deployment Leader of the Year Award 2012 and is a leader in combining Human Performance, Operational Excellence and Process Improvement to drive Business Transformations that achieve substantial shifts in Customer Experience, Operational Reliability, Employee Engagement and Financial Performance.  He is...
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Eric Michrowski
Director of Process Improvement Centre of Excellence
TELUS
Eric is winner of PEX Network's Deployment Leader of the Year Award 2012 and is a leader in combining Human Performance, Operational Excellence and Process Improvement to drive Business Transformations that achieve substantial shifts in Customer Experience, Operational Reliability, Employee Engagement and Financial Performance.  He is...
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Derek Miers
Principal Analyst
Forrester Research, Inc. (Guest speaker)
Derek serves Business Process Professionals. He is an internationally recognized expert in business process management and organizational transformation. He has worked in this area for more than 20 years, dealing with major brands, governmental organizations, and NGOs. Derek's research focuses on the methods, approaches, frameworks, tools,...
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Derek Miers
Principal Analyst
Forrester Research, Inc. (Guest speaker)
Derek serves Business Process Professionals. He is an internationally recognized expert in business process management and organizational transformation. He has worked in this area for more than 20 years, dealing with major brands, governmental organizations, and NGOs. Derek's research focuses on the methods, approaches, frameworks, tools,...
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David Millen
VP Smarter Process
IBM
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Deborah Miller
Global 360
Deb Miller is Director of Market Development for Global 360. Her work with the Global 360 solutions team focuses on industry strategies for business process improvement. Her career includes more than 20 years of global industry experience with GE. She has attended GE’s Management Development Institute and is a Six Sigma Green Belt. You can...
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Sam Miranda
Sam Miranda is a part-time PEX contributor, and is a senior editor at Right Casino Media blogging on the gaming industry.
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Elena Mircoli Marietti
Business Transformation Leader
Emblem Health
Elena Mircoli Marietti, is a certified Six Sigma Black Belt in the process of completing her Master Black Belt certification (ETC 2012). Mrs. Marietti holds a Bachelor degree in Industrial Engineering and a Master degree in Financial Engineering. With strong analytical and process improvements strategy skills, she has expertise in the Financial...
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Wade Mitzel
Vice President of the Office of Continuous Improvement
Sanford Health-MeritCare
Wade Mitzel is the Vice President of the Office of Continuous Improvement for Sanford Health-MeritCare, the largest rural healthcare system in the nation. His passion involves implementing Lean and Six Sigma in the healthcare industry. Mitzel has over 8 years of experience assisting groups from various industries understand and implement Lean/...
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Bruce Miyashita
Vice President of Six Sigma
Maple Leaf Foods Inc.
Bruce Miyashita is the vice president of Six Sigma at Maple Leaf Foods Inc.
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Khwaja Moinuddin
Master Black Belt
Firstsource Solutions Ltd.
Dr. Khwaja Moinuddin is a business excellence leader who has over 14 years of experience leading, implementing, managing and sustaining Continuous Improvement/Transformation/Agile methodologies in manufacturing, logistics and service industries globally. He has worked with people at all levels from shop floor to senior management (including CEOs...
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Bopdeb Mondal
IT Process Transformation Consultant
Tata Consultancy Services
Bopdeb Mondal has an overall experience of close to 12 years in manufacturing and software and has led many Quality and Business Excellence initiatives. He is a Certified Six Sigma Black Belt and currently employed with Tata Consultancy Services as an IT process transformation consultant. Mondal resides in Pune, India, and can be reached at...
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Mark Monterastelli
Entrepreneur in Residence
US Dept. of Health and Human Services (HHS)
Mark is currently an Entrepreneur in Residence in the Office of the National Coordinator for Health Information Technology focused on developing new tools for data sharing and workflows across healthcare providers. Prior to HHS, Mark founded Verge Solutions. A cloud application for hospitals and health care organizations to manage compliance,...
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Connie Moore
Vice President, Research Director
Forrester
Connie serves Business Process professionals and leads a team that provides advice and research focused on application strategy, business process management, customer relationship management, human resource management, and financial processes. Connie's recent research efforts have focused on Lean thinking and dynamic business applications...
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Connie Moore
Vice President, Research Director
Forrester
Connie serves Business Process professionals and leads a team that provides advice and research focused on application strategy, business process management, customer relationship management, human resource management, and financial processes. Connie's recent research efforts have focused on Lean thinking and dynamic business applications...
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Tolga Moral
Sistema Egitim ve Danismanlik A.S. Yönetim Kurulu Baskani
Sistema
Tolga Moral Sistema A.S’nin kurucusudur ve operasyonel mükemmelik ve performans mükemmelligi konularinda 20 yila yaklasan deneyime sahiptir. Is Bankasi, Finansbank, Basak Groupama, Deutsche Post Global Mail, DHL Express, Eczacibasi Intema, Ekol Lojistik,  Iddaa, Dumankaya Insaat ve Turkcell gibi lider ulusal ve uluslar arasi...
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John W. Moran
John W. Moran, MBA, Ph.D., CMC, CMQ/OE, CQIA, is senior quality advisor to the Public Health Foundation. He has over 30 years of quality improvement expertise in developing tools and training programs, implementing and evaluating QI programs, and writing articles and books on QI methods. Dr. Moran is a retired senior vice president of...
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Chief Solution Architect
Software AG
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Matthew Morgan
Head of Process & Metrics Excellence
Bridgewater Associates
Matthew Morgan joined Bridgewater Associates as the Head of Process & Metrics Excellence to implement a new process excellence program in October 2012. Based in Westport, Connecticut, some 1500 Bridgewater staff manage approximately $169 billion in global investments for a wide array of clients. Previously, he led global business improvement...
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IlirMorina
Director of Operational Excellence - Lean Six-Sigma Master Black Belt
Coca Cola
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Ilir Morina
Coca Cola
Coca Cola
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Dr. Palmer Morrel-Samuels
President
Employee Motivation & Performance Assessment
Dr. Palmer Morrel-Samuels is a research psychologist with extensive training and experience in statistical analysis and assessment design. He received a Master of Arts degree in research methodology from the University of Chicago, as well as a Master of Philosophy degree and a Ph.D. in experimental social psychology from Columbia University....
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Dan Morris
Managing Principal
Wendan Inc.
Dan is the coauthor of five books on business process transformation, a columnist for PEX, and the author of numerous white papers on a variety of Business Transformation and Digital Transformation topics.  He has spoken internationally at over 40 conferences and he serves on the International Board of Directors for the Association of...
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Dan Morris
Managing Principal
Wendan Inc.
Dan has over 25 years of experience in business and IT operation transformation and management.  He is currently serving as a Managing Principal for Wendan, Inc.  Wendan is a BPMS methodology and consulting firm offering the ADDI (Architect, Design, Deploy, Improve) BPMS methodology.  ADDI is the first vendor neutral BPMS...
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Marie Helene
Air France
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Dave Moss
CTO and Co-Founder
Blue Prism
David Moss co-founded Blue Prism in 2001 and is the chief software architect behind the Blue Prism software product. An experienced and inventive technical architect, Dave has worked with innovative organisations including Barclays, Co-operative Financial Service, Shop Direct and npower to develop the technology and supporting methodologies for...
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Anton Mueller-Roberts
Senior Business Consultant
Pegasystems
Anton provides thought leadership in Customer Experience & Digital Transformation to some of the world's most successful organizations. He collaborates with organizations to sell and drive effective change, resulting in dramatically better outcomes for customers, stakeholders and shareholders. Hi primary focus is on customer experience...
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Paul Mullon
Managing Director
COR Concepts
Paul Mullon is the Founding Member of COR Concepts, an information management consultancy providing training services to Government and private sector organisations on all aspects of records management and information governance. Mr Mullon has been in the information management industry for almost three decades, having worked for a number of...
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John Murphy
Chief Mechanical Officer - Strategy
CSX
John Murphy serves as Chief Mechanical Officer of Strategy for CSX Transportation. A 32-year veteran of the company, Murphy began his career as a Transportation Trainmaster Trainee for Chessie System Railroads in Cincinnati, Ohio. Since then, he has held senior roles in corporate Finance, Operations, and Operational Excellence.In his current role...
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Andrew Murphy
Senior Technical Specialist
K2
Andrew Murphy works closely with both customers and partners to produce innovative process based solutions. He has several years of relevant field experience in the design and development of mainstream software. Through his role as Senior K2 Technical Specialist, Andrew has a background in K2 consulting and advising on the implementation of...
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Desiree Murphy-Palmer
Customer Experience Manager
Cox Communications
Desiree Murphy-Palmer is the customer experience manager for Cox Communications in the Central Region. Ms. Murphy-Palmer has held this position for two years and has been employed for more than four years by Cox, one of the largest cable television and telecommunications firms in the United States. She previously was the company’s project...

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Pierre Nader
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Rajan Nagarajan
Kraft Foods
Kraft Foods
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Vivek Naik
Vice President Operations/Engineering
Ultra Seating Company
Vivek E Naik is the Vice President Operations/Engineering at Ultra Seating Company Inc. with responsibility for Product development, Operations Management, People Development. He is also responsible for transforming the manufacturing operations using the principles of lean. He is an author of the blog, “My Lean Transformation Blog”,...
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NC Narayanan
Founder and Managing Director
Six Sigma Alchemy® Pvt. Ltd (SSA)
NC. Narayanan, known as ‘NC’, is the Founder & Chairman of SSA Group of companies based in India. It was founded in 1999 and provides business solutions for improving the competitiveness of any enterprise. NC’s vision for SSA was (and is) to create a result-oriented consulting resource at an affordable price, focusing on...
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Dennis Narlock
Continuous Improvement Leader
Catalent Pharma Solutions
Dennis Narlock is the Continuous Improvement Leader for Catalent Pharma Solutions in Middleton, Wisconsin. He is an ASQ certified Lean Six Sigma Black Belt and a Theory of Constraints Jonah with more than six years of experience in continuous process improvement. He has held positions as a Black Belt and Deployment director within the U.S. Navy...
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Paul Nelson
Operational Excellence and Transformational Change Leader
Shire Pharmaceuticals Inc.
Paul serves Shire Pharmaceuticals as Operational Excellence and Transformational Change Leader, leading the lean sigma continuous improvement program for the Specialty Pharma organization. Paul previously served Shire in the roles of Global Supply Chain Senior Director and Lean Leader;  Director, Global Product Supply for the GI products;...
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Process Excellence Network
PEXNetwork, a division of IQPC, facilitates access to a wealth of relevant content for Process Excellence, Lean, and Six Sigma practitioners. Further enhanced with an online community of your peers, we will provide you with the tools and resources to help you perform more effective and efficiently, while enhancing the quality operations within...
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Process Excellence Network
PEXNetwork, a division of IQPC, facilitates access to a wealth of relevant content for Process Excellence, Lean, and Six Sigma practitioners. Further enhanced with an online community of your peers, we will provide you with the tools and resources to help you perform more effective and efficiently, while enhancing the quality operations within...
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Rob Neufelder
Director, Regional Operations
Integrated Project Management Company, Inc
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Kathleen Newberg
Lean Leader
CO Dept. of Health Care Policy & Financing.
In a few short years, Kathleen has become an inspiration for change as the Lean Leader for the Colorado Department of Health Care Policy and Financing (the Department). Known for her constant drive, Kathleen earned her Lean Six Sigma Green Belt from BMGI, while designing strategy, systems, processes and guidelines related to Lean that directly...
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PEX Network News
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Troy Nielsen
Process Improvement Leader
Equifax
Troy Nielsen is a process improvement leader at Equifax. For nearly 20 years he has been applying his process improvement skills to engineering, operations, and business excellence functions at companies such as Hewlett-Packard, Philips, MedQuist, and Equifax. He is a senior member of ASQ, an ASQ certified manager of quality/organizational...
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Karan Nikhanj
Client Deployment Manager
Xerox Canada Ltd.
Karan Nikhanj is a client deployment manager at Xerox Canada Ltd. His responsibilities as a Black Belt include deployment strategy for Lean Six Sigma in a customer environment, as well as leading project teams through the use of the industry proven tools and methodologies inherent in Lean Six Sigma. This supports Xerox’s goal to become a...
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Paul Niven
Founder
The Senalosa Group
Paul R. Niven is an author, management consultant, and noted speaker on the subjects of Strategy Formation and Strategy Execution with the Balanced Scorecard. As both a practitioner and Consultant he has developed successful Performance Management systems for clients large and small in a wide variety of organizations, including Fortune 1000...
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Lisa Norcross
SVP Operational Excellence
Eon
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Lisa Norcross
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Eirik Nordbø
Director of Lean Transformation
Telenor Norway
Eirik Nordbø is the director of Lean transformation for Telenor Norway.
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Gregory North
Vice President, Xerox Corporate Lean Six Sigma
Xerox
Gregory D. North is vice president, Xerox Corporate Lean Six Sigma. Gregory joined Xerox in January 2011 and is responsible for leading the company’s Lean Six Sigma program as it continues on an ongoing business transformation journey. Since 2003, Gregory was with Fidelity Investments, most recently as senior vice president, Process...
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Adam Nowarski
Group Vice President, Head of Operation Development Group
ABB Ltd.
Adam Nowarski has been in charge the Operations Development Group (ODG) world-wide at ABB Ltd since 2008. Sitting underneath the strategic Group Function Quality and Operational Excellence the team is made up of 50+ experts/facilitators of OPEX throughout the ABB business. His main focus today is on effective deployment of company-wide...

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Mike O'Connell
Minitab Inc.
Mike O’Connell has worked in Business Development at Minitab Inc. since 2006 and has had the opportunity to visit over 100 customer sites. Previously, over a 12 year period, O’Connell was a Quality Manager at Bausch & Lomb, Inc. He is an ASQ Certified Black Belt and Quality Engineer and a former US Navy Lieutenant. He...
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Rick O'Hara
CMRP
Meridium
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Barry O'Reilly
Director of BPM
Oracle EMEA
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Declan O'Reilly
Business Excellence Manager
Ricoh Australia
Declan is an experienced senior manager, with 15+ years working with ERP and Business Intelligence (BI) Systems. Declan works with people at all levels to identify and implement improvements that transform business and provide value to customers and staff. 
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Janne Ohtonen
Janne Ohtonen has delivered tens of challenging change programs, with double-digit performance enhancement in many of them. He holds three university degrees and is about to finish a Ph.D. in business process management. Janne has contributed to a number of scientific research papers including developing organization’s business process...
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Russell Ollie
Continuous Improvement Deployment Lead
Hovensa
A graduate of MIT, Russell D. Ollie Sr. holds Master Black Belt, PMP, outsourcing, and IT certifications and is the former Continuous Improvement deployment lead for Toshiba and Microsoft. His current focus is in the areas of Operational Excellence, strategy execution, and disruptive innovation methods.
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Jarod Ong
VP Operational Excellence
Credit Suisse
Jarod Ong is a Six Sigma Master Black Belt with extensive experience in leading business process re-engineering projects. With a proven track record in cost reductions, process streamlining and efficiency improvements, Ong focuses on change management and Lean Six Sigma methodologies (Statistical Process Controls, Failure Modes Analysis, Quality...
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PEX Network OpEd
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Rosa Oppenheim
Executive Vice Dean
Rutgers Business School–Newark and New Brunswick
Rosa Oppenheim, P.h.D., is the Executive Vice Dean and Professor of Management Science and Information Systems for Rutgers Business School—Newark and New Brunswick. She is the author of Quality Management: Tools And Methods For Improvement and has published articles on total quality management, statistical process control,...
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Alex Orlov
Alex Orlov runs WhatIsSixSigma.NET, a site dedicated to simplifying Six Sigma and showing that its tools and methods are still working today and can be applied with great effectiveness not only to the corporate environment but also to our personal lives just as easily.
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Thomas S. Ostasiewski, PE, PMP
Project Manager
Clark Nexsen Architecture and Engineering
Thomas S. Ostasiewski’s process improvement project management background comes primarily from his time with American Standard and Trane. In the role of Territory Productivity Leader, he was responsible for the Southeast USA Trane Sales Offices Six Sigma program. While this was a corporate initiative, the territory leadership and local sales...
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Neal Oswald
SVP Process Management
Canadian Imperial Bank of Commerce (Former)
Neal was formerly the Senior Vice President of Process Management in Retail and Business Banking. In this role, Neal created and ran the End-to-End transformation programs. Neal and his team built the capability to digitally measure and manage the ETE lending processes for the mortgage, cards and wealth businesses. Neal moved to this role from...
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John O’Reilly
Executive Quality Leader for the Six Sigma Management Innovation program
Toshiba of Canada Limited
John O’Reilly has been a specialist in the international trade, customs and supply chain industry for over 25 years.   In his current role as the director of customs and traffic for Toshiba of Canada Limited, he is responsible for all international transportation, import/export, and in-house customs clearance. O’Reilly is...

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Kofax PR
Kofax plc (LSE: KFX) is a leading provider of capture enabled business process management (BPM) solutions. For 25 years, Kofax has provided award winning solutions that manage the capture and streamline the flow of business critical information throughout an organization in a more accurate, timely and cost effective manner. These solutions...
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Jon Padfield
Instructor
Purdue University
Jon Padfield is a Six Sigma Master Black Belt with 22 years experience in the automotive, security products and medical device industries. He is an instructor at Purdue University where he teaches graduate courses in Statistics, Project Management, and Quality and Productivity. He can be contacted at jon@jonpadfield.com.
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Nathaniel Palmer
Vice President and CTO
Business Process Management, Inc.
A best-selling author, practitioner and one of the originators of Dynamic Case Management, Nathaniel is co-author of a dozen books on innovation and knowledge work, including “How Knowledge Workers Get Things Done” (FSI 2012),  “Social BPM” (Future Strategies), “Mastering the Unpredictable” (MK Press,...
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Russell Palmer
Industry Solutions Director
Pegasystems
Russell provides senior thought leadership for Pegasystems in the Communications and Media market segments with specific focus on the European markets.   His responsibilities span areas such as direct engagement with customers and partners specifying industry solutions and their go-to-market programs and representing Pega to the...
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Nathaniel Palmer
Vice President and CTO
Business Process Management, Inc.
A best-selling author, practitioner and one of the originators of Dynamic Case Management, Nathaniel is co-author of a dozen books on innovation and knowledge work, including “How Knowledge Workers Get Things Done” (FSI 2012),  “Social BPM” (Future Strategies), “Mastering the Unpredictable” (MK Press,...
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Todd Palmer
Solutions Director
Fujitsu America
Todd Palmer is currently the Solutions Director for the Interstage Software Group at Fujitsu America Inc. He has 20 years of experience in architecting and developing enterprise process solutions.He studied Math and Computer Science at Tampere University in Finland and joined Fujitsu in 1994. He lives with his wife and five children in Rockville,...
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Maria Pamment
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Andrea Pampanelli
GKN
Andrea Pampanelli has 12 years of environmental and 5 years of Lean experience working as GKN Driveline South America Operation Environmental Manager and CI Leader. Her academic background is composed by Bachelor degree in Chemical Engineering, MBA degree in Environmental Management, Specialization degree in Safety Engineering and Master degree...
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Jenny Pan
Catalent Pharma Solutions
GOLD Associate
Jenny Pan is a GOLD Associate at Catalent Pharma Solutions headquartered in Somerset, New Jersey. She is currently a LSS Green Belt in-training and has a passion for process improvement projects. She recently graduated from Duke University with a degree in Biomedical Engineering and was the class president for the Pratt School of Engineering...
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Ashutosh Pandey
Nokia Siemens Networks
Ashutosh Pandey is a seasoned Strategic Quality & Process Management professional with experience in Telecom, IT Services and Financial Services. He specializes in Business and Process Excellence, Quality Management (ISO, CMMI), IT Strategy, Six Sigma, Lean and Business Process Management (BPM). An International Certified Six Sigma &...
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Shu-wing Pang
Shu-wing Pang is a certified Change Management Practitioner from APMG-UK and Project Management Professional (PMP) from PMI with ten years’ experience managing organizational change, business process, ERP system implementation and operational projects. His expertise is strengthened by methodologies and best practice from some of the world...
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Michelle Paret
Product Marketing Manager
Minitab
Michelle Paret is a product marketing manager at Minitab Inc., the world’s leading provider of software and services for quality improvement and statistics education. Paret is responsible for providing go-to-market strategy, sales readiness, and marketing readiness for the Minitab Statistical Software and Quality Trainer product lines....
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Dennis Parker
Senior Vice President, EMEA
K2
Dennis Parker is the Senior Vice President responsible for the EMEA region for K2. Dennis joined K2 in 2003 and has seen the company grow from a single region company with less than 20 customers into a multi-national company with more than 2000 customers in 43 countries. For the past 10 years K2 has been helping customers deliver innovative...
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Clyde Parker
Owner
STARsixsigma
As a seasoned manufacturing executive, Clyde H. Parker successfully operates STARsixsigma, a unique organization specializing in Lean Six Sigma implementation for business operations. Parker is identified as a “Guiding Star” by the Society of Manufacturing Engineers and was appointed to their Shingo Award Board of Examiners. He is...
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Dennis Parker
Senior Vice President, EMEA
K2
Dennis Parker is the Senior Vice President responsible for the EMEA region for K2. Dennis joined K2 in 2003 and has seen the company grow from a single region company with less than 20 customers into a multi-national company with more than 2000 customers in 43 countries. For the past 10 years K2 has been helping customers deliver innovative...
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Richard Parker
Co-founder and EVP
Nimbus
Richard is Co-Founder and Executive Vice President at Nimbus. He is an experienced senior executive, with over 20 years working across sales, organisational change management and business process re-engineering. His extensive experience with the company spans the sales and implementation cycles of significant business transformation projects at...
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David Parker
Managing Director
bVisual
David Parker, founder of bVisual, is regarded as a guru for Visio related topics. bVisual has provided support directly to Microsoft EMEA for Visio training, creation of demonstration material (the Discover Visio Web site, for example) and also general consultancy support.
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Sofia Passova, Ph.D.
President and CEO
StereoLOGIC
Dr. Sofia Passova is the President and Chief Executive Officer of StereoLOGIC. Her creativity and advanced knowledge of modeling technologies have allowed her to create a number of successful IT companies. Prior to StereoLOGIC Sofia founded Blueprint Systems (formerly Sofea Inc.) – the industry leader in requirements modeling, visualization and...
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Manoj Patel
Founder and CEO
Beyondlean
Manoj is a dedicated professional with a background of working with businesses large and small, including many blue chip clients, helping them implement large scale Enterprise solutions to improve and streamline their businesses. His team is made up of senior business consultants that will deliver real benefit to any business seeking to...
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Michael Pearl
Director
Eccentex
Michael Pearl leads engagements with Eccentex customers and partners including delivery of process analysis, solution definition, case management presentations/ demonstrations, training and similar services.  His expertise with the AppBase Dynamic Case Management platform enables him to lead the definition and delivery of...
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Alex Pejak
Alex Pejak is an economist currently working on a few projects in Australia. She is interested in topics related to project management and business improvement.
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Dr. Cristian Matei and Peter Gulbinat
Alstom Power Thermal Services
Having earned a masters in advanced technologies and a doctorate in Business Process Reengineering/Management, Dr. Cristian Matei is currently the Alstom Power - Thermal Services global operational business improvement manager - Master Black Belt. He received his MBB certifications from Alstom in 2006 and from Six Sigma Academy in 2009....
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Alexander Peters
Principal Analyst
Forrester Research
Alexender Peters is an analyst serving Business Process Professionals at Forrester Research. His coverage includes business technology strategies, business sustainability, business-driven governance frameworks, process-oriented organizational design, change management, and continuous improvement. He is also a leading expert on best...
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Vince Pierce
Senior Vice President, Global Business Transformation
Office Depot
Vince Pierce is a global business transformation and operations leader with over 20 years of experience driving high performance in Fortune 500 companies.  He is currently serving as Senior Vice President of Global Business Transformation at Office Depot and on the board of advisors for Kids in Distress (Palm Beach) and the Process Excellence...
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Jolanta Pilecka
Bizagi
Bizagi
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Steph Platel
Consultant, Voice of the Customer Analytics
Verint Systems
Steph Platel is an experienced member of the Verint Speech Analytics team. Her role includes training and offering consultancy services for the Verint Customer Analytics Suite, specialising in Speech Analytics, Text Analytics and Customer Feedback. Steph has over 5 years business consultancy experience, particularly within the Public Sector and...
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Frederic Ponsignon
Researcher in Service and Process Management
University of Exeter Business School
Frederic Ponsignon is a Researcher in Service and Process Management at the University of Exeter Business School.
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Anne Ponton
Anne Ponton is a Lean Six Sigma Master Black Belt with broad experience in both Lean Six Sigma projects execution and Lean Six Sigma training and coaching. Beginning her career as a consultant in credit, market and trading risks management systems implementation in various banks across the world, Anne has then evolved towards the field of...
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Chris Poole
Senior Practitioner
Milliken Performance Solutions
Chris Poole is a Practitioner with Milliken Performance Solutions, based in Europe, and joined Milliken in 1993 having majored in Business and Engineering. He has held positions in Industrial Engineering, Product and Process Improvement, Quality Leadership, MPS Leadership and was made Plant Leader in 1999, leading a plant which won the...
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Morgan Porter
CTO
Mentis Neuro Rehabilitation
Morgan Porter - Senior Healthcare IT Executive and Chief Technology Officer (CTO) with over 20 years of success implementing business and clinical process solutions, defining technology strategy, building teams and positioning start-up and multinational organizations for scalable growth and profitable buy-out.
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Aqua Porter
VP, Corporate Lean Six Sigma Strategy
Xerox
Aqua Porter is Vice President Corporate Lean Six Sigma Strategy, Xerox Corporation.  She has been with Xerox since 1984 and has held a variety of positions including Engineering, Marketing, Product Development, Purchasing, and Manufacturing and Supply Chain Management. She is a senior manager with extensive experience in all...
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Brad Power
Brad Power is a consultant and researcher in process innovation. His current research is on sustaining attention to process management — making improvement and adaptation a habit (even fun?). He is currently conducting research with the Lean Enterprise Institute.
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Donna Powers
RN, MPA, Six Sigma Master Black Belt
North Shore Long Island Jewish Health System
Donna Powers is responsible for leading the implementation of Six Sigma principles, practices and techniques to improve operational and clinical performance at North Shore Long Island Jewish Health System. Powers holds a Bachelor of Science in nursing from City University of New York, Hunter College, and a Masters of public administration from...
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Jarrod Poynton
Head of Solutions
Business Process Solutions, DST
Jarrod Poynton is Head of Solutions for DST Business Process Solutions in EMEA and specialises in solving customer engagement and operational control problems by blending business process, application data, the customer journey and organisational design. Prior to joining DST, Mr Poynton worked for a Management and Technology Consultancy and...
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Rajesh Tyagi and Praveen Gupta
Authors
Rajesh Kumar Tyagi is assistant professor, operations management at DePaul and a member of the Research Roundtable for Service Performance. He co-authored Six Sigma for Transactions and contributed to Six Sigma Performance Handbook. Praveen Gupta, an ASQ Fellow, has 25+ years experience in process, product, and corporate performance improvement....
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Chris Preston
Senior Director, Integrated Technology Strategy
Information Intelligence Group, EMC
Chris is responsible for supporting key product and marketing initiatives across the IIG division at EMC on a worldwide basis. Preston’s industry experience spans more than 25-years in BPM, Workflow, Imaging, Content Management, Customer Communications Management, Web Customer Experience and Interactive Marketing.  He has been a...
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Roger Price
CEO
Phase 5 Group
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Philip Price
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Kathy Price
Director, Clinical Effectiveness
Sisters of Charity of Leavenworth Health System
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Theo Priestley
Chief Evangelist
Software AG
Theo Priestley is Chief Evangelist at Software AG, globally responsible for enabling the brand and technology awareness strategy of the industry’s leading enterprise suite of solutions. Theo is regarded as one of the top thought leaders in Business Process Management (Top 50, 2012) and Big Data (Top 200, 2014) having spent several years as...
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Theo Priestley
Chief Evangelist
Software AG
Theo Priestley is Chief Evangelist at Software AG, globally responsible for enabling the brand and technology awareness strategy of the industry’s leading enterprise suite of solutions. Theo is regarded as one of the top thought leaders in Business Process Management (Top 50, 2012) and Big Data (Top 200, 2014) having spent several years as...
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*Process Excellence Network is not affiliated with the Peter F. Drucker School of Management or the Peter F. Drucker Institute. Any mention of Peter F. Drucker School of Management or the Peter F. Drucker Institute is solely at the discretion of the authors.
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Solutions Consultant
OpenText
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Kristina Pumphrey
Operations Improvement Specialist
CRB
Kristina Pumphrey co-leads the Operations Improvement team at CRB, where her process-focused background provides faster understanding of client processing and offers keen insight when recommending improvements for manufacturing environments.  Ms. Pumphrey is a licensed Professional Engineer (PE) and a certified Lean Six Sigma Black Belt....

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Lokesh R
General Manager-Process Excellence
Firstsource Solutions Ltd.
Lokesh R is General Manager—Process Excellence at Firstsource Solutions Ltd., which is among India’s top three pure-play BPO (business process outsourcing) service providers. As a Master Black Belt he is responsible for implementing metric-oriented performance measurement systems, deploying process improvement frameworks, driving COPC...
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Phillip Radley
Chief Data Officer
BT
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Jennifer Ralston
CEO
HKP Pro Active Solutions, LLC
Jennifer Ralston is the President and CEO of HKP Pro Active Solutions, LLC; also doing business as HKPO.  HKPO is a Small, Woman-Owned business that has provided Lean Six  Sigma Support and Training to clients since 2006.  Ralston is a Multifaceted Manager with unique blend of experience in quality, process improvement, process...
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Pundarik Ranchhod
Head of BPM (Europe)
Ascendant
Pundarik Ranchhod is Head of BPM (Europe) at Ascendant, a company that helps organizations achieve business results by engineering end-to-end digital solutions based on IBM software. Pundarik has over 16 years of experience in providing technology solutions to business problems having worked - from retail supply chain systems,...
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JD Rapp
Whirlpool Corporation
Vice President of BPM and Management Excellence
JD Rapp is Vice President of BPM and Management Excellence at Whirlpool Corporation. Primarily a finance professional, he has held a variety of roles at Whirlpool including industrial engineering, operations, and innovation as well as leading Whirlpool's Lean Sigma program. Rapp achieved Master Black Belt certification in 1999.
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Development Manager
African Bank
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Chris Reed
Director, EPA Lean and Environment Initiative
Environmental Protection Specialist
Christopher Reed is a member of the United States Environmental Protection Agency’s Lean & Environment Initiative. The goal of the Initiative is to bring environmental factors to the forefront when planning lean activities and view environmental wastes the same as the traditional lean “deadly wastes.” Recent publications from...
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Chris Reed
Director, EPA Lean and Environment Initiative
Environmental Protection Specialist
Christopher Reed is a member of the United States Environmental Protection Agency’s Lean & Environment Initiative. The goal of the Initiative is to bring environmental factors to the forefront when planning lean activities and view environmental wastes the same as the traditional lean “deadly wastes.” Recent publications from...
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Robert Reid
Continuous Performance Improvement Deployment Champion
US Navy
Robert Reid is a Senior Chief in the United States Navy; a position of authority which bears distinction of being amongst the top 3 percent of the Navy’s Enlisted Ranks.  With 22 years of Naval Service (to date), his long history of process and performance improvement dates back to 1993 with the completion and implementation of Total...
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Craig Reid
Craig Reid is known as “The Process Ninja”. He is a passionate advocate of business process management. His unique approach to business process improvement rapidly achieves business benefits by creating alignment between customers, strategy, processes and technology. Recognised as a leader in his field, Craig’s work has...
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R. Eric Reidenbach
Principal
Market Value Solutions
Dr. Eric Reidenbach is the Director of the Six Sigma Marketing Institute. He is the author of Listening to the Voice of the Market: How to Increase Market Share and Keep Customers Satisfied (Productivity Press) and Six Sigma Marketing: From Cutting Costs to Growing Market Share (ASQ). He can be contacted at eric@6sigmarketing.com.  ...
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Sean Reilley
IBM
IBM
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Press Release
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Denise Remus
Chief Quality Officer
BayCare Health System
Denise Remus, PhD, RN, currently serves as Chief Quality Officer for BayCare Health System, the largest, community-based health system in the Tampa Bay region. She is responsible for overseeing all aspects of BayCare’s quality programs and its system-wide clinical efficiency, leads the strategic planning and development of the health...
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PEX Network Reports
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Martin Richards
Senior Director WW Consulting Sales
EMC²
Martin is a member of the Energy Industry Solutions business within EMC’s IIG division. In 2010 Martin set up a team to design, develop and deploy content management solutions focused on the Energy Industry. Based on many years previous experience of content management Martin and his team built the Energy Industry solution suites and took...
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Clay Richardson
Forrester Research
Clay serves Business Process professionals at Forrester Research and is a leading expert on business process management software, services, and methodologies. Clay delivers strategic guidance to Business Process professionals seeking to improve collaborative and operational business processes. Clay specifically helps enterprises establish BPM...
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Claire Richardson
VP, Workforce Optimization Solutions - Europe
Verint Systems
Claire Richardson has 15 years of contact centre and back office operations experience, having started in the industry as a Customer Support Consultant for TCS Management, providing helpdesk support throughout EMEA for workforce management related queries. Her role evolved into providing training and consultancy, particularly in the DACH and...
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Samantha Richardson
Voice of the Customer Specialist
Verint Systems
Samantha Richardson specialises in speech analytics in the contact centre. Samantha previously undertook a six-month analysis tenure with a large financial institution using speech analytics to identify a number of sales, process and behavioural improvements. Prior to working with Verint, Samantha worked for Vodafone as a continuous improvement...
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Clay Richardson
Principle Analyst
Forrester Research
Clay serves Enterprise Architecture Professionals and is a leading expert on business process management (BPM) software, services, and methodologies. Clay delivers strategic guidance to professionals seeking to re-design and improve business processes to deliver better customer experience. Clay specifically helps enterprises establish BPM...
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Nancy Riebling
Director of Operational Performance Solutions
North Shore-Long Island Jewish Health System
Nancy B. Riebling is the director of Operational Performance Solutions and a master black belt for the North Shore-Long Island Jewish Health System, the second-largest non-profit, secular healthcare system in the United States. Operational Performance Solutions is a division of the health system’s corporate university, which is located at...
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Geoff Rinaldi
Managing Director
Tranzform Group
Geoff Rinaldi is Managing Director at Tranzform Group, a Sydney-based consulting firm that helps organizations achieve measurable improvements from business changes. Since starting in 2001, Tranzform Group has helped deliver business initiatives for many “top 200” Australian corporate and government organisations. Geoff has several...
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Doug Riseberg
VP of Professional Services and General Manager
Upland Software
Doug Riseberg has over 12 years of experience successfully implementing Upland Software’s Program & Portfolio Management offering, PowerSteering, at over 100 customers around the world.  He has led customers through successful PowerSteering engagements from various industries including healthcare, mining, construction,...
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Herb Robbins
President and CEO
Robbins International
Herb Robbins is the President and CEO of Robbins International, a consulting firm that provides Lean Business and Six Sigma services to corporations and manufacturing organizations. He’s held managerial positions in Engineering, Quality and Operations while working in the Electronics Industry for 25 years. As Director of Six Sigma, he led an...
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Lon Roberts
Principal Partner
Roberts and Roberts Associates
Lon Roberts, Ph.D. is a principal partner and senior consultant with Roberts & Roberts Associates, serving clients in the public and private sectors since 1990. In addition to authoring four books and writing numerous articles, he has developed over 30 training programs dealing with such topics as project management, process reengineering,...
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Geoff Roberts
Industry Strategist
Oracle Primavera
 With over 30 years experience in project management/project controls in the construction, utilities and oil & gas sectors, Geoff will investigate how EPPM is a best practice and can support an organisation through project selection and prioritisation ensuring that decisions are aligned with corporate objectives.
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Peter Robertshaw
Director
SAS UK & Ireland
Peter has been in the IT industry for 30 years, holding a variety of consulting, product management and marketing roles in organisations including Unilever, SAP and SAS. Peter is also a leading light in BASDA, the UK business software trade body.
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Gene Rogers
Continuous Improvement Program Manager
University of Ohio
Gene is an IT Service Management and Organizational Excellence leader who specializes in IT Quality and Organizational Change.  His is an ITIL practitioner and a Six Sigma Black Belt that is recognized for effectively blending technology and business acumen to help IT organizations create strategies, organize functions, streamline operations...
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Sheila Ronis
Director of the MBA/MM Programs
Walsh College
Dr. Sheila R. Ronis is Director of the MBA/MM Programs at Walsh College in Troy, Michigan.  She is also President of The University Group, Inc., a consulting firm, and think tank specializing in strategic management, visioning, national security and public policy. She teaches the “Strategic Management Capstone” course of the MBA...
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Dan
VP Enterprise Project and Business Process Management Office
PSCU
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Michal Rosik
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Malcolm Ross
VP, Product Marketing
Appian
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Subikash Roy
Director Process Operations Asia Pacific
Schaeffler Group
Subikash Roy is the Principal Founder of Kshitij Technologies. He is based in Gurgaon, India. His Vision is to educate people to build great workplaces and organizations. He is convinced that sustained improvements can only come through educating people to think systemically and become powerful problem solvers. This would enable to synchronize...
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Paul Ruggier
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David Ruiz
Product Marketing
OpenText
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Gaston Russi
Director Central Europe
i-nexus
Gaston ist Direktor für die Region Zentraleuropa bei i-nexus und verantwortlich für die Betreuung von bestehenden sowie die Gewinnung neuer i-nexus Kunden und Partnern in Deutschland, Frankreich, Italien, Österreich und der Schweiz. Gaston startete seine Kariere als Berater für Software im Bereich ERP, Prozessdesign, -...
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Gaston Russi
Director Central Europe
i-nexus
Gaston ist Direktor für die Region Zentraleuropa bei i-nexus und verantwortlich für die Betreuung von bestehenden sowie die Gewinnung neuer i-nexus Kunden und Partnern in Deutschland, Frankreich, Italien, Österreich und der Schweiz. Gaston startete seine Kariere als Berater für Software im Bereich ERP, Prozessdesign, -...
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John Rymer
Vice President & Principal Analyst
Forrester Research
John Rymer leads Forrester's Application Development & Delivery (AD&D) coverage of cloud platforms. He is the lead analyst on Forrester's application development strategy, sourcing, and structure playbook. He is an authority on the enterprise strategies of IBM, Microsoft, and Oracle and contributes to Forrester's coverage of...

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Satya S. Chakravorty
Kennesaw State University
Satya S. Chakravorty has extensive experience in developing, training, and implementing process improvement (Lean, Six Sigma, and Theory of Constraints) programs in large organizations such as US Marine Corps Air Station, Shaw Industries, Lockheed Martin, Heinz, Beech-Nut, 3M Corporation, AT&T, Harlequin, Beechnut, and Los Angeles Times....
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Vinaykumar S. Mummigatti
United Healthcare
Vinay Mummigatti is a Senior Executive with 20+ years experience in operations, P&L, business development, strategy,alliances and relationship management. He has deep domain experience in Business Process anagement, Business Transformation and IT Consulting / Systems Integration services. He has Established and managed business across North...
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Hisham Sabry
process improvement senior manager
Barclays Bank
Hisham Sabry is one of the few experts in the Middle East in the field of Lean and Six Sigma. With almost 8 years in the field of quality and process improvement, Sabry has been responsible for deploying Six Sigma and quality programs in many organizations in Egypt and worldwide, both through full time jobs and part time consultancy jobs....
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Xavier Sala
Consultant
Toyota
Xavier has a long career in Information Technologies, advising, designing and auditing Information Systems since 1995. He is also the coordinator between business improvement consultancy and IT services at Auren. In 2007, Toyota initiated a huge project with Auren to achieve ISO14001 certification for all Toyota dealers in the south of Europe....
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Nick Sampson
Technical Sales Support Specialist
iDatix
Nick Sampson is a Process Engineer at iDatix Corporation. After 7 years working within the IT department at a financial institution, Nick decided it was time for a change and wanted to get involved with a company that was using information to power process, so he came on board at iDatix.  When he did, he began a deep dive into Process...
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D. Sangeeta
Chief Business Process Improvement Officer
Nielsen
D. Sangeeta is the leader of Business Process Improvement initiatives for The Nielsen Company.  In this role, Sangeeta works closely with all of Nielsen's functions, including global business services, product leadership, client services, support functions and Nielsen clients to drive operational excellence and to ensure the alignment...
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Jan Santerre
Vice President
Hillenbrand, Inc.
Jan Santerre is the vice president of Lean Business at Hillenbrand, Inc.
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Fotios Saratsiotis
Managing Director of Operations
National Bank of Canada
As Managing Director of Operations – Investments at National Bank of Canada, Fotios Saratsiotis is responsible for mutual fund operations and operational support centres that service proprietary dealers as well as external dealers that clear through National Bank.  He is also responsible for vendor management and internal partner...
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Debashis Sarkar
Asia's Service Lean Pioneer and Author
Debashis Sarkar is an internationally recognized name for customer-centricity and lean management. He is counted among world’s leading lights on lean management and credited with pioneering work tools, techniques and approaches. His thoughts and ideas can be found in his 8 books and more than 70 papers authored by him.He is currently the managing...
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Stephanie Sauerbry
Product Leader for Pega Mobile
Pegasystems
Stephanie Sauerbry is the Product Leader for Mobile at Pega, owning the Pega Mobile product offering.  She most recently comes from a background of building and managing custom mobile applications spanning both internal and end consumer focused apps.  Prior to that, she managed several large enterprise products.  Due to this...
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Elisabeth Sauzeat
Process Excellence Coach
Sanofi Pasteur
Elisabeth Sauzeat has been involved in the deployment of Process Excellence Methodologies since 2003. She is currently a certified Green Belt, Black Belt, and Master Black Belt and she supports global functions across Sanofi Pasteur, the vaccines division of the multinational company Sanofi.   Since 2009, Elisabeth has become an expert...
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Shaun Sayers
Founder and Managing Director
Capable People
Shaun Sayers is the founder and Managing Director at Capable People (www.capablepeople.co.uk), a company based in Durham, England, that specializes in Quality, Health & Safety, and Environmental management. Sayers has worked as a consultant and trainer throughout the world for the last 11 years and has developed strategic partnerships for...
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Eric Schabell
JBoss technology evangelist (Integration and BPM)
Red Hat
Eric D. Schabell is the JBoss technology evangelist for Integration and BPM products at Red Hat. He is responsible for various outbound technical aspects of promoting JBoss Enterprise Middleware integration products and services, has traveled the world speaking at conferences, and is the author of The OpenShift Primer. He has been working within...
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Sue Schaefer
Partner
JivaroCXO
As a former Fortune 100 company officer, Sue Schaefer has more than two decades of senior management experience in the consumer and business technology industry. She has met the challenges of building human capital while facing day-to-day business demands. Her current work is founded in her belief that the only source of sustainable competitive...
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Melanie Schallow
Contracting Specialist
Thrivent Financial for Lutherans
Melanie Schallow is an advanced contracting specialist with Thrivent Financial for Lutherans, a Fortune 500 financial services membership organization helping approximately 2.6 million members achieve their financial goals and give back to their communities. Schallow is currently a Green Belt apprentice. She will be graduating with her B.S. in...
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Gregory Schlegel
CPIM, CSP
SherTrack
Gregory L. Schlegel CPIM, CSP, Jonah   Greg has over 25 years experience with several Fortune 100 companies across multiple industries such as specialty steel, consumer packaged goods, discrete manufacturing, process chemicals and aerospace & defense electronics. He has held executive positions in the systems, staff and plant...
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Martin Schmit
Process and Workflow Manager
Manner
Martin is the Process and Workflow Manager at Manner.
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Claire Schooley
Senior Analyst
Forrester Research
Claire is a senior analyst, supporting the Business Process professional at Forrester Research. She covers the strategy and technology associated with talent management including performance, succession planning, formal and informal learning, and recruiting. She also researches the effect of retiring workers and the new generation of...
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Brian M. Schramke
Senior Technical Consultant– Operational Excellence Practice
Kepner-Tregoe
Brian Schramke is a senior consultant in the Operational Excellence Practice of Kepner-Tregoe, Inc. (KT). His primary areas of focus are: major project facilitation, organizational culture change, business process improvement, and operations excellence interventions in client organizations such as La-Z-Boy, Boral Construction Materials, Fujifilm...
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Glen E. Schrank
Chief Executive Officer
Eccentex
Glen E. Schrank most recently was President and CEO of HireRight, a Software as a Service (SaaS) company. As a member of the executive team, he contributed to growing HireRight from $ 20M to $ 182M in revenue, launching a successful IPO on NASDAQ, and getting acquired for approximately 25X EBITDA. Prior to HireRight, Mr. Schrank spent more...
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Senior Director of Solution Architecture
Pegasystems Inc.
Don Schuerman is Senior Director of Solution Architecture for Pegasystems.  He joined Pega fifteen years ago in the Solution Delivery team, spent five years working for Pega Engineering and has spent the past eight years running the architecture and engineering functions within the Solutions Consulting and Frameworks team.   In these...
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Karl Schultz
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John R. Schultz
John Schultz is an independent management consultant and retired college professor. He taught management and supervisory development courses for 20 years in the Wisconsin Technical College System, and was a Program Director at Madison Area Technical College overseeing an Advanced Technical Certificate program in Quality Management.  In...
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Alfredo Schwarz
AES Corporation
AES Corporation
Alfredo Schwarz is APEX Program Lead at AES Corporation.
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Martin Scovell
CEO
MatsSoft
Martin Scovell is CEO of MatsSoft Ltd, a software company established in 2007 and based in Bedfordshire, UK.  Martin has a passion for business simplification and improving customer experience, the goals that MatsSoft’s customers now achieve with the MATS iBPM platform.  Before establishing MatsSoft, Martin founded and led...
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Anthony Scrima
Strategic Business Consultant
Integrated Project Management Company, Inc
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Craig Seebach
Vice President, Back-office WFO
Verint® Systems Inc.
  Craig works with Verint’s back-office clients worldwide on workforce and process optimization projects, bringing his diverse background in public accounting, financial management, financial planning and analysis and treasury management in the financial services industry.  In addition, Craig has extensive experience in...
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Richard Self
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Daniel Senter
Dan Senter is Business Systems Solutions Manger for the UK Finance and Shared Services business at National Grid, international electricity and gas company based in the UK and north eastern US.  Dan has worked in process excellence, business intelligence, change management and business transformation for the last 14 years, with experience...
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Ivan Seselj
CEO
Promapp Solutions Ltd.
Ivan Seselj is founder and CEO of Promapp Solutions, a Deloitte Asia Pacific Tech Fast 500 company. With a finance and internal audit background, and 10+ years’ experience in business process improvement roles across a diverse range of organizations and industries, Ivan founded Promapp in 2002. Today, Ivan owns and runs Promapp with...
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Pratik Shah
Test Location Lead
Pratik Shah is working as a Test Location Lead in India for a UK based software multinational company. He has 7 years of experience in the software quality assurance industry. Manufacturing, Health Insurance, Banking, retail-ecommerce are the domains he has worked in. Working and implementing process improvement...
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Sean Shao Changqiang
Regional Lean Six Sigma Manager
Fuji Xerox Global Services, Singapore
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Craig Sharp
Process Excellence Network
Process Excellence Network
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Eric Sharpe
Director
Active Operations Management
Eric Sharpe is an accomplished strategist, consultant and solution specialist who for the past 25 years has worked within major corporations on finding both technology and non-technology enhancements that help drive productivity improvements.
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Will Sheehan
Vanguard Investments
Will Sheehan, Black Belt and project manager in Vanguard's Center for Excellence,  joined Vanguard in 2002, holding several positions in the Retail and Planning & Development divisions, and has been working with process excellence in Vanguard's Retail division since May of 2009. He holds a B.A. degree in Human Performance...
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Scott Shemwell
Managing Director
The Rapid Response Institute
Dr. Shemwell, Managing Director of The Rapid Response Institute is an authority and thought leader in field operations and risk management with over 30 years in the energy sector leading turnaround and transformation processes for global S&P 500 organizations as well as start-up and professional service firms. Dr. Shemwell has authored...
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Shawn Siegel
Online Content Manager
Customer Management IQ
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André Silva
Senior Product Marketing Manager
Microsoft
André is responsible for all Marketing and Operations initiatives of all PMM Project and Visio products on National level at Microsoft. He handles interaction with the international structure (WW) to escalate and solve customer and partner needs and problems, helping to establish, develop and sustain the product community, leverage Microsoft...
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Martina Simon
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Phil Simpson
Product Marketing Manager
Red Hat
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Chandeep Singh
Executive vice president — Process Excellence and work force managem
Firstsource Solutions
Chandeep Singhhas over 15 years of multi-functional experience covering quality, relationship management and finance. He has an M.S. in industrial engineering from University of South Florida, and is a certified Master Black Belt from GE Capital and a certified Master Black Belt trainer from GE Crotonville.   At Firstsource, Singh...
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Roop Singh
Business Process Architect
Dell SecureWorks
Roop is a business transformation leader with 14 years of experience driving change at the intersection of business and technology. He speaks at conferences and conducts workshops about aligning strategy and operations through process excellence, driving change and innovation. He also served as an Adjunct Professor in the Department of Computer...
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Laurie Sinnett
Senior BPM Consultant
Bizagi
Laurie Sinnett joined Bizagi two years ago, bringing over 23 years of experience of working in the BPM market. He has a unique perspective of understanding BPM solutions as prior to Bizagi he worked for Global360 for 3 years, and experienced first-hand challenges of deploying BPM technologies while working in the Financial Services sector at...
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Jim Sinur
CEO of Flueresque
BPM Expert
Jim Sinur is an independent thought leader in applying business process management (BPM) to innovative and intelligent business operations (IBO). His research and areas of personal experience focus on business process innovation, business modeling, business process management technology (iBPMS), process collaboration for knowledge workers,...
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Jim Sinur
CEO of Flueresque
BPM Expert
Jim Sinur is an independent thought leader in applying business process management (BPM) to innovative and intelligent business operations (IBO). His research and areas of personal experience focus on business process innovation, business modeling, business process management technology (iBPMS), process collaboration for knowledge workers,...
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Tolga Moral, Sistema
Sistema Management and Information Solutions Inc Chairman
Tolga Moral is the executive founder of Sistema Incorporated and has nearly two decades of experience in operational and performance excellence. He has worked with leading national and international companies like Is Bankasi, Finansbank, Basak Groupama, Deutsche Post Global Mail, DHL Express, Eczacibasi Intema, Ekol Lojistik,  Iddaa,...
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David and Karen Skinner
David Skinner is a certified Lean Six Sigma Sensei with over 20 years experience practicing law in law firms and in-house, in Canada and overseas. With significant experience on both sides of the attorney-client relationship, David understands the crisis facing lawyers and their clients. He knows how positive change in the profession can be...
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David Slansky
Partner, Management Consulting
KPMG in Czech Republic
David Slánský joined KPMG in 2008 to build the Business Intelligence and Data & Analytics team, which works on important projects in the Czech Republic and abroad. He is also a member of the global Data & Analytics team.
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Andy Sleeper
President
Successful Statistics LLC
Andy Sleeper is President of Successful Statistics LLC, where he provides customized training and consulting services to clients around the world. Sleeper has degrees in Electrical Engineering and Statistics, and is a licensed Professional Engineer. Sleeper has written two books, Design for Six Sigma Statistics and Six Sigma Distribution Modeling...
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Jamie Smith
Head of Commerce
Ascendant Technology
Jamie has over 20 years IT experience, ranging from development through project management to software consultancy and solution strategy. He is currently the Head of Commerce for Ascendant Europe an IBM Premier business partner. Jamie has been an eCommerce specialist for over 11 years and has work with many of IBM's largest European...
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Richard Smith
Executive Advisor
Valeocon
Lean Six Sigma and large-scale change initiatives. He has twenty years of strategy, change management, and process improvement consulting experience as well as fifteen years of corporate experience in sales and marketing, operations, and quality management.   Richard is the co-author, with Jerry Blakeslee, of the book “Strategic Six...
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Kristen S. Smith
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Jorge Soares
BPM and ECM Leader
Banco Espirito Santo
Jorge Soares is BPM and ECM Leader at Banco Espírito Santo, the largest privately owned Portuguese bank. With over a decade’s experience in the Financial Services industry, Jorge specializes in aligning IT solutions with business strategy in large companies, as a vehicle for organizational change and transformation. For the last 6...
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Navdeep Sodhi
Managing Director
Six Sigma Pricing
Navdeep S. Sodhi is the managing director of Six Sigma Pricing, a pricing consultancy based in Minneapolis and London. He is a thought leader with 12 years of global pricing experience spanning the airline, medical device and manufacturing industries. Sodhi co-authored Six Sigma Pricing: Improving Pricing Operations to Increase Profit (FT Press,...
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Abhishek Soni
Abhishek Soni is a certified six sigma Black Belt, PMI Project Management Professional and a management graduate from XLRI, Jamshedpur, India. He has around seven years of experience in process improvement in financial services domain. He is currently working as a process improvement consultant in a reputed MNC. He can be reached at...
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Neshat Soofi
Sr. Group Manager Safety and Quality Assurance
Target Corporation
Neshat Soofi’s career spans over 25 years in food manufacturing and business process management.  Neshat has a BSc in Agricultural Engineering with a major in Food Science and MBA in general management. She started her career in food industry as quality assurance and later in operation management. Later her career moved to Business...
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David Sorensen
Consultant
AuraPortal
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David Sorensen
Senior Consultant and Trainer
AuraPortal
David has worked in the BPM sector since 2001. During his career David has held senior business consulting and professional service roles at AURA. He has led restructuring and business process transformation programs for multiple international companies, and has particular expertise in business process management, business rules, dynamic case...
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